Absolutely personal and friendly service. Very reasonable prices, beautifully cleaned and…read morepolished. Diamond replacement and prong strengthened. Laura the owner was so nice. I will definitely go there again. Oh yes it took no time at all. Check out the web site.

From the owner: Our specialty is recreating your old gold to new. Sometimes you might have a piece from your…read moregrandparents that you want to redesign. We also have fast repair service. Selling gold and silver jewellery at affordable prices.

They send your jewellery off site. After a couple of weeks they contact you with a quote for the…read morerepair. Then it takes another couple of weeks for you to get the jewellery back. Very slow service.

I left my watch to have a new watch band put on. I didn't get it back for 51 days. Maybe they…read moreshould change their name to Slow Time Watch and Jewellery Repair. Very poor service and lack of communication. I will think twice before I do business with them in the future.

I like Jason manager in this store, he such a wonderful person, kinds and help me find stuff that I…read morecan't, I wish I can work with him best manager ever

Rob was extremely helpful in finding me a great gift. Even with a slim budget I was valued as a…read morecustomer. Great selection and value. Thanks so much!

Arrived 10 minutes prior to closing to have back of watch removed (special tool require). I had the…read morereplacement battery in hand. Clerk was beyond useless. All she had to do is twist the back off the watch and I could do the rest on my own. It would have taken 1 minute with the correct tool wrench. She made every excuse to avoid providing customer service. She was not busy with any other customer at the time. She has a whiny nasally voice that makes you cringe. I will be complaining to the manager about the lack of service tomorrow.

I am appalled at the response by the business owner! In the first instant, perhaps he knew where…read moremy wayward watch was for months, awaiting repair. The staff manning the Masonville kiosk did not and I kept returning to them or phoning them to get an update. In this latest issue, It was the new battery that went in that did not work. Not the watch. The staff member said to me the watch drained the battery. This battery did not move for a single second. The Bay replaced the battery and the watch has been working ever since. Kindly ensure you get correct feedback from your employees.

very very expensive. overpriced!!! they were charging almost 100.00 each for a clap on a single…read morebraclet. i have 4 that need fixing that would of cost over 400 plus they charge for cleaning the jewellery as well. i never heard of that. ive goten that done for free with my other two beers i used to go to. unfortunate. if you have the money though, i suggest you go. nice clean atmosphere inside.

From the owner: Canadian Expert Jewellery – Where Your Story Becomes a Masterpiece…read more With over 40 years of experience in the jewellery industry, we specialize in crafting custom engagement rings and one-of-a-kind fine jewellery made to celebrate life’s most meaningful moments. We know that every piece of jewellery carries emotion and memory, which is why we take a deeply personal approach—from your first consultation to the final polish. Our GIA-certified experts guide you through the design process, helping you select the perfect diamond, metal, and setting to create something that’s truly yours. Whether you’re designing a custom engagement ring, reimagining a family heirloom, or searching for a timeless piece that tells your story, we’re here to make the experience as special as the jewellery itself. Come visit our showroom and see why generations have trusted us to turn love, celebration, and legacy into lasting beauty.

Courteous and efficient service. The owner of the store and the provider of the service was prompt…read morein appraising the cost of the repairs. I had brought in 4 watches of my own and one of my wife's. They all required new batteries and one of mine needed a further because the indicator for 6 had fallen off the face of the watch. The gentleman quoted the cost of the repair which was very reasonable and then immediately began the replacement and repair of the watches. The repair for all the watches were completed within a 1/2 hour I'm sure although I wasn't really watching the time. We carried on a friendly conversation while the jeweller made the replacements and repair. Very pleased with the results and the costs. Highly recommend this store to anyone.

Put claws on a heirloom gold ring. Very impressed with the end results and the price, as I had the…read morejob appraised at another jewelers who wanted to charge me 3 times more than Woodstock Jewelers wanted.

My first wedding ring set was purchased on April 11, l964 from F. J. Brown and Son. Since that…read moretime I have have had numerous dealings with Tom and later with his son Ted (until present) They have always treated me with the utmost respect and the staff is always friendly and ready to assist me in any way. This store is set up so beautifully and I can find anything I would like to look at or purchase easily. Ted has also done several appraisals for me over the years and I appreciate the time he has spent on them to ensure that I get the best possible and fair dollar amount. I highly recommend Brown's Jewellers and I will continue to frequent their store to enjoy being treated like I matter.

So far, so good. Dropped of jewelry to be repaired at this lovely store. At the same time picked up…read morea lovely Christmas decoration for next year. I look forward to picking the piece up in a week.

English language is wanting. Paperwork lacking weight of silver, silver content, and spot…read moreprice/gram/type(925 and 800). Transaction was short by half. Cannot prove it. Goods gone. $ accepted. Saw paperwork when I got home. Ashamed. I will not go there again.

A1 vendor - EXTREMELY useful resource for all things jewelry; extensively & thoroughly…read moreknowledgeable... UNCHARACTERISTICALLY HONEST; he took time to discuss our best options rather than pressure us to spend more needlessly... VERY FAST service; repairs returned ahead of schedule

My go to for any jeweler needs. I take my watches, bracelets…read moreand necklaces here. They have a thorough amount of experience. They are often busy which a telling sign of their fabulous work.

Do not use this jewellers as they lost my bracelet didn't admit until MONTHS…read morelater. I have called owner for resolution who has ghosted us. Disappointed Disgusted and in Disbelief Should not be in business