This small business has potential but we can't recommend it. We booked a full exterior and interior detail several weeks before our appointment. At the time of booking, the language used to describe the service and approach for detailing our car was persuasive and professional. We were told comments like "we never use Armor All... we do everything by hand and don't use machines..." But it didn't add up. On the day of the appointment three young guys (ages 22 etc.) showed up. One of them was brand new (2 weeks in). They did not call when on their way which was not a big deal but would've been nice. It was obvious two of them were trained fairly well on the basics of detailing. All three were polite for the most part. A bit immature but again not a big deal. However, the detail I learned was intended to be "time based" and my car was allocated 2 hours. Here is the first problem. A full interior and exterior detail of a black luxury sedan may take 2 hour or may take 4-6 hours. It depends on how detailed the job is. For me, the detail was average at best. Lots of missed spots, left over chemicals, interior dressing and wax residue. None of the door jams were wiped, the front hood and below were overlooked, the inside of the trunk had missed spots, the dash and touchscreen were dirty, the rims had been missed, inside panels and seat bottoms were missed, and more. A simple "finger test" revealed over a dozen filthy missed areas. I believe the mindset of "speed" combined with young kids who kind of care but are also not seasoned vets in auto detailing are major contributors. It's expected for the car owner to come out and offer some guidance for touch ups at the end, but not +30 minutes of them. In addition, I was told no machines would be used and I came out to see one of the guys using a spin polisher to apply Black Beauty (which is a great product). However I didn't want a spin brush to be used I wanted it done by hand and that's what I was told at time of booking. Because it was again "speed over anything" we had a bit of back and forth discussion on this. The machine ended up splattering chemical everywhere and many spots were missed with the soft cloth "wipe off". The kids kept saying we have to go we have to go- which was annoying because for $329 I have a lot of options where I get my car detailed and thought I was helping a veteran owned small business. Later that day the owner called me to collect payment and stated he was adding a trip charge on to my bill for driving from Carmel to Indy. He said he "did me a favor" by coming to Indy to detail my car. This was the last straw. We never agreed to any trip charge. And a small business employing three young twenty somethings is not ever doing a customer a favor by mediocrely detailing their luxury car. I'm actually doing them a favor by supporting their small business. We argued a bit back and forth and he agreed to waive the trip charge and said okay "I'll take it out of my money and pay the guys for their time". Again - just an experience I can't possibly recommend to others. Go somewhere where your car is truly detailed with love (not speed) and give your money to businesses that truly appreciate you and are upfront, transparent and honest. read more