I purchased a pair of softball cleats, the same style we already own in sizes 2 and 3, but needed a 2.5 for the fall season. The pair that arrived was clearly mislabeled -- I measured the shoe and took comparison photos against the other sizes. Even the UK size marked on the cleat indicated a size 13, which corresponds to a youth size 1. Despite providing all this information, the store refused to issue a full refund. They did not reimburse me for the shipping charges both ways, even though the error was on their end. When I spoke with a manager, I was told to "let it go." As a business owner myself, I found this extremely unprofessional. I would never speak to a customer that way, nor would I fail to take responsibility for an incorrect product. I will not be shopping here again and would advise others to proceed with caution. read more

Amazing selection of equipment for softball and baseball players at an affordable price. You can find everything you need here but if you can't find it they will try to get it for you. The people who work there are knowledgeable and courteous and will help you find whatever you need. read more

This shop is horrible! We ordered a bat online and get an email two weeks later saying they didn't have it in stock. I understand having to cancel the order but when asked what happened they started making rude comments about my kid. Not even sure where it came from. Definitely stay away from this company! Not sure who is running their customer service but they are extremely childish! read more

I would give it a no star if I could, my bat stolen from front porch due to UPS misplacement of bat. So reached out to jesse and melissa to see if they could help me with a claim, I provided photos and neither one tried to help. They letter sent me an email trying to ridicule me calling me a liar , now I know they were upse5t because I made a claim on my own. What happened to customer comes first policies, these two did not lift a finger to try to help, I understand it was not their fault but UPS needed SPC sports to make the claim with them so that they can process the claim. They failed to, so I went ahead and went straight to my bank. poor customer service read more

Better hope you don't need to return anything. I tried to return an item (reordered a smaller size) and was ignored for 2 months. After numerous calls and emails, I finally received a refund that had an additional fee tacked for the original free shipping on the item that I returned (on top of the return shipping and the restocking fee). This wasn't mentioned anywhere in the store policies. When I asked customer service about the additional fee, they were extremely rude and attacked me for complaining about a charge that was not disclosed to their customers beforehand. I tried to go out of my way to support an independent business, but I won't be buying from SPCsports again after this experience. read more

Absolutely crap customer service. I ordered a glove via their "make an offer" on their website. It showed as in stock and they also have it listed on eBay as in stock. Two days later with no response I called and after getting put on hold for 10+ minutes (the norm I'd come to realize) I was told it was shipped and they'd email me the tracking number. Of course I got nothing. I tried calling multiple times over the next couple days, always suffering through 10+ minute waits from the unfriendly lady on the phone. Now it's a week later and I finally call and wait on hold again only to get told it's on backorder and they'll refund my payment. What a joke. Never deal with this place no matter the price. read more

Drive 40 mins to get here amd have been for years. Worth the drive, prices are fair and service is the best in ne ohio. Also save time for great bbq across the street read more

Great selection of products and quick delivery on ordered products. Communications (date of shipments, tracking numbers, shipment confirmation emails) on ordered products needs to be better. read more

Ordered a glove from them online. It arrived quickly as promised. Good transaction. I read some iffy reviews and we felt like leaving them some good feedback! Thanks again! DS read more

I purchased a bat last year and the bonus points were never posted to my account. I wrote to them to inquire about the points and they said they would get back to me ........still waiting. read more

I bought a softball glove March 26 and they charged mt card and now will not respond, site is down, Phone has been disconnected and I got burned without ever getting my glove. Will have to take legal action I guess. read more

This place is fantastic!!! the prices are great. And if you need anything as a coach for a high school team or a travel team this is a place for you! The owner have us some great discounts on already low prices! I would highly recommend SPC sports in Mentor Ohio read more

I made a purchase online and reached out to SPC SPORTS via email on day 30 (counting from the day noted on the sales receipt). The manager wouldn't honor the return because they count the return day as the date the package is received in their store and not the day the customer contacted them. Those purchasing online should be made aware of this clause because it's not noted in their return policy on the company's website. read more

I had a 2019 Easton Ghost fastpitch softball bat on preorder for my daughters 12th birthday gift since early May of 2018. They were due to release early June and I paid the invoice after realizing that my preorder had be cancelled and here it is June 24th and still no bat! read more

Had to return a product because of the wrong size. So basically, I had to repurchase and wait for a refund. The returned item was never refunded and I had to constantly follow up. Got a refund 2 months after it was mailed back. Would only recommend purchasing if you know you won't need to exchange anything. read more

I also bought a baseball bat online from this company and not only did they send the wrong size bat but they sent me a bat that was un wrapped with no warranty and claimed that I did not returned it with the wrapping so they charged me for that. Not a very honest company they are a third party thru Amazon so be wary. read more

Extremely poor customer service. Online order got cancelled with one sample email that does not included order number or the description of the item. Replied the email but never got a response. Tried to call the customer service but only able to get the voice mail. The item is still available online for purchase. Don't buy online from them !!! read more

I ordered 3 Under Armour Compression shirts a week ago and received no tracking information and my shirts still have not arrived. I am not sure if I'll even receive my order so I am very disappointed and will not order from your company again. read more

BEWARE!! Seller cancelled my purchase of a 'Buy It Now' item on eBay days after I had made the purchase. He said that all of his baseball bats of that type were stolen the previous week. The funny thing is that other sellers were asking a lot more than he was for the bat due to the high demand and low supply. I asked for a copy of the police report, but of course, he ignored my request! read more

DO NOT do business with these people. They do not have the inventory they claim to have. Numerous phone calls and emails not returned. They finally let me know they were out of the Bat I ordered, but of coarse they had no problem taking my money. Still waiting on refund for a Bat that was never shipped to me. STAY AWAY!! read more

terrible store terrible service. ordered item online, wrong item sent. returned, paid shipping at my own cost, and they never bothered to refund me for the item or the shipping! Won't respond to emails read more

Ordered well I advance for a Christmas delivery, tracked the parcels progress and despite it saying was in transit to customer it arrived after Christmas taking 3 days to arrive from London couriers. When it arrived there was an additional £11.33 to pay due to customs VAT and handling which had not been disclosed at point of purchase. Will not be using again as could have purchased t shirt cheaper from a uk shop. read more

Purchased item (Pocket Radar Ball Coach Compact Speed Radar Device PR1000-BC) from this company on EBAY. I refused delivery because the package was opened & the item was missing. Seller could easily file claim with carrier & refund me or send a new item but they chose not to. read more