My bad pool guy was fired and Alex, himself, showed to fix everything…read more Pool looked almost as bad as trump's botched job on the Lincoln Memorial Reflecting Pool in Washington. By Monday afternoon, looked much better, and Tuesday morning back to sparkling clear as usual.

Pinch A Penny driver of pickup truck on 3/13/26 around noon was driving extremely recklessly on…read moreHerron Drive and Thrush. Several concerned persons were stopped in the street trying to corral a loose but blind Chihuahua. This idiot driver nearly ran the poor dog over while PASSING CARS, SPEEDING (over 55 mph) AND WEAVING THROUGH TRAFFIC AND AROUND PEOPLE. An absolute disgrace, extremely rude and dangerous. Never shopping there again because of this. Called the store to report it to management and nobody seemed to know how to get me a manager so I made this post for all to read.

On April 1, 2024, I entered into an agreement with the contractor for the complete installation of…read morea swimming pool at my property located in Palm Beach County, FL. The total agreed downpayment was $27,792.95, which I paid in full upfront via wire transfer. This payment represented the contract down-payment to start work. The contractor assured me the work would begin promptly, including obtaining necessary permits from Palm Beach County and commencing excavation, plumbing, structural, and finishing work. However, no permits were obtained (I confirmed this with Palm Beach County Building Division records). No work of any kind has been performed on the site and we had to hire a different contractor. I first became aware that the contractor had no intention of performing the work in October 2024, when repeated requests for updates, start dates, or progress went unfulfilled beyond vague excuses. Since then, I have maintained ongoing contact with the contractor via text messages and calls. In every communication, the contractor has acknowledged receipt of my payment but provided only stories and promises of repayment or future action, with no actual refund or meaningful resolution. Examples include: Promises to "send a check next week" that never materialized. Claims of "financial issues" or "waiting on suppliers" without evidence. Assurances that work would start "soon" repeated with zero follow-through. This pattern demonstrates financial dishonesty/misconduct (misuse or misappropriation of funds paid for a specific project) and abandonment of the job after receiving substantial payment without just cause or written extension. The contractor has failed to commence work within required timelines under F.S. 489.126 and has not refunded any portion despite demands. This has caused me significant financial harm ($27,792.95 lost), and emotional distress.

Still has not passed inspection with the county. No assistance from the company. Please go…read moreelsewhere. Tim is not communicating at all now and there is no progress for months. The paint applied to the patio is peeling now and needs to be redone. So disappointed.

Great service! Great results! We love our new liner! Jason…read morewas always prompt answering questions before the liner was installed. He even came back immediately to fix a spot that needed to be tucked in. Highly recommend Sandcastle Pools!

Extremely please with the Complete process from selecting to the installation of our new pool…read moreliner. The price was very fair, service was outstanding and excellent quality . Our liner was installed ahead of schedule, and the installer was very respectful, knowledgeable, and payed very close attention to detail. Highly recommend Sandcastle Pools for service, support and great quality workmanship. Thank you Kevin Fiorillo 202 Rembrandt Dr. Brandon FL, 33511

They have been doing our pool for 10 years, great company with fantastic employees. Always do a…read moregood clean job, on time.

I want to say this is the best pool service company in Highlands County. They are really great and…read morewould highly recommend them.

Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

I stopped in with my mother to get a few things and I always admire how there is always a variety…read moreof selections for everything. The price value is always reasonable. The service on the other hand needs a little work at the self checkout. Why only single us out and offer to ring up our items for us when everyone is ringing up their own items? Then she proceeded to tell me that I had to return the cart which is something I already knew. The rental department already informed me that they would be closed when I'm done shopping and where to put the cart. I don't steal and dislike being treated as a thief.

Stopped in to pick up a plant from the garden center. It was an easy in and out, although the…read moresucculent selection was extremely limited.