Absolutely personal and friendly service. Very reasonable prices, beautifully cleaned and…read morepolished. Diamond replacement and prong strengthened. Laura the owner was so nice. I will definitely go there again. Oh yes it took no time at all. Check out the web site.

From the owner: Our specialty is recreating your old gold to new. Sometimes you might have a piece from your…read moregrandparents that you want to redesign. We also have fast repair service. Selling gold and silver jewellery at affordable prices.

We visited James O. Poag Jewellers earlier this spring to design our rings!…read more ...yes, THOSE rings! To be clear: no proposal yet! We both have family diamonds, and have discussed for years that it would be a wonderful idea to combine them and create the perfect custom engagement ring that also symbolizes our families coming together... awwwwwww... so now the time has come... :) Our appointment was with Mr. James O. Poag himself, and he was absolutely brilliant. It's his family business. He made us feel comfortable instantly, and spent about an hour with us as we did the whole design decision. We never for a moment felt rushed or pressure in any way. He was a very good listener to what we wanted, and was informative, upfront, funny and creative. It was an absolutely perfect experience! They even let our small dog come in (in a purse) so she didn't have to wait in the car alone the whole time (we drove in from Toronto). Just love that. We received a rendering of the ring designs within 2-3 weeks of our appointment. SO COOL! I am sharing those renderings so you know more about the custom design process - I had no idea! It makes it all that more exciting! The shop itself is in Strathroy, a quaint little town in southwestern Ontario. It is seriously adorable, which adds to the romance of the occasion for sure! Its interior is clean, the fantastic staff are informed, attentive and clearly interested in their careers in jewellery. I love passion. One of the reasons we loved this place when first deciding on where to go was that they do fingerprint engraving jewellery (http://www.poags.com/dimples.cfm), though we didn't end up choosing rings that suited this technique. We'll be back to create more custom work though! A second reason is that they buy gold. We brought in some old jewellery box finds to sell (didn't seem like much) and turns out we stared with an $850+ credit! Yay for the current gold market (and yay again for Poag's)! No wonder there are so many gold buyer commercials! Third: My in-laws-to-be gave us a $500 gift certificate here after researching area custom designers/gemologists/jewellers. Thank you, Macphees! Now that we have signed off on the design for all three rings (engagement, 2 x wedding bands), I have stepped out of the equation. I do know the rings were ready six weeks after our appointment (that milestone has passed), but I don't know when/where/how the proposal will happen! FUN! Will of course update this review at the next step of the journey! :) To summarize: So far, so good with our custom ring designs using family diamonds + one we purchased there! I have been extremely impressed and absolutely satisfied with every aspect of this business throughout the process. It came very highly recommended, and now I wouldn't hesitate to join the chorus. GO HERE!

Poag's has always been my parents go to jewellery store, so when I moved back to the area they were…read morewhere I went to have a ring designed with stones from rings I no longer wore. Let me say I was not disappointed at all!!! Jeff was amazing and is so talented! He kept me informed through the whole process of my ring being made with emails. I just picked my ring up and I am thrilled!!!! It turned out better than I could have wished for! The service and talent is well worth the visit no matter how far you need to travel! Poag's has my forever business just like my parents! Thank you so much Jeff for my one of a kind new purpose ring that I love!

I went to B & L 2 weeks ago to have a custom 3 diamond ring made with my own diamonds. It was ready…read morein 2 weeks and is beyond my expectations. It is absolutely beautiful and so well made. I will definitely refer people to this place. They are so nice and helpful. Thank you B & L for making my dream come to life!!

What an awesome experience, in comparison to the pushy, impatient service at Ben Moss. We were…read moregreeted warmly, and shown all that we asked for patiently. Questions were answered knowledgeably, and the little extras, such as cleaning all of our jewelry, really made the visit worth while. Do yourself a favor and visit these folks first!

I took a gold coin there and the owner evaluated it at $480. I questioned why it was so low as I…read morehad weighed the coin before going there and knew what gold was trading for that day. The owner said it was because the coin had other materials in it and that he saw these coins all the time. I took the same coin to another pawn broker (in London) and received a quote of $755. The price of gold had only gone up $16 an ounce since the quote from Needful Things. Do the math, he not only tried to rip me off badly but also lied about it.

I wanted to buy a gold chain for a locket that I gave my wife. I checked prices at local stores and…read morethey were quite high. I went into Needfull things and the proprietor provided a decent selection of chains and I was able to afford a longer and thicker chain at considerable savings over the cost of shorter and thinner chains offered by competitors.

My go to for any jeweler needs. I take my watches, bracelets…read moreand necklaces here. They have a thorough amount of experience. They are often busy which a telling sign of their fabulous work.

Do not use this jewellers as they lost my bracelet didn't admit until MONTHS…read morelater. I have called owner for resolution who has ghosted us. Disappointed Disgusted and in Disbelief Should not be in business

Pretty bad experience. Go elsewhere if you want a jeweller you can trust…read more EDIT: The owner says my review is unjust. I did not leave "happy", I had done what I could and I did not want to argue or fight for more. To put it in context, you were yelling/arguing with another customer beside me for almost 5 minutes just prior. I wanted to leave as I was in a rush and, uncomfortable and delayed, and I had already made it clear I was disappointed by YOU LOSING A STONE and not fixing the actual thing (what you thought you could fix it in 1 minute in the back??). I didn't bring it back in because I don't trust you to fix it. And the one chance you had to own your mistake and apologize, you instead act defensive and blame me. I think that speaks volumes. You never should have charged me in the first place considering the bulk of the work wasn't done. Good luck with your business, I'm fine with the wasted time and money but it's my right to leave a review that explains what happened. Potential customers beware. ---- Brought in my wife's engagement ring to be fixed (the claws that hold the main stone in place had bent away) and to replace the tiny stones in the band with two spares I brought in. I was told they could fix the claws (fix! not just bend - ie add gold) When I came to pick it up they hadn't done anything to the prongs, I legitimately think they forgot. They also had LOST one of the band stones. They then proceeded to bend the band back (which was not the initial ask). They reduced my bill by 20$ for the lost stone. I got the ring home and my wife tries it on and turns it to the light and you can still clearly see the gap is there. I essentially paid to have a jeweller polish some jewelry, install one band stone (which I brought) and lose another (which I had bought previously) and waste my time. If I hadn't noticed that the stone was still loose at the counter they would have literally given me the ring after doing nothing to it but still charging me. I'm sure they're good for some things, and the people were friendly enough, however, for repairs or thing a that require communication and consideration, I would take your jewelry elsewhere. ------ I hope this helps others as I didn't see any reviews like this before now and wish I had. The photos don't really do it justice but it has play still (and one of the claws is clearly not the right shape) and we're waiting to go to a different jeweller before she wears it. The second photo shows the prong that's not flush and the last photo shows a different print (what it should look like).

Fantastic service beautiful hand made jewellery and great prices. A well established major…read morejewellery company near London Ont offered me $125 cash for a gold necklace - thank goodness I didn't take it. Bella is honest! They offered the real value of close to 14 times more. I am telling everyone I know to go to Bella for anything they need in jewellery they won't go wrong. Repair resize custom made. Super pleasant owner and staff.

I have been a longtime customer at Muscat Jewellers, but my last experience was disappointing. I…read morebrought in a sixpence pendant for rhodium plating and I was told the work would be done by a third party. When it was returned, the plating appeared dull and uneven in some areas. I left it to be checked, but was told the issue was due to the coin itself and that I would need to pay another $50 if I wanted it rhodium-plated for a second time. This was frustrating, as my other rhodium-plated coins look flawless. I expected better quality and service, especially from a store that I have trusted for years. I hope management reviews how these services are handled so customers feel confident and valued. I feel hesitant to return to Muscat Jewellers for future jewellery purchases and repairs.

I try to visit whenever I'm in Stratford & always manage to find something beautiful to take home…read morewith me from this little shop. Ashley & Olivia always make the trip worth it. They go above & beyond with their customer service. I love that each piece in their store is handpicked by them! This year I got new mystic earrings to add to my collection.

If these ladies ran an expensive jewelry store I would be broke…read more This cute little boutique jewelry store located in the heart of downtown Stratford offers a variety of handcrafted necklaces, pins, earrings, bracelets, scarves, and more. Brightly lit and colorfully arranged it is an immediately engaging place where you can easily see all the items. They have a little bit of everything from colorful artsy pieces to more traditional styles and all at very reasonable prices for the high quality that you're buying. The ladies are amazing. They are friendly, outgoing, and extremely perspective. While we would talk about the ongoing plays I would suddenly find myself trying on a necklace that I thought I was slyly looking at all because they noticed my interest. They were never pushy, but instead just so conversational that it was easy to get lost in the moment. I ended up buying two necklaces that are regularly complimented and noticed by people. My mother bought two bracelets that she loves. Both were fantastic purchases and ones that I am very pleased with.