Planning a wedding is more than a financial investment--it's an emotional one, built on trust and…read moreclear communication. We chose Harpor's not just for its beautiful setting, but because of the specific assurances made directly to us by the owner, Chelsie, who also served as our assigned coordinator. Unfortunately, our experience did not reflect those expectations.
We held our wedding at Harpor's on June 28, 2025, and purchased their premium coordination package anticipating consistent support, timely communication, and professional service throughout the planning process. However, we often had to follow up on messages, reschedule missed meetings, and take on many coordination responsibilities ourselves. Several services listed in our package such as custom venue layouts, detailed timelines, and a final confirmation meeting, were not provided.
On the day of the wedding, multiple services were either mismanaged or not delivered. For example, our five-hour open bar was initially restricted, and some guests were charged for drinks during what we understood to be the prepaid period. We also paid for the venue's late-night pizza service, which was not served. When we inquired, we were told by Chelsie, "I didn't know you wanted that," though this add-on service was included in our proposal and signed agreement.
Our families had to step in and help coordinate the event, including assistance in setting up tables and transporting florals from ceremony to reception, due to a lack of available staff support.
After the wedding, we contacted the venue to request a partial refund for services we believe were not rendered. Our initial message went unanswered for over a week. After several follow-ups, we heard back from a different coordinator, Justice Parker, who acknowledged the issues and said they would follow up within 48 hours. That was a week ago, and we still haven't heard anything further.
It has now been nearly a month since our wedding, and we are still seeking resolution for the services we believe were not delivered. We are continuing to pursue this matter privately, but wanted to share our experience so that other couples can make informed decisions.