According to owner, they have enough work for the next 6-9 months to keep them busy and are no…read morelonger accepting new customers due to inflation and what the future may bring as far as profits are concerned. Two stars for her honesty.

We contacted this company on lake placid Florida on January 2021 a lady by the name Jacalyn came to…read moreour house and gave us some idea for our in-ground pool. She gave us a few options a couple of days after out first meeting. We met about two weeks after we signed the contract and everything she told us was 100% perfect. There crew showed up at 6:30 am and for the rest of the time while they were building the pool, deck and the screen enclosure the crew show up on time every day and Jacalyn show up every day in the afternoon to inspect the job. We recommend this company to anyone.

On April 1, 2024, I entered into an agreement with the contractor for the complete installation of…read morea swimming pool at my property located in Palm Beach County, FL. The total agreed downpayment was $27,792.95, which I paid in full upfront via wire transfer. This payment represented the contract down-payment to start work. The contractor assured me the work would begin promptly, including obtaining necessary permits from Palm Beach County and commencing excavation, plumbing, structural, and finishing work. However, no permits were obtained (I confirmed this with Palm Beach County Building Division records). No work of any kind has been performed on the site and we had to hire a different contractor. I first became aware that the contractor had no intention of performing the work in October 2024, when repeated requests for updates, start dates, or progress went unfulfilled beyond vague excuses. Since then, I have maintained ongoing contact with the contractor via text messages and calls. In every communication, the contractor has acknowledged receipt of my payment but provided only stories and promises of repayment or future action, with no actual refund or meaningful resolution. Examples include: Promises to "send a check next week" that never materialized. Claims of "financial issues" or "waiting on suppliers" without evidence. Assurances that work would start "soon" repeated with zero follow-through. This pattern demonstrates financial dishonesty/misconduct (misuse or misappropriation of funds paid for a specific project) and abandonment of the job after receiving substantial payment without just cause or written extension. The contractor has failed to commence work within required timelines under F.S. 489.126 and has not refunded any portion despite demands. This has caused me significant financial harm ($27,792.95 lost), and emotional distress.

Still has not passed inspection with the county. No assistance from the company. Please go…read moreelsewhere. Tim is not communicating at all now and there is no progress for months. The paint applied to the patio is peeling now and needs to be redone. So disappointed.

Great service! Great results! We love our new liner! Jason…read morewas always prompt answering questions before the liner was installed. He even came back immediately to fix a spot that needed to be tucked in. Highly recommend Sandcastle Pools!

Extremely please with the Complete process from selecting to the installation of our new pool…read moreliner. The price was very fair, service was outstanding and excellent quality . Our liner was installed ahead of schedule, and the installer was very respectful, knowledgeable, and payed very close attention to detail. Highly recommend Sandcastle Pools for service, support and great quality workmanship. Thank you Kevin Fiorillo 202 Rembrandt Dr. Brandon FL, 33511

They have been doing our pool for 10 years, great company with fantastic employees. Always do a…read moregood clean job, on time.

I want to say this is the best pool service company in Highlands County. They are really great and…read morewould highly recommend them.

We gave Elite Pool Designs a five-star rating when they installed our Pool in Riverview, FL June…read more23. Unlike many pool companies they value service after the sale. We have had three minor equipment issues and all were resolved quickly under warranty. They answer your calls, they send a qualified technician quickly and resolve the concern. They continue to provide exceptional value and were fairly priced. Five-stars is to low. We highly recommend them.

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

I stopped in with my mother to get a few things and I always admire how there is always a variety…read moreof selections for everything. The price value is always reasonable. The service on the other hand needs a little work at the self checkout. Why only single us out and offer to ring up our items for us when everyone is ringing up their own items? Then she proceeded to tell me that I had to return the cart which is something I already knew. The rental department already informed me that they would be closed when I'm done shopping and where to put the cart. I don't steal and dislike being treated as a thief.

Stopped in to pick up a plant from the garden center. It was an easy in and out, although the…read moresucculent selection was extremely limited.