I came in genuinely excited to try this spot after seeing countless glowing reviews and…read morekid‑friendly features highlighted online. I finally brought my three boys, plus a friend and her child, for what I hoped would be an easy, enjoyable dinner. Unfortunately, the experience was the exact opposite.
We arrived around 6:40 and were told a 20‑minute wait. Fine. But we weren't seated until nearly 7:20. Once seated, we waited another 15 minutes before anyone acknowledged our table, and only after we flagged someone down ourselves. When the food finally started trickling out, it was chaos: two kids' meals missing, two kids' drinks missing, two baskets of fries missing, and, unbelievably, no utensils for the entire dinner.
We asked multiple servers, including our own, and never received a single fork. We were literally forced to eat with our hands.
It didn't stop there. We reminded our server three separate times that the kids' pizza never arrived. After 35/40 minutes, my 3‑year‑old was crying from hunger, and my 5‑year‑old was upset because we were taking food off his plate to share with his brothers. Any restaurant that claims to be family‑friendly knows you bring out kids' meals first. Instead, my children survived off an appetizer and a single basket of fries that showed up 40 minutes into the meal.
Our server was clearly overwhelmed, and honestly, the restaurant should have just said they were at capacity instead of seating us and providing a disastrous experience. Drinks tasted like watered‑down juice. My cocktail from the Dolly menu was a complete miss, and both my husband and friend agreed theirs were just as bad.
For two cocktails, one tiki nacho with jerk chicken, one pizza with a soft drink, and one crab dip, our total somehow hit $130. We were told the two pizzas wouldn't be charged, but I'm almost certain they were. Same with the second basket of fries that never arrived. And then I learned they automatically add an 18% gratuity, which explains the level of service.....Our server knew her tip was guaranteed regardless of performance.
This location failed on every level: service, timing, accuracy, hospitality, and value. I will absolutely be telling people to avoid this place unless they want their time wasted and their money taken. Truly one of the most disappointing dining experiences I've had in years.
P.s. I did add a photo of the surrounding boots so show how "busy" it was as well as the amount of wasted food because we got tired of eating with our hands. Honestly feels like they should be paying me for having wasted my time like this.
