Unfortunately, a mix up happened and an incorrect death date was inscribed on a family members grave stone. Although mistakes happen, the owner was very difficult to talk with about remedying this problem. Not only did I have to call and leave multiple messages before I got a response back- I also had to specifically ask to talk to the owner twice about the issue. The only response was "Im sorry there's nothing we can do". There was never an offer to refund the money paid to Inscribe the date on said headstone (my grandparents bought the headstone years ago, so only the death date was needed) there was also no mention of a new headstone or helping come up with a new headstone if that was necessary. I would have gladly paid to put a whole new headstone up if needed- but after multiple tries to speak with the owner no solution was offered. Yes "I'm sorry that happened" is a nice statement but does not fix the problem that my family members death date is significantly off.
Although I'm sure they do a fine job with a headstone, the customer service is very lacking when an unfortunate problem arises and the owner is unwilling to work with the family to fix the mistake. read more
