We have ordered from Spartan multiple time before and never had any issues. This last time we ordered a roll off it was dropped 1.5 weeks before Memorial Day. We specifically stated if it could not be picked up before then we would wait until after. We
Called the Friday before the weekend and they stated they were sorry and would have it gone Monday, even though it was Memorial Day. We asked are you sure it is Memorial Day and they said yes we are sure as we couldn't pick it up this week. When we returned to the property Tuesday they did not answer the phone all day, we called all day long!Spartan then sent a text late afternoon Tuesday saying the will be there in the morning, sorry the holiday put us behind. We let them know we had asphalt guys arriving early Wednesday and that it needed to be gone by then. They reassured us once again it would be gone and not to worry. Now what do you know it is Wednesday afternoon and it is still here and they do not answer the phone just send texts as a response. I spoke with someone this morning and they said they would send a truck. That was at 730am it is now noon and they keep giving excuses. Now she stated they went and moved the wrong dumpster when i gave her the address and she found it in the system on the phone. I would suggest not to use Spartan as they do not do as they say. The way they handled the situation was absolutely terrible. To tell the customer multiple times that it would be picked up and not follow through is not good business practice and we have plenty other companies to use. One last thing as I was writing this review I just received a text now of them accusing me of being "rude and intolerable" as I told the lady on the other end of the "text" since she doesn't answer the phone! I have never raised my voice, said anything rude, I even said a prayer for their driver they said crashed her motorcycle, if that's even true or just another excuse as to why they didn't pick up the dumpster! Use someone else you'll be happy you did! read more