Ive been having billing issues and delivery issues for what seems like 2 years now. Finding a…read moresuitable replacement in a desert town (I pay for my mother's service) has been another. My bill has been fluctuating from what I signed up for to 2x and almost 4x what it should be. Online, there are not many details of the extra charges. Just boom, added charge. Also, I get charged by Sparkletts, Primo Water and something that shows up as Washington DC Water and Sewage. After some digging, ALL 3 are sparklets. There is something dirty happening, some kind of scam that is NOT OK. Someone should have some kind of oversight into this and get all the customers their money back. This can't be legal!!

Sparkletts is THE WORST company I have ever had the misfortune of dealing with. DO NOT USE THEM. I…read morefinally terminated my account after years of billing discrepancies and terrible customer service. From charging me for additional products I never ordered, to tacking on countless fees (bulk water minimum fee, paper invoice fee, delivery fee), to incompetent sales associates promising (but always failing) to fix the problems- I had to give up. The final straw was when I was charged more than ever during a month I was gone. How could I consume more gallons of water when I was out of the country for a month? How could I consume ANY water if I wasn't home? When I called to explain the issue AGAIN- I was met with an unapologetic and frankly argumentative sales associate. Instead of apologizing- she proceeded to "lecture" me on the difference between perception and reality. She insulted my intelligence by claiming I had no idea what was going on and she couldn't even entertain the thought that perhaps her company was in the wrong. I honestly don't like leaving negative reviews but I feel a responsibility to help out others. Save yourself money, time, and endless frustration by finding some place else to get your water.

Got my pool filled. Quick response and delivery was on time. Owner also provided me a good price.read more

Water delivery quick return call. Warren was a great delivery. Driver even turned around and came…read moreback when we wanted more. I recommend this company. They're the best price because we did do our homework and found that these golf offered a very fair price.

I canceled my service in November 2023, I have spoked to customer service including a supervisor 3…read moretimes regarding my deposit, they have yet to return my deposit fee. When I spoke to the customer service person, she was uninterested and started humming/singing a song while I was talking to her. This is a horrible company, Costco should no longer associate with them, (In which I will be advocating for, write a letter to Costco to stop advertising for them) they will rip you off and be rude about it at the same time. (My deposit fee was $20.00, if they have done this to me and say 100 people, they have banked $2000.00 easy, but i am sure it's more

I would like to acknowledge Rich Poffenbarger for his great service. He delivered 6-3 gl. jugs to…read moremy elderly parents. He didn't just lay the jugs outside the house but ask where they wanted them and stock them for my parents. I was surprised he went beyond his duties. It's a good feeling to know someone was looking out for my parents. Thank you Mr. Poffenbarger.

Great system, drinking water is better than bottled. Service guys are fantastic. Professional,…read moreknowledgable, on time. This was one of the best upgrades we added to our new house. I'd recommend this to ANYONE.

Excellent service and parts. I've been buying their filters and using their products for a couple…read moreyears now. I like the fact they bought their own building and you can go anytime to talk to them or get parts. Very knowledgeable staff. They're honest about their service and products. I will use them again.

Matt gave us a VERY INFORMATIVE YET SUCCINCT, run down of how a reverse osmosis under sink system…read moreworks . I noticed how much better Culligan water tasted when I took my jugs to get refills by the gallon . Matt explained that this same type of filtration as they do at the Culligan store . Really looking forward to great drinking water in our home !

The ladies in the office are great and helpful but if you expect any installation service from Matt…read moreyou probably won't receive it. One week later and I still have not received a call to schedule installation.