Awful employees! Very very unfriendly. Expensive. A very unpleasant experience. I actually asked her for a clear bag for my clothes and she huffed and puffed read more

Are use this dry cleaners frequently. I am a seasonal customer and they always understand that there might be a delay in me picking up my linens. They go the extra mile to treat my apartment and lemons with extra care you simply have to ask for additional services and they will accommodate you read more

They are not the most friendly, but their service is exceptional. I have only cleaned my shirts here, but they are always on time and spotless without any iron blemishes, that I've experienced with others. I highly recommend this place! read more

I'd give negative stars if I could. After a month of trying to get a response from the manager of the Park City location, I have decided to post a review of the situation. For the past year we have been using Sparkling for dry cleaning/laundry of our bed linens. Generally, their service was acceptable although they improperly washed 2 expensive comforters (Boll & Branch, less than 6 months old) resulting in them being lumpy and hard. Nonetheless, everything else seemed to be handled appropriately until the recent situation which started a little over 4 weeks ago. We dropped off linens as usual and picked them up the following Friday. We invest in quality linens and are careful in how they are cared for. When I got home, I followed my usual practice of taking the linens off the hangers to put on the shelves where they are stored. When I took the white duvet cover off the hanger, I noticed brown splotches on the interior of the fold. I opened it up to find that it had brown splotches all over, almost like someone had dropped a cup of coffee that had splashed over it. It should be noted that when I dropped it off, it was pristine. It had no stains, no discolorations, no marks whatsoever. I immediately drove back to the store and asked to speak with the manager. (Note: the manager oversees 5 stores and is never there). Ended up speaking with a kid behind the counter who told me its his first day. This seems to be an ongoing theme, anytime there is a problem the person behind the counter claims to be new or to not know anything, can't give information or any answers. I laid the duvet cover out on the floor and showed him all the spots. I told him these were not there when we had dropped it off a week ago. I told him I would give them the chance to fix it, but if they could not remove the stains I expected it to be replaced. That was approximately March 8th. I was told the manager would call me and that the duvet cover would be ready the following Wednesday. My husband went the following Wednesday to pick it up and was told it wasn't ready. I had not yet received a call from the manager. The next day, 3/14, I called the store and was provided the manager's cell #. I called and left a message and she did return my call shortly thereafter. However, she was not helpful and insisted that they had to send the duvet cover to someplace in Salt Lake City to "figure out if it was dry cleaning fluid" that caused the stains. As I explained to her, I didn't care what the fluid was, there were no stains when we dropped it off, so someone at their factory or their store caused the stains, whether it was cleaning fluid or someone spilled coffee, I didn't care because it is there responsibility. It should be noted that the duvet cover is supposed to be laundered and pressed, not dry cleaned... the label is pretty clear and I have pointed out to them many times that they needed to read and follow instructions on labels - that's how they ruined the 2 comforters! It is now March 30th and I have not heard back. They still have our duvet cover, I've had no follow up, and no one is taking responsibility for the fact they have ruined a duvet cover that was in pristine condition when it was dropped off to them. Despite rumors that dry cleaners can never be held reasonable, they are required to take reasonable care of items they receive. Returning a pristine, white duvet cover with brown splotches is not by any stretch of the imagination "reasonable care". I called yesterday and left another message for the manager. Again, the person answering acts like they are entirely clueless and the manager is never there, so its impossible to actually go in person to speak to someone. Next steps will be to contact the BBB, Utah Dept of Consumer Protection, and exploring options for small claims case. read more

Sparkling Dry Cleaning - Picture taken @Sparkling the same day it was picked up; All the brown marks/flecks are stains that were not there when we dropped it off. - Dry Cleaning Near Me - Park City, Utah

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The lady behind the desk has the worst attitude, She is just mean. Anything you ask is a problem. AND Every time at least one of my shirts still has a stain on it so check carefully, and wow the cost is a total ripoff. Stay away. read more

They will break your buttons and overcharge you. This was not a one time experience, but an ongoing issue.

Hold on, I thought price fixing was illegal, I go to slc once a week and I make sure I take anything that needs dry cleaning. Incompetent, overpriced and terrible service, toxic combination. read more

I would rate it lower if I could. Dropped off dress pants a shirt for a wedding, was told I could pick them up on Friday morning. The shirt just needed pressed and the pants dry cleaned. The wedding was on Saturday at 1:00 pm, i went in Friday afternoon to pick up and was told I already picked up, I tried to explain to them I came from Wyoming and no one else knew that I dropped off any articles at this place, they argued with me for a half hour that I had in fact picked up, this boiled my blood. I have tried to contact management there with no luck, they won't return any of my calls. I had to go buy new pants and a new shirt for the groomsman, this wasn't easy at the last minute because everything had to match for wedding. I will never do business here again and would strongly advise against it for anyone else. I was very polite while arguing my displeasure, there were other customers in the area thank god. VERY BAD EXPERIENCE!!! read more

I have taken many items there and have all come back on time and in great condition. They are pleasant and courteous.

Sparkling Dry Cleaners and the owner Craig are Crooks. I sent in my husbands Italian suit which cost 5000.00. It came back with a burnt HOLE in the back of the suit jacket and glue all over the jacket. I asked the owner, Craig, if he could try to fix the jacket or reimburse me for the cost of it. He said he needed the jacket to try and get it fixed. This was in October of 2018. It is now January 2019 and he refuses to give me the jacket back and will not take my calls. I have filed a police report and will be forced to take him to court. Unbelievable. This business should be shut down! read more

I have no confidence in Sparkling Dry Cleaning and will never use them again. My husband's Brook's Brothers white dress shirt came back with a huge brown stain on the front and back. They told me they would only reimburse 50% of replacement cost at best, if it is determined to be their fault. I told them that would be unacceptable. And so began 6 weeks of them not promptly getting back to me and me continually returning to the store for follow up. Finally, the sympathetic workers in the store, who knew me by name at that point, contacted the never present manager and talked her into reimbursing my replacement. The place is a joke; do not use them. read more

Worst ever! They own Edgemont and Sparkling. They returned my sweater with. The collar completely ripped off! It was hanging by a thread. They should be out of business. read more

I took both a silk dress to them - had minor stain that I pointed out when I initially took the item in to be cleaned. still had the stains when I went to pick up, they offered to clean it again. STILL had stains when I went in after the second attempt at cleaning - asked for a refund b/c they did not do their job (TO CLEAN the item). They told me they did clean it, but couldn't get the stain out. I understand that if they attempted and couldn't get the stain out, but if they didn't do their job, then I shouldn't get charged. Took the dress to a dry cleaner out of state when I was visiting family and the dry cleaner was able to save my dress. read more

Owned by the same jerk Nancy at Edgemont Cleaners just a block away and they use the same incompetent Heber cleaning company. See my review on this related business. They wreck your clothes with high heat and charge too much with no local competition. Classic price fixing in the 'hood! read more

Terrible, unprofessional, incompetent. I used this dry cleaner for 5 years with no problems, but the management has changed. In the last month. My husband's 10 year old wool sports jacket was ruined. The fibers were broken down so that now it wrinkles like linen. They ruined a pair of my pants. They pressed them under high heat and burned out the black along all seams. I brought them back and was told that they should have been steamed, and that they would steam them. It didn't put the black back in. So, I filed a complaint. I was told that some 3rd party will decide if there was damage and how much the pants are worth. I have not heard from the manager in 2 weeks. When I call the manager is never there, and won't return my calls. In the meantime, my silk blouse came back with odd stains on the back and front, at the exact same level. It's a good guess that someone spilled a chemical on the blouse. I'm not even going to try to pursue that, even though it is/was an expensive blouse. I will never use them again. read more