For our 30th wedding anniversary, we wanted to go to Europe. I hooked up with the fine folks at…read moreTravelGirl and they made our trip a once-in-a-lifetime experience. Through much discussion and conversation, the trip was tailored to what we wanted to do, see, and experience - they listened to us and built the trip for us. We have never traveled internationally, and with the various Covid travel restrictions we were very worried, but TravelGirl saw to every detail and made sure we were equipped to handle any and all unexpected issues. It was a wonderful trip - tons of great memories - thank you TravelGirl!!!

Ashlyn took care of me from the first meeting until the trip. She was communicative, helpful, and…read morereally worked within my budget. Then, at the last minute, our trip was canceled because of civil unrest in the country, and Ashlyn did everything she could to service us well by attaining refunds and helping us through the whole thing. Honestly, even though I didn't get to go on the trip, the whole thing was low hassle because of how helpful Ashlyn was. I would 100% recommend her.

I just returned from my tour of New York via Imperial Travel. This was an AMAZING week. I traveled…read morein a lovely new bus, with 46 of my new friends. The travel group put together a fabulous trip; Rockefeller Center, Times Square, Radio City Music Hall behind the scenes tour, Phantom of the Opera tickets, The Today Show live, 9-11 National Monument, Harbor Lights evening boat ride on the Hudson, Hop On/Hop Off bus tours and a boat cruise to Ellis Island and access to the pedestal of Lady Liberty. The tour guide, Miles, was very kind and informative. The bus drive, Mike, was very kind and watching him successfully maneuver the sides streets of NY in that massive bus was a show all its own. LOL This was a once in a life time trip to New York, but this will NOT be a one time trip with Imperial. I'll be using them for future trips. These professional are awesome!

Sadly, although we have enjoyed our many Imperial tours over the years, we are uninterested in…read morecontinuing to work with a company that we have now found to be rigid and insensitive to the needs of its loyal customers. Read the fine print and do not expect understanding from this outfit.

What a terrible experience, just back from Jamaica, our travel agent, Deb Wright, booked us a…read moredump... feces smeared on the walls of the water closet... greasy headboard... dirty floors... torn bedding! Certainly not the experts you think... $5000 trip to stay at a motel 6.... and then they took our Hyatt points.... I'm calling fraud on the travel authority! The BBB is my next place to call... shame on them!

I have a trip/wedding planned for this Sept in Europe. I called in December to start the planning…read moreprocess and reserve a particular hotel for my wedding. It is now April and nothing has been planned despite multiple calls, emails, and in person visits. No hotel reservations for the wedding, no plan that I was promised, no cost estimate that I was promised, no resort recommendations for the honeymoon (even though I provided a list of places I liked) and was completely unprepared for our meeting in January. Now asking for planning fee which I offered to pay in December to continue. Pretty sure I just wasted 4 months of planning time for nothing.

DO NOT BE COME A PREMIER MEMBER. I've had a Triple AAA Basic and Plus membership. When I…read moreupgraded my membership to the Premier level, the quality of service I received went down the toilet. Not only did Triple AAA lie to me about when someone would come out to tow my disabled vehicle, it turned out that they didn't bother to send anyone out at all. As I sat in a disabled vehicle for several hours in subzero weather, waiting for a tow truck that Triple AAA never bothered to send out Triple AAA never bothered to send me a single update, and when on my own I did find a Triple AAA approved tow truck, Triple AAA Hoosier Motor Club refused to cover the expense, because the Triple AAA representative, said they didn't have a contact with them. A different Triple AAA affiliate had that contract DO NOT BECOME A PREMIER MEMBER. THEY KNOW THEY'RE GETTING THE MAXIMUM MONEY FROM YOU, SO TRIPLE AAA HAS NO INCENTIVE TO CONTINUE TO PROVIDE YOU WITH ANY CUSTOMER SERVICE.