I have an unworn half eternity ring that needed sized from 5.5 to 6.25. I took the ring to Michael…read moreHill in the Masonville Mall who told me they could resize the ring in two weeks for $100. When I decided to proceed, I was then told that since the small diamonds took up half of the ring that I might need a new shank and that would cost $350. I was not interested in doing that so it was sent it off asking for a confirmation that it could be sized without compromising the stones before starting the work. I waited two weeks to find out it could be, but now it wasn't the stones that were the problem, it was the shank. It would now cost $140 to ensure that the shank would not become too thin when resized. I've had many rings resized and this has never been a concern, especially with such a small resize. I have been given a different story with every person I have talked to at MH. It has been difficult getting straight information and now I doubt any information I am given. I planned to give this ring as a gift and now it will NOT be ready as promised. I have asked to have the ring returned un-sized and have vowed to never trust Michael Hill with a repair or purchase in the future. Michael Hill needs to correct their business practices so other customers are not disappointed, confused, and/or taken advantage of. Update: I spoke with the store manager and she feels that her staff have followed company protocols and there is little else that can be done to resolve this issue.

Been dealing with Michael Hill for over a decade. Never disappointed. Staff is so friendly and…read morealways warm and welcoming.

What an awesome experience, in comparison to the pushy, impatient service at Ben Moss. We were…read moregreeted warmly, and shown all that we asked for patiently. Questions were answered knowledgeably, and the little extras, such as cleaning all of our jewelry, really made the visit worth while. Do yourself a favor and visit these folks first!

Pretty bad experience. Go elsewhere if you want a jeweller you can trust…read more EDIT: The owner says my review is unjust. I did not leave "happy", I had done what I could and I did not want to argue or fight for more. To put it in context, you were yelling/arguing with another customer beside me for almost 5 minutes just prior. I wanted to leave as I was in a rush and, uncomfortable and delayed, and I had already made it clear I was disappointed by YOU LOSING A STONE and not fixing the actual thing (what you thought you could fix it in 1 minute in the back??). I didn't bring it back in because I don't trust you to fix it. And the one chance you had to own your mistake and apologize, you instead act defensive and blame me. I think that speaks volumes. You never should have charged me in the first place considering the bulk of the work wasn't done. Good luck with your business, I'm fine with the wasted time and money but it's my right to leave a review that explains what happened. Potential customers beware. ---- Brought in my wife's engagement ring to be fixed (the claws that hold the main stone in place had bent away) and to replace the tiny stones in the band with two spares I brought in. I was told they could fix the claws (fix! not just bend - ie add gold) When I came to pick it up they hadn't done anything to the prongs, I legitimately think they forgot. They also had LOST one of the band stones. They then proceeded to bend the band back (which was not the initial ask). They reduced my bill by 20$ for the lost stone. I got the ring home and my wife tries it on and turns it to the light and you can still clearly see the gap is there. I essentially paid to have a jeweller polish some jewelry, install one band stone (which I brought) and lose another (which I had bought previously) and waste my time. If I hadn't noticed that the stone was still loose at the counter they would have literally given me the ring after doing nothing to it but still charging me. I'm sure they're good for some things, and the people were friendly enough, however, for repairs or thing a that require communication and consideration, I would take your jewelry elsewhere. ------ I hope this helps others as I didn't see any reviews like this before now and wish I had. The photos don't really do it justice but it has play still (and one of the claws is clearly not the right shape) and we're waiting to go to a different jeweller before she wears it. The second photo shows the prong that's not flush and the last photo shows a different print (what it should look like).

Fantastic service beautiful hand made jewellery and great prices. A well established major…read morejewellery company near London Ont offered me $125 cash for a gold necklace - thank goodness I didn't take it. Bella is honest! They offered the real value of close to 14 times more. I am telling everyone I know to go to Bella for anything they need in jewellery they won't go wrong. Repair resize custom made. Super pleasant owner and staff.

I reached out to Nero regarding engraving on an existing medical alert bracelet. Nero is a true…read moreprofessional; quality communicator, skilled artist, and simply a delightful person. I highly recommend supporting Nero's small business -SparkleBelle Jewelry. Check out the variety of pieces - https://sparklebellejewelry.ca/

Great customer service. It is a family business which i highly support. And they have great prices.read more

Thank you for fixing my coat and dress very nice company I really like this place !!!thank you…read morealso for making my wedding dress shorter veryvhood professional results thanx from angela

I reached out to Speedpro to get myself an A-sign for advertising. Chris was quick to call and give…read moreme the details and quotes I needed to make a decision. Turn around time was super fast and I was really impressed when I saw my sign waiting for me at the entrance of the store. I love it! Thanks so much Speedpro. Definitely recommend.

The team at Speed Pro is professional and extremely skilled. Chris and his team helped pick out/…read moredesign & apply the customized graphics that were perfect for my GMC Canyon. I came in to get the hood graphics done as well as change my chrome mirrors and chrome window sill trim to replace them with a matte blue to match the hood. The truck turned out amazing and now they have a customer for life, I would highly recommend them and will definitely refer them to everyone I know. I will be back to get more done....

I loved this store. It had everything I need or want for knitting, sewing or crafting at a…read morereasonable price. She had an excellent selection of yarns and wools from the lower cost to the higher priced lama and wool types. There was a quilting section and well as a general crafting area. I was impressed with the selection of needles, and hooks. I like a local shop like this where I can just pop over when I run out of thread or need advice. That being said I am from out of town and was vacationing for a couple of days at a local inn. I liked this place better than Mary Maxim, in the future I will be including it in my yarn runs.

I called them up on short notice for my girl's birthday and ordered one of their lovely…read morearrangements. In a few hours they were able to throw me a solid and not only got the order right and delivered but even remembered my card with a little message. Here is the catch - I am 3,000 miles away when I did this and they were happy to oblige. I couldn't recommend anyone else in the area! The person I spoke to on the phone was very sweet and very helpful. I will be using them whenever I can!

I ordered a lovely bouquet for my friends' birthday to be delivered a few days later. When the day…read moreof delivery arrived (and my friend's birthday) I learned that she was surprised with a trip out of town so she wouldn't be home to receive the delivery. Jackie from Burke Flowers contacted me and was MORE than accommodating with the rescheduling of the delivery. She was even willing to have the flowers delivered on a Sunday, which is usually their day off. I live out of town and she completely took the responsibility of getting the flowers to my friend off my shoulders. I have been talking to friends and family about this customer service for days and figured I should share. Small businesses are where its at :) THANK YOU