Visiting home for the long weekend, so my mom and I decided to try out a relaxing spa. I got the purifying acne facial and my mom got the age defense facial (both $139 but with $20 off for first time visit). We had appointments at 6:50 pm but they asked us to move it up by 20 minutes (probably so they could head home early before the lone weekend). This worked out better for our schedule anyways. We came a little early and the door was locked, so you probably have to come on time. Once you're inside, you fill out a pretty lengthy form that asks you about medical history & preferences. Then you are brought to a waiting room. They give you robes to change into and lockers to put your stuff in. Once you are ready, they have tea and water in the waiting room. They took some time to come get us for the actual facials, so plan an extra half hour for your appointment. You are then taken to a private room for the actual facial. The facial itself was amazing (thank you lizzie!). They also include a light massage which I was struggling to not fall asleep from. My skin felt great after and it felt a lot smoother. Will plan to visit again next time I am in town. read more

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I have been to this establishment twice, my first experience was amazing. I had Melvin and l'd highly recommend him. This second time however, was far from great. I booked a sports massage. For background context: I'm fairly active and have had dozens of sports massages in the past so l knew what to expect .... Or so I thought? lol First off, she was running late. Ok no big deal. But when she came to call me, she made it known she was not in a mood. Even after asking how she was doing, she said "ehh". Ok awkward start. Whatever Then comes for the actual massage. Yall she was burping the entire time. And it was the softest pressure ever. As if someone was just rubbing lotion on my skin. Anyways, I told the front desk. And they did try to make it right so l appreciate that. And I won't disclose her name because l'd like to think she was just having a day and she's actually really good. Just my experience. But if you're a massage therapist and you're reading this, please just call off if you're having a "day". read more

I booked a couples massage at this spa to celebrate our wedding anniversary, but our entire experience was ruined due to poor management and a complete lack of accountability. When we arrived for our scheduled 4:00pm appointment, the receptionist told us we didn't have an appointment--just a profile in their system. I explained that McKenzie at the front desk had taken my information and confirmed the booking. The manager came out and, instead of offering a sincere apology, insisted that McKenzie had tried to call me back (which never happened). She then accused me of lying when I calmly told her I never received any call or message. It was insulting and completely unprofessional. When I asked if they could still honor our couples massage--given this was clearly their mistake--the manager said they could only offer one massage. Why would we want just one massage when this was supposed to be a shared experience for our anniversary? This spa not only failed to deliver what was promised, but they also ruined a special celebration and treated us with zero respect. Their business practices are sloppy, their communication is unreliable, and their management lacks integrity. I would not recommend this place to anyone looking for a professional, trustworthy, or customer-oriented experience. read more

Although this place receives high recommendations on Groupon, I would not recommend them. I spent 15 minutes on hold to schedule a couples massage and hung up. When I called back to confirm the reservation, she informed me that she was still assisting someone else and would start the reservation later. I provided her with the date and time, but she stated that she was unable to accommodate Saturday. When I asked for Sunday, she inquired if I would be using a Groupon, to which I replied in the affirmative. She then informed me that I could only use the Groupon from Monday through Thursday. I reiterated that the Groupon stated I could use it on Saturday with an appointment, and she stated that she would contact Groupon after reading the Groupon's terms and conditions verbatim. When I informed her that I had purchased the Groupon, she denied that they would honor it, stating that they could only honor the Groupon from Monday through Saturday. This constitutes false advertising and a poor business practice. There was no apology or genuine concern displayed. read more

Spavia - This shows that they are able to honor the Groupon for Saturday appointments as long as it's scheduled in advance. - Day Spas Near Me - Cumming, Georgia