Had An issue but they called and resolved it. Thanks Merry Maids. They come back tomorrow to…read morefinish the job

Do NOT use Merry Maids. We wanted a deep clean since we moved. One person, small bucket filled…read morewith filthy water, disgusting. NOTHING IS CLEANED! I've since cleaned cupboards, floors, sticky floors, sinks, etc. For this I paid $662., for 7 hrs. of nothing!!!

I had a great experience with Omni, she did a great deep clean…read more The house felt and smelled amazing when she was done. The office staff were very helpful and friendly getting the job booked and completed. highly recommended

I hired them to clean a 900 sq ft home of disabled relatives, which is kept clean but I…read morespecifically asked for a top to bottom deep clean to cover what they can't do or don't see. I would NEVER HIRE THEM AGAIN. things I was quoted on when first calling that weren't done: never touched the cupboards, just wiped down the 6ft of counter, did little if any wiping down of walls, windows were washed after they requested we take the screens off to save time, a neighbor came back, washed down the trim and sills and vacuumed the curtains before putting screens back on, ceiling fans weren't touched, mopboards weren't done, there are still BIG cobwebs in the corners by the table, they refused to do the walk in tub because of mold. It was actually bad soap scum and the neighbor cleaned it for them ( took 1/2 hr) shower rod was thick with dust and cobwebs, sink wasn't cleaned and I doubt if they did the toilet. I don't think they moved a thing, just dusted around it. When I said I would never hire them again, they said they would reduce the price. I agreed with $250, down from the $450 quote. when it was settled they contacted me and asked to change my review, which is why they have high reviews

consistently does a great job cleaning. also I have hired them for cleaning of my yard and also did…read morea stone garden outside. they also did detailing of my car. it's a one stop shop call for me.

Hired contractor to perform carpentry tasks related to drywall repair and painting. Confirmed with…read morehim he had the skills and time necessary to complete the job. Contractors work was less than acceptable and had to be redone. Continually pushed work out until deadline was missed. Failed to clean up paint off floor and side of steps.

I've never hired a cleaning service before and now I will never not! From start to finish, they…read moreprovided a professional and communicative service. My initial inquiry was answered quickly. Pricing was very upfront and quite fair. The team actually arrived a little early too. They were very nice, personable and professional. And the results? My place is move - in clean. Plus, after they cleaned, they put things back better arranged than they were before! I highly recommend their service and will definitely be using them again.

Great, friendly, and attentive folks who are communicative and fair. We needed them for a one time…read moreapartment cleaning and they did a great job.

We really appreciate your hard work. Thank you for always going above and beyond to make sure our…read morehome is clean and comfortable. We truly appreciate it. Thank you for taking such good care of our home. Great family owned company with amazing prices.

Nathan did a remarkable job on our house. His attention to detail is above everyone else! The…read moreOwner of the Company should take note of Nathan's Communications Skills! He "Listens" to the Client "so well" to determine the Client's needs. He emphasizes with the Clients situation and offers remedies. This young man has obvious Management Skills and should be elevated to Expediter at the very least or a Management Position. Additionally, the young man he had with him when we first met them was also really great and so personable! Thank you Nathan for making this a great experience! The Flemmings

We had a car drive into the front of our house. What was worse than that experience, was having to…read moredeal with Service Master. The project was scheduled to wrap up in 7 months after the accident (already a long time), and we finally settled with them after 19 months (and this was after they proposed extending the project another 6 months). We never had a true project manager, and as homeowners were forced to project manage it ourselves, while trying to balance full time jobs. The level of unprofessionalism and incompetence we had to suffer through with Service Master brought us to tears. We dealt with inexperienced employees/sub-contractors. There was no accountability because no one ever came by to review their work. The work was sub par as evidenced by the following: * We were asked to leave our home for 2 weeks, so they could complete the majority of the disruptive work. We repeatedly asked for a schedule so we would know what was being done while we were gone, but never received one. When we came home after 2 weeks, barely anything had been done. Of the 14 days we were gone, they had only scheduled work for 2 of those days. * This whole project was right at the beginning of Covid, and we had multiple ServiceMaster employees in and out of our home on a regular basis...and they were not wearing masks. I had to ask them no less than 3 times to please wear masks. On a particularly hot day we offered a ServiceMaster employee a soda, his response was "no thanks, I can't taste anything anyway". So they were still sending employees to our home that were known to have Covid. * They installed the wrong size window in the front of the house where there was a matching window on the other side. We had to point this out to them. The response we got was "Can you live with it?" * They had to repaint a bedroom due to cracks in the wall. It took them 4 attempts to patch up the cracks, use the right color, remove the paint they had gotten all over our floors and ceiling fan. * They had to re-wrap load bearing beams in cedar because they destroyed the original ones. The first time they installed the cedar, one edge of the board wasn't flush with the ceiling...by 5 inches. They left it like this for a few weeks until they had time to return. * They decided not to frame out the living room in the way it was originally. Response: We aren't really going off of drawings or plans but doing it from memory/photos. * They poured a new concrete pathway...on a day it was raining pretty hard. This resulted in chipping and pitting almost immediately. Then they came back to "resurface" it, which again resulted in major cracking within weeks. They also poured our front stoop and it had a huge dip in it, so they then had to come back to pour another step on top of that. All in all, they attempted the concrete work 3 times and then determined it needed to be completely torn out and re-done. They also cracked the foundation using a Bobcat to recklessly remove the original stoop. Had to complain to get them to fix the cracked foundation. * They determined that they didn't need to cap off the foundation or use flashing around the base of the stone work. In order to get this remediated the correct way, we needed to threaten to contact NARI. That was the only way they would complete the job up to code. * They determined they didn't need to caulk around the trim work on the outside of the house, which we now need to pay for out of pocket. When we received the final invoice, there were thousands of dollars worth of charges on it for line items that they never did, or instructed us as the homeowners to do. We had to go line by line and add up everything we were incorrectly charged for. I have attached just a few photos of the dozens I have, showing what ServiceMaster considered completed work. They did not proactively catch any of these issues. Instead as the homeowners we had to report the issue, document it, and then deal with the subcontractors to point out what was wrong and tell them how to fix it. In hindsight, I wish we had gone to NARI or gotten a lawyer involved. The headaches we went through with this company were absolutely not worth it.

Requested full window and screen cleaning to get my home ready for sale. Two boys came on July 3rd…read more- one wearing earbuds the entire time he was there and the other with pants down to his butt crack. They did not introduce themselves...so I asked them their names. Attitude from the beginning from earbud guy (Max) - when I asked him if he had a busy day ahead, he stated that he had other jobs but he didn't care because he didn't need the money because he had no bills. Both of them did a slipshod job - from skipping a window or two entirely to not wiping up the water in the channels or window panes of my almost new Pella Windows that were wood and stained. When I asked Max to please wipe off the pooled water, he said he didn't have to because it would dry up by itself - I pointed out they were wood windows and I wanted them wiped dry - he said he didn't need to because they were vinyl...Later when I asked if he was finished with the kitchen windows, he said yeah...I told him there were still cobwebs in the corner of the screen and he needed to clean that off. His response was he had wiped the outside of the screen... I could go on, but you get the point. Insolent, rude and unappreciative of the job he had and no pride in his work. I called the office and asked to speak to the manager - she said I should just continue asking them to redo the work until I was happy with it because it was guaranteed. I do not feel I need to manage and correct workers who should know what their job is and do it well - just as advertised. There were there about one hour and 20 minutes total - and did a lousy job. I was billed $442 for this work. No one from the office ever contacted me and they did not offer to remedy the situation in any way. DO NOT USE THIS COMPANY - THEY DO NOT CARE AND OBVIOUSLY DO NOT TRAIN OR DISCIPLINE THEIR EMPLOYEES.

This is the first time I hired a professional window cleaning company and had a very pleasant…read moreexperinece. Thanks to Deshawn and Shanda. They did an awesome job. They are very professional and were on time. Their job definitely exceeded my expectations. Also, the office person, Erin was very helpful and professional. Right after I called and talked to her, she sent someone to give an estimate. I got the estimate within the same day. She scheduled us within 2 days because we needed the job done soon.

I feel like I ordered a nice plate of pasta but got the kraft macaroni and cheese instead. Still…read moregood, not really good. Got a deal on Angie's list to clean AC vents but decided to trade for a room and a half of carpet cleaning and dryer vent. Lance was an accommodating guy and he took the trade. They showed up on time. The worker was a nice guy but worked waaaay to fast for my liking. Seems like carpet cleaning should be done slowly. Surprise! This morning my newly cleaned carpet from the day before still looked dirty?? I pulled out my own carpet cleaner and sure enough, black water. It was still very dirty. Moral: Anytime you buy a discount through groupon or Angie's list or whatever, you have to ask yourself, why are they discounting their services anyway? Will you get the same service if you paid full price. Word of mouth is the way service companies drive new business and doing good work, the first time, and consistently each time after, is how they keep good customers and get recommended. Close but no Cigar.

The guys did a great job and my carpet looks brand new. They were careful bringing their equipment…read morein and respectful of my newly painted walls (especially since it was pouring rain). I would definitely recommend them.