lol so update on that phone call I called back to speak to the doctor personally about how I was spoken to and same lady, Katherine, said "the doctor was right next to me the whole time and agreed with everything I said to you" and told her that he will not speak with me, then hung up on me. If that doesn't make you uncomfortable idk what does.
Doctors are great, but as other people have stated the office staff is completely rude and worthless. I call to make my child's yearly and Katherine says child cannot be seen bc of a claim submitted in December that hasn't been taken care of. As it's been 2 months I said why am I just finding out about this now and now my child cannot be seen? Asked Katherine to call insurance and see what is going on, she says she does not and will not do that. I have several experiences with Katherine like this and it sucks bc I would love to keep taking my child there but I cannot stand the office staff. As good as the doctors are, the office staff is not worth my frustration. Every phone call I make to this office is stressful.
This office just lost the business of me and other family members that take their children there. read more