We added a line for my Mom. She is not too tech savvy and was very nervous about switching her…read morephone from ATT. She was concerned that she couldn't change the SIM card etc... We live 500 miles away so we could not help in person . I called this location and spoke with Kyle. He was helpful and professional. He Said he would be happy to help her set it up once her phone was delivered. He also made sure I knew exactly what information she would need to have with her so the process would be as smooth as possible. She was able to make an appointment and Kyle took great care of her. We are very thankful that someone could help her out since we are so far away!

I went in to pick up a phone they were replacing for me because the battery was damaged. Nic, the…read morestore manger, went in the back for a very long time. instead of him getting my phone that had come in, he goes to research the issue himself so he could change the decision previously made. He comes out and tell me he wasn't giving me my phone and canceled my order before even trying to give an explanation. He does not know how to deescalate a situation. He just made the situation worse and worse. I've spent almost a week trying to get my phone replaced, of course he kept suggesting I upgrade. He was only trying to sell me a phone. I ended up having to call T-mobile and was directed to do a new insurance claim. I was still given the wrong information. still without a phone all because Nic, the supervisor, would not give me my order.

We have been very happy customers of Ritter for almost 14 years. We moved from a larger city and I…read morewas very surprised that the services offered were as extensive as previously. The customer service & technical support are excellent. Friends & family in other areas do not have anything close to this. I can call Ritter & get assistance after hours. The person who answers the phone is professional & courteous - and works to ensure my issue is resolved timely. I can drive to a Ritter location near me if I need a remote now, or one will be brought or sent to me. Connectivity, speed, and tv / streaming options are excellent. I recommend Ritter to anyone in the service area. Absolutely the best provider I have ever experienced.

Can never get ahold of them, always an outage! If they are…read morehaving an scheduled outage they should reach out. Can't even get my work done.

Service is CONSTANTLY going down. I never saw so many "circle of death" since dial-up.read more

Quite possibly the worst ISP I've had in nearly three decades of using the internet. Their customer…read moreservice access is convoluted and arbitrary, their internet service is spotty and unreliable, and their technicians are not equipped with the knowledge, ability, or experience to solve the simplest problem. I would only consider Sparklight an option if they were my only option.

(Full disclosure I am a former employee and a customer)…read more This group is awesome! Very professional, and knowledgeable staff, and one big family. One stop shopping for all your CTV needs and they stand behind what they sell! And in the event you have something in need of repair, Confluent has in-house repair lab fully stocked lab and knowledgeable technicians to get back up and running quickly! When I picked up my orders they, was always smiling and in a good mood, and seamed to enjoy working, which is why when the time came to move on my former job(ctv) I applied with Confluent. I really enjoyed working with these fine people, and was really hard to leave, I miss them.

From the owner: We specialize in CATV Supplies, Network supplies, Fiber supplies, Tools for all the above, TV…read moreRepair and various products.

The staff here is always so friendly! I love being able to go to the store to get everything taken…read morecare of.

We had a replacement sync up kids watch sent to the store for insurance replacement. (This is not…read moremy first time going through the process actually my 4th) last month called the 1800 number and for whatever reason the issue wasn't handled. But called Tuesday and the watch was at the store Wednesday! Great! My husband took it up there they refused to exchange it because of a scratch on the face! I called and talked to Michael told him that it was a warranty exchange and he told me that they wouldn't have sent the warranty exchange to the store. I told him that they in fact would and had 4 other times and their process that includes their time lock safe. He still tried to make me feel wrong. Shortly after getting off the phone with him I got a call from customer service from a survey about the call from Tuesday and they made the situation right. So I will forever bypass the store and deal with customer service only.