My internet service has been down since 4:00 pm yesterday. I called and was told by a recording that there were upgrades being made and there would be intermittent outages. Then I started getting text msgs that the technicians were working on the problems. My internet is still down 21 hours later. read more

Terrible service. It goes down every other day. I average 8 seconds of delay. I would change isps if I could, but we only have 1 set of fiberoptic cables in TXK. I hate this provider with a passion, do not buy this. read more

We've had Sparklight in our home for a little over a year now, and we've never had any problems. The set up was fast, and there's no hardware to install, just a router. The service has been good, and reliable. We haven't had any outages that I know of. The price is pretty comparable to all the others. read more

Good service, good value! I not everything is perfect but nothing years, I've had great luck with this company over the years, if there is a problem they always come out and fix it or I call them and they are there. read more

Meh... Cable one's customer service folks are the bomb, but their internet service is just "ok" in my opinion. In a nutshell, I was paying almost $90 a month to Windstream to utilize nothing but their internet service (no landline phone has even hooked up in my house since 2003) for speeds (according to them) "up to" 6 Mbps & was getting anywhere from .82 to 2.4 Mbps. Literally not good for anything but a wifi signal to keep from smashing my AT&T data cap every month. Swapped to Cable One because they offered 100 Mbps at a lower price. Couldn't go wrong by swapping over any way I looked at it. I ordered the service and started the ball rolling. The install guy was friendly & knowledgeable & was in & out of the house in around an hour or so. He just did a rough install which meant the cable was stretched across my yard temporarily in order to get me up & running. He informed me someone would come out & bury it when they were available as they were running behind. Not a problem at all for now, but I'd like to know what Cable One's definition of "temporarily" is because it's been almost a month & I'm still having to mow around it. I'm anxious to see how it turns out, needless to say. I ran a few speed tests & got no more than 60 Mbps after he left. Not the 100 Mbps I was lead to believe I'd get, but better than what I had & for less money. I was just happy I could finally use my Firestick without the complimentary 40 minutes of buffering Windstream provided with every 2 hour movie I watched. The speeds I'm receiving is definitely affected by the number of folks on the line in my area using their service. I ran a speed test during peak hours & I'm getting 6 Mbps. My Firestick buffers at times depending on the quality of stream I choose to watch, but it's nowhere near as frequent or as long as it buffered with Windstream. A definite plus, but still not what I'm paying for. To me, it's like going to the gas pump & dropping $60 to fill up my truck & only getting 5 gallons of gas. It's sad that today's norm is having to pay premium prices for less than mediocre service. Not only in this case, but it's everywhere you go now. About the only thing I can say is Cable One is marginally better for less money... I Really hope it meets my expectations down the line... Troy 48/M/Tx read more

I am writing this review in advance of a Better Business Bureau complaint for deceptive trade practices. I was told by two company representatives on the phone that I could install my own modem for internet service. I know this to be true as I spent many years as a network security engineer. The day of our move, today, we went to the office and were told that was not true. a manager came over, and also said this was not true. They already had our money for a deposit. Since the offer was made we accepted it and provided a payment as consideration, this is also breach of contract. It is deceptive trade practices as we made a deposit in good faith, and then upon arriving at the office we were hit with an additional charge and a story that contradicted the original one. Although I explained thoroughly that their own representatives set this up, they denied this. Further, to add insult to injury, they proceeded to tell me how the hookups were so incredibly difficult that it required one of their own technicians to physically come on side and do it. I would bet my international certification and information system security that is not correct. Had we been told of the original charge up front, rather than being lied to, we would have had no problem with it. I have been waiting for a call for the last couple of hours from one of their managers out of the company headquarters in Phoenix Arizona. Once I receive this call I can file my Better Business Bureau complaint. One of the requirements is that you speak to their management first. It was only after this that we found similar stories on cable one in Texarkana Texas. I wish we had known this before moving here and being lied to on the day that we moved in. read more

The "We've changed to Sparklight" is nothing more than renaming the same pathetic services as with Cable One. (or shall I say, "Cable None"?) I regret that there is not a "zero star" rating. My cable went out this Saturday morning. I called, got the repetitive lingo/script from the representative. He interrupted me several times as I asked him direct, yes/no questions he would never answer. This company says they have technicians on call in off-work hours. BUT YET..........they cannot come to check my cable until Monday afternoon?!? Is their service so interrupted & nonfunctioning that they have that many calls to attend to before this one? Over 2 full days before anyone will even come? Our neighborhood had continual problems for ages. Then they said they did a several million dollar upgrade in our specific neighborhood to enhance it. Not. We still have the same lousy service, the same ridiculously high prices and so many have already left. I will definitely be looking into other options now, as well. This is truly pathetic. read more

If you start to consider Cable One as your internet provider, save yourself some time and locate a Hornet's nest and insert your head up through the bottom of it. That pain will be mere child's play verses what you have to look forward to with this provider. This is by far the worst run company I have came across for a service that I need. If any other internet provider would move into Texarkana and provide high speeds - this company would be out of biz - period! I have on averaged 2-4 hrs of usable WiFi a day and some days ZERO. Everyone in the house is like WTF!!! and blame me for switching to this "Provider" I eagerly wait for that day a company comes to Texarkana that can keep high speed data rolling! Warning! If you have a gamer in the house get ready for a fist fight as soon as you connect to Cable One. If you have a home based biz toss your cash in the fireplace and drive to McDonnalds to use their WiFi and research bankruptcy procedures. Windwstream is too slow but at least the keep their system operating. I have had Cable One for 3 months and have had a tech at my house at least 5 times and have had my modem replaced 3 times in those 3 months. Yesterday would have been the 4th modem replacement, but the service tech failed to show for a set 1-5 PM appointment further wasting my time. I should have been outside with the Hornets. Wait till you call in your issues...you will be instructed on how to repair your system yourself! I have rebooted the system on my own about 15 times a month from day one of the service. Rebooting consists of unplugging the power and then plugging it back in. It really does nothing that I can see and if the Cable One rep asks you to do this, ask for a supervisor. I have yet to see where that makes any difference. I think they have a delivery system that can't handle the customer base, the equipment is unreliable, and the current infrastructure is unable to keep up with the amount of customers connected. It would actually help if Cable One would be upfront about these issues - I mean I would still drop them like I'm about to - but it would be way better than ignoring the issue and just cashing the checks. Price: $63/month. I have been offered another month free for all of the issues I have had from one of the many supervisors I have spoken with....but free is much too high a price to pay for this level of aggravation. PLEASE - IF THERE IS ANYONE ABLE TO PROVIDE REAL HIGH SPEEDS, PLEASE COME TO TEXARKANA....YOU WILL HAVE ALL THE CUSTOMERS YOU CAN HANDLE. read more

We recently changed our internet provider from Windstream to Cable One. We made the decision to change our service due to an extremely slow connection. We decided to try Cable One after hearing about their network upgrade. It's been a month and so far we are very pleased. The technician that installed our service was very personable. We even received a phone call to let us know approximate arrival time. As an added bonus, the monthly cost is lower. read more

Cable one in Texarkana is terrible. When my service works it's fine but when it decides to stop the worst part is dealing with the people, the first time my service went down it took over a month to fix its which is very unacceptable. If a customer of mine has issues with anything I sell them or something I lease breaks down it is fixed with in 24 hours. Another thing, I use my internet primarily at night around 11am -2am and since the BS giga one upgrades have came around my internet is down for atleast 3 hours every night it is ridiculous. read more

I have had all of the same problems,but they know they are the only game in town;unless you want to go with dish or direct tv which is just as bad read more