This review is solely based on Dr.Thomas He is the most…read moreamazing pediatrician I could ever ask for, for my first little one! He's so attentive. Gives you great tips and lets you ask all your questions and take your time. He always answers messages twice a day so I'm not waiting forever for answers and helping me decide if I think I should make an appointment. I truly know that I picked the right doctor for my child and helping me into my new role as a mother! I will always recommend Dr.Thomas!

It's a great office. Everyone is super friendly the staff is amazing. We moved but wish we could…read morehave taken them with us!

WOW! My granddaughter had her 1 year check-up and shots today. As a Nana, I always pray that…read morethings will go smoothly for both my daughter and granddaughter when we have shot day. As always, Araceli greeted us warmly and asked how we were doing. Mysty always has a huge smile and warm greeting, and today - she had some hair tricks (Thanks, Mysty!). We were told that the usual provider was not in today - what we were not told was that the ABSOLUTE best provider ever was about to walk into the exam room. Kristen Buchanan was like a breath of fresh air. For the first time when meeting with the provider, my granddaughter did not cry at all. She had a few tears later in the visit when she was given her shots. Even then, she only cried for a few minutes then calmed down. Kristen was so very kind and knowledgeable. She provided much needed information to my daughter for the next stages in eating, language and physical development. Safe to say, my daughter and granddaughter were completely at ease and had the best visit ever! Thank you, Kristen, Mysty and Araceli for making today so wonderful. 1 year check-up and shots are no joke! We so appreciate the kindness and great care that you all provide. Pleasant Pediatrics, Park West location.

Lovely staff! Everything went smooth for my 11 year old son. He just came in for a check up and for…read moreevaluation resources. The care quality was excellent!

Update for my review. Specifically for the Dr. Your lack of professionalism on the phone was…read moreshocking! As a doctor you should know how to conduct yourself in a more professional manner. 10 minutes after my orignal review posted the Dr called me. Before 8 AM. "Hello, I saw your review, I sent a text to our billing department and they will reach out. If you owe us, we will keep the money. If not we will refund it." Thank you for the update. It is crazy to get a bill 4 years later *side note a week later billing hadn't reached out and insurance said they didnt have a claim from this practice in 2021.* At that point the Dr did a 180 in tone, raised his voice and threw professionalism out the window. "We work really hard for all of our good reviews. You are just a keyboard warrior writing bad reviews and there is nothing I can do to have your review taken down". I said "excuse me. I wrote my experience with your practice." Instead of saying "I will talk to my team to get invoices sent out in a timely manner" you call me a keyboard warrior for writing a review about my experience with your practice. Original review: Brought my son here one time in '21. Visit went smoothly. 3 months later we got a bill. I called with questions, left multiple voicemails with no response. I finally got in touch with someone, I forget the specifics since this was 4 years ago, but they said they would write it off since it was an error on their side. May of 2025 we get the bill again. I thought it was a bill for a recent ER visit so I paid it. 2 days later I realized it was a bill from 2021 for this office. My mistake for not paying attention, but dirty business practice on their part. Years later you send a bill?

My son has been a patient to Dr. Aurora for 5 years now and we have always been treated with the…read moremost TOP quality care! My son was born around Thanksgiving so when my son was newborn & offices were closed for the holiday but Dr. Aurora still insisted us coming in during his closed hours, he truly is a very passionate, caring doctor. Anytime I call they can get my son in within that same day, they are so flexible with our schedule. He is a very reassuring doctor for any questions I ever have. Even for the small stuff when my son has ever been slightly sick & I feel unsure if I should bring him in they always give no hesitation for me to bring him in anyways to be safe. My son loves going to the office too all the staff is so friendly & welcoming. We are so thankful for Dr. Aurora & his crew!

I love everything about this office! The secretaries are very helpful and kind. The referral nurses…read moreare so knowledgable. The P.A. Nicole and Dr. Hoff are absolutely wonderful with my special needs son. We have brought him here since he was an infant he is now 7. They are also my newborn daughters doctors as well. I've always felt comfortable here because they are so welcoming. If possible I would love for Dr. Hoff to be both my children's PCP until they both age out. Can't recommend this location enough especially if you have a child on spectrum.

They were very friendly and explained everything from financial plans and the process for my son's…read morecavities.

We love it here. Dr. Smialek is the best. She is so smart and so friendly and has helped us with…read moreour newborn and toddler for about a year now. We highly recommend this office and experience. Get in quick!

We love Dr. Smialek! We started taking our litttle girl to her when she was 4 weeks old and even…read morethough she moved almost an hour away from us we will continue to take her. As a first time mom I was concerned with vaccines and Kiera went over every single vaccine and helped me decide if I wanted to delay or skip any. She was also a great support both when I was breastfeeding and when I switched to formula later on. I also love that she takes a more natural approach to medicine. Our daughter has only been sick twice but both times she helped us choose vitamins and probiotics that helped strengthen her versus resorting to the typical store medicines. We love that! We also love that she is so accesible. She has always been able to schedule us same day when we have an abrupt concern and is also great at responding to emails right away. We have great insurance coverage but still choose to pay out of pocket for the wonderful care she provides to our little family! Highly recommend her!

AWFUL SERVICE!! My…read morebest friend was recently 5 days postpartum and had to endure a true nightmare at this office! NO MOTHER should EVER question if they are their babies mom. Ever! This office should be ashamed of their lack of LGBTQ+ education!!! Do BETTER!!

0 STARS!!!…read more Absolutely disgusted by the way this pediatric office treated my best friend after she literally JUST gave birth. A woman who was FIVE DAYS POSTPARTUM called to schedule her newborn daughter's first appointment and instead of compassion, professionalism, or basic human decency, she was interrogated and invalidated because she's married to a woman. After explaining that she and her wife are BOTH the baby's mothers, she was repeatedly placed on hold and then told she would need "permission" from her wife to bring HER OWN CHILD to appointments or consent to medical care. They even told her adoption paperwork would eventually be required -- despite the fact that she carried and delivered this baby herself and BOTH parents are legally listed on the birth certificate. Imagine being hormonal, exhausted, physically recovering from childbirth, trying to take care of your newborn, and having a medical office basically tell you that you aren't recognized as your child's real parent. It is ignorant. It is discriminatory. It is unacceptable. No family should ever be treated this way, especially by people working in healthcare. LGBTQ+ families deserve the same respect and recognition as everyone else, and the fact that this office made a new mother cry during one of the most vulnerable moments of her life is beyond unprofessional. Do better. Train your staff. Learn the law. And stop traumatizing new parents.

I absolutely love Great Destinations and Dr. Prentice is amazing! The entire team is always…read morefriendly and accommodating, I never have to wait too long and they are wonderful with my kids. I take my 4 year old and 5 month here. Highly recommend!!!

We won't switch to another pediatric clinic!! Dr. Shepherd was MY pediatrician when we moved to…read moreArizona (when I was a teen) and now she's the amazing doctor to my 3 kids. I trust this clinic whole heartedly and recommend them to anyone looking for a great pediatric clinic in Peoria.

Dr. Sarmiento is the best pediatrician in the west valley! He takes his time to explain to parents…read moreevery single detail and even gives out handouts bc it's a lot of info. I have been going to him for about 12 years and I have 4 children and also work in Peds so I have experience with many pediatricians. The only negative review he has is from a lady who if you look at her page she has issues with all medical facilities including the dentists. So please go check out Dr. Sarmiento I promise you you won't be disappointed.

I honestly don't know how this guy has such great reviews. I went in for vaccinations and he and…read morehis nurse lost his schedule 3 times. He seemed confused every time we went as to why we were there and his nurse was waving around the Shot in her hand like hold on little buddy. My son was freaked out!! By the second round we pumped him up and he had a different nurse who kept asking if we were there for a COVID vaccine. I was like omg he's four. He wasn't even Eligible for one at that time. Honestly, they were so disorganized that I didn't walk out of this clinic, I ran out! I'm seriously traumatized ever since

I've been taking my kids for about a year to this location. We never had an issue with them…read more They're always accommodating and help when needed!

After years of bringing my children to this office, I can honestly say I was disappointed with the…read moreoverall experience. The staff and providers often came across as unfriendly and dismissive, and I rarely felt like appointments were personalized to my children's individual needs. I also felt pressured to follow their vaccine schedule, and when I expressed concerns or wanted to make different choices, I was made to feel that our care could be discontinued. Families deserve respectful communication and support, even when they have questions or differing opinions. Unfortunately, that was not my experience here.

This clinic is absolute garbage. I took my kids here for years and they have awful service, you…read morewill never get to see your preferred provider and the staff are not very friendly. I see a new pediatrician who are friendly, on time I always get to see my provider and I'm incredibly happy now. Don't waste your time going here. Dr. V was the best part of this place but I hardly ever saw him.

We are glad we switched from this pediatrician office to our current one…read more We probably went to this office a dozen times before we gave up. It was rare to be able to see the same provider more than 1-2 times, so continuity of care was lacking. Medical assistants appeared miserable, not friendly or smiling. They would administer vaccines in a very cold manner, with little effort to try to soothe or connect with my child. We didn't know better, being first time parents, and they convinced us to have our son's circumcision performed there. We wish we didn't. Unfortunately, what's done is done. The experience was what we consider traumatic; for us and our son. We figured out later that the provider didn't do a good job. They should have referred us to a urologist. Our new pediatrician referred us to a urologist to have our 2nd son's procedure done and it was a completely different & much better experience and outcome. In the past year or 2, I was using this office as a back up to our new pediatrician since they are open on Saturdays. That is, until they turned our newborn baby away. They canceled on us within an hour of our appointment. I was actually ready to get my family in the car when the receptionist called. They wanted me to verbally commit to using them as my son's primary care provider before they would allow me to keep the appointment I made. I would not commit at the time, so the receptionist canceled my appointment, stating that "because the provider has not seen him before" they would be unable to see him for his appointment that day (a Saturday). That sounded like a made up reason to me. My newborn was 2-3 weeks old at the time & had uncomplicated birth/no medical conditions, so not much medical history was available that could have possibly helped them better understand his acute condition (upper respiratory infection) that I could see. I had to ask the receptionist what I should do with my really sick newborn since they refused to see him. She admitted she was unsure, but that maybe I could try an urgent care. I went to an urgent care out of desperation and learned they do not take newborns. FYI, I learned from the urgent care, your best bet in this situation is to go to an emergency dept like at Phoenix Children's. I felt so alone and stressed because of this horrible experience. This told me everything I needed to know about this business.