1. Spaw Spa Grooming

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    Morgan Hill, CA

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    Spaw Spa Grooming

    5.0 (1 review)
    Closed • 9:00 am - 6:00 pm
    Updated 2 months ago

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    1 month ago

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    Alicia's Pet Grooming - After grooming

    Alicia's Pet Grooming

    (56 reviews)

    Customer service has really gone downhill. I've been a…read morecustomer for a while, and it feels like either the ownership or management has changed. The team members who used to provide excellent service, like Nicole and Mandi, are no longer there, and the difference is noticeable. On my last visit, I was charged $125 for a simple dog bath, which already felt excessive. Then, unlike in the past, I never received the usual appointment reminder texts. As a result, I missed my next appointment. What happened next was the final straw. Instead of reaching out with any understanding or asking what happened, I received a text a week later demanding payment of a late cancellation fee. Seriously? If you're going to charge premium prices, customers should be able to expect premium service and basic communication. When your own reminder process fails, immediately trying to collect a fee doesn't feel customer-focused at all. That experience completely ruined it for me. Unfortunately, I won't be returning, and I can no longer recommend this business based on the level of service I recently

    Please be careful when choosing a groomer…read more I'm sharing this for all the pet lovers out there. Please use caution when choosing a groomer at Alicia's Pet Grooming. During my dog's grooming appointment, the technician called to tell me they had "nicked" my dog and asked whether I wanted them to finish the grooming or if I wanted to pick her up. After seeing the photo they sent of her, naturally, I was horrified and immediately picked her up without completing the service. I rushed her to the emergency vet, where I was told this was far more than a small nick. The clippers had caused a large laceration that exposed her muscle, and she required sedation and two stitches. I had been bringing my dog to this groomer regularly, and I want to be clear that I'm not trying to blame the business as a whole. They did take responsibility by covering my veterinary bill, and I appreciate that. However, paying the bill doesn't erase the pain my dog endured or the emotional distress this caused both of us. I'm sharing my experience because I believe it's important for pet owners to be aware and to ask questions about the technician caring for their pets. I hope no one else has to go through what we did. Please hug your fur babies a little tighter tonight.

    Petco - Cockatiel

    Petco

    (126 reviews)

    I have three guinea pigs, so Petco is one of my favorite places to shop for my girls. I'm always…read morelooking for new treats, toys, bedding, cage accessories, or anything else I think they might enjoy. Even when I don't necessarily need anything, I honestly just like walking around and seeing what they have. Of course, I always have to check out the animals too. I love seeing if they have any new guinea pigs, but I also enjoy looking at the birds, fish, bettas, and the other animals they have in the store. Sometimes I can spend quite a while just browsing. I especially like checking the small animal section because with three guinea pigs, I'm constantly needing hay, bedding, food, treats, or something for their cage. I also like seeing if they have anything new that I haven't tried with my girls before. Overall, I always enjoy stopping by Petco. Whether I'm actually there to stock up on supplies or just looking around, there's usually something new to see. It's definitely one of those stores where I can go in for one thing and end up walking through the entire store before I leave.

    This is for their grooming department , they are extremely unprofessional, they charge you for…read moreservices they don't do, they lose your dogs name tag (3 times for me) and take zero accountability, today was my last straw, I saw a larger dog fall off the table while no one was in the grooming location , I had to yelp for someone to help the dog as I watched. I would NEVER bring my baby here again, they neglect and do not care!!! Shame on you guys!!!!! If you love your animals this not the place

    Spaw Spa Grooming - groomer - Updated October 2026

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