Late check in on our way from Texas to Alabama. Very accommodating parking lot and rooms were clean…read moreand stocked. Showers were clean, water hot quickly and no obvious stains or uncleanliness in the room/kitchen/bath. Comfy bed with plenty of pillows. Few issues...there wasn't a cart available so we had to take several trips to the car. We were also told that one of the rooms we had reserved (of 2 rooms) "hadn't been cleaned yet" so we had to "settle" for a smaller (1 bed/1 fold out) room for 2 large body men. Mind you we arrived at 9pm. Not a huge deal but more of a "be aware". Not sure if staff is lower on Sunday check ins and if carts were still in rooms. Either way...an inconvenience and not as "ordered". BUT...we all slept great, the a/c was cold, the breakfast was so good and fresh. Plenty of coffee and absolutely a great morning.

Ok, this one's a mixed bag, folks. I've stayed at this Homewood Suites over a half-dozen times, so…read moreit felt overdue to finally leave a review. To be fair, Jackson, MS wasn't my destination, it's simply a great midpoint for me to rest when I'm road trippin' between Dallas and Atlanta. The Good: The hotel is relatively new and It's conveniently located near the University of Mississippi Medical Center and VA hospital. A few restaurants are within walking distance, which is a plus. It's also pet-friendly, which is fabulous since my fur babies love a good road trip. Also, the staff is really nice (shoutout to Francine!) The not-so-Good: There's an appearance of clean in the rooms, but not really. On my last stay, I was greeted by couch stains, rusty shower, and some leftover "mystery gunk" in the kitchen sink. It's the second time the TV didn't work, and the fourth time my digital key failed. The entire fridge moved around the kitchen whenever I opened it, LOL. Also, the lobby can get quite loud, since it occasionally turns into a hangout spot for large groups. Know before you go that the surrounding area can feel a bit mixed and while I've never felt unsafe, staying aware is a must. Pet owners, take note: The designated dog areas can get very messy since not everyone picks up after their pets and the hotel doesn't seem to maintain these areas well. If want your pup's paws clean, you'll need to find another spot for walks. Bottom line: When the price is right, this a decent option for an overnight stay. Just know there are some "quirks", and plan accordingly. Happy Stays!

The food is always excellent. The decor denotes a relaxed Southern plantation style with elegance…read moreand comfort. Every time husband and I had brunch or dinner, we were well pleased with the food and the service

We decided to book something special for our first time in MS. We stayed in the Cannonball room…read more#11. Pros: 1: Room was huge and located on 1st floor. Bathroom very large also and well appointed. Exceptional lighting. 2. Kitchen access upstairs for ice, free soda, coffee, tea or water, homemade cookies bt elevator or stairs. Honor system for alcohol (we didnt try any). 3. Accommodating pleasant staff. 4. Old historic house and small but pretty grounds you can walk around. The magnolias are ancient and spectacular. Wish we could have seen them in bloom. 5. Can order nicely prepared meals to room or eat in library lounge - breakfast or dinner. Def an old southern feel to the place. Cons: 1. Parking was tight and hard to to manuever but they did have a cart available for rooms that are further away - partially broken. 2. In downtown area, kind of dingy and run down - but somewhat charming w many old craftsman homes around. 3. Could have used some hanging baskets and annuals for more color and charm - would help brighten the mood of the run down area of town - 4. And wish theyd answer the phones. We left messages almost everytime we called (they were good about calling back). This leaves one feeling disconnected from a warm hospitable experience.

I love the Hilton brand, and arrived to this location after having left a Hilton in NYC (Time…read moreSquare). I'm attached to this chain, but let's say that this one in Jackson should lose its Hilton branding. It's a beautiful lobby, very ornate and stately. I was surprised at how nice it was when I walked in. I had high hopes, but it went down hill from the time I checked-in: #1 Key system was down upon check-in (after arranging for pre-check and digital key before I arrived) -- and had to be escorted to my room on the 7th floor for about 24 hours. I never got access to the digital key despite 2 different front desk people telling me that it should be working. #2 I was so happy to see a fridge and microwave in the room, but with that comes pests, and I was assaulted by fruit flies during my 4-night stay. This was the worst part of the stay. Really gross, as they were flying in my eyes, and face, and jumping into my drink cups. They were all In the bathrooms, desk, curtains, nightstands, etc. #3 By day 2, their app-based valet car retrieval service was down, and it didn't come back online until a day before my check-out. What was supposed to be convenient ended up being a delay. Kudos to the valets for hustling as fast as they could during the inconvenience. #4 Arrived at the bar/grill one night because the literature said they close at 10, and by 9:10 -- they were like the Kitchen is closed. Okay. Thought closing hours (ON A FRIDAY) were 10. #5 The literature in the bathroom says that they clean your room every other day. I was there 4 days before anyone serviced my room, and then they didn't leave any towels. I didn't noticed that I had no towels (I returned to my room late in the evening) until I got up to head to the airport the next morning. #6 Forget trying to close the closet door in my room -- it was almost falling off the hinges. The only reason that I don't give this 1-star is because it has the potential to be better. Convenient location. Modern/online amenities like check-in and valet apps. And the lobby space is beautiful and the rooms are nice and spacious. I appreciated the 24-hour valet and being able to get or drop off my car whenever I want. The upkeep needs to be better to ensure that all systems are operating at the level that we expect of a Hilton brand hotel.

Management went above and beyond to assist me with my issues and provide reconciliation for my…read morestay. Thoroughly impressed with their help.

There's not too many nice places to stay in Jackson but I thought they would have done better with…read morea location so close to the hospital and university. The staff I will say are great and try to help with what they can. The first room I checked into was so hot and filthy, I had to request a room change. Not sure why I was given a handy accessible room with a broken faucet, dirty floors and dirty walls. I know it's been hot lately (78F) but the AC units don't seem to keep up in this building at all. The temps in the rooms barely budge lower and sometimes even creep up! Also power seems to be unreliable as it goes out at least once a day! Building looks a little neglected with lots of hallway lightbulbs not working, and just small issues like paint and cracks on doors. At first glance everything will look fine until you start looking more closely. Breakfast is just your usual complimentary fare of eggs and bacon, bagels, yogurt, juice and coffee. You can make yourself some mini waffles with syrup if that's your preference. I did enjoy the coffee very much. Couldn't access the pool as the room cards don't seem to unlock the gate and staff don't really know why. Wifi is also very spotty at this location as I regularly get disconnected for 30-60 minutes at a time. No water is provided so you'll have to get your own. Showers are nice and large with nice smelling soaps. Unfortunately, no moisturizing lotions but Jackson is fairly humid so you might not need. Beds are large and comfortable with those terrible hotel pillows. It's kind of your no frills residential hotels for a decent price.

I spent 11 nights at this hotel while my husband was in the ICU at a nearby hospital. Jessica and…read moreSolomon were kind, courteous and took care of anything I needed to make my stay perfect. They delivered Ritz Carlton service at a Residence Inn location. The hotel itself was nice - rooms could use a refresh. Breakfast was the usual offerings. But what stood out were Solomom and Jessica. These two individuals were top quality, hospitality rockstars! I hope that they are recognized as such by the property owner and Marriot. Great job Jessica and Solomon! Thank you for all you did for me during my stay.

We always do our best to visit here throughout the years since getting married in the heart of…read moreCovid right in this courtyard. The beauty remains the same and we love the cute rooms, personable care and intimate staff number, and the hot breakfasts that are included each morning. Such a relaxing and inviting place, full of history.

Old Capital Inn is a gem of a hotel in Jackson, Mississippi. This boutique hotel has a friendly and…read morecharming southern hospitality staff. It has a beautiful garden and fountain/pond with plenty of sun and shade seating, small bar in lobby and fantastic breakfast buffet. My room was clean and updated and had French doors that opened to overlook the garden area. It has secured parking with electronic gates on both sides of hotel parking lot. It is across the street from civil rights museum(?). I had a fantastic stay. I visited the Jackson Art Museum with Gardens; I went to an architectural artifacts warehouse, I had dinner at Mayflower Cafe with seafood gumbo, salad and grouper fillet, outstanding!

What a great hotel that is located in a perfect location for shopping and dining. Courtyard is well…read moremaintained and offers so many relaxing options such as, the patio for sitting or even going swimming at the pool. There's also a really great lobby where you can watch the big screen tv, or enjoy yourself at the bar area. The best thing about Courtyard was the customer service. Both Tonya and Brittney were phenomenal. They are definitely great representatives of this location.

We stayed here over the 4th of July holiday and overall it was a good experience. Check-in was a…read moresmooth process, although I wish they would have asked if we wanted room cleaning services. Most hotels that do not automatically clean your rooms let you know when you check-in. It wasn't until we returned the next day to our rooms that we realized we needed to request those services. The rooms were clean and a good size. Loved that they had a refrigerator and microwave. I exercised both days I was there and was the only person in there, which was nice. I wish they would turn the machines to face the tv though. Almost all gyms have the machines facing the tv so you can watch it while exercising. The outdoor area and pool were nice. Apparently they have a free continental breakfast, but told us that was not available given the holiday, which was disappointing. The prices were decent. I would definitely return.

After riding 700 miles on a motorcycle when I arrived to the Days Inn suites the staff was very…read morepolite and accommodating. I would highly recommend staying at this hotel because the rooms are clean and the people are nice

Lovely room. Staff was very accommodating. Linens were luscious. Loads of parking. Good location…read morefor resuming our road trip!

No complaints…read more Stayed here for a few days to do some business with JPS. Room was clean, spacious and provided everything I needed. Employees were super friendly and just made you feel at home. Pretty lobby. Spa available in case you want to get your massage on while here. Easy walk to the state buildings if you are into that thing. Would stay again.

I was very pleased with my experience here. This Westin location lived up to my expectations from…read morewhat I expect from this brand. Clean upscale rooms, professional staff, and a great bathroom!

I stayed at the hotel work work for about two months the staff is so friendly. The hotel is very…read moreclean and they have good breakfast. When I travel I always try to stay at a residence Inn because they are always clean and friendly staff. And they are pet friendly which I need because I travel with my dog.

For a hotel that's only 5 years old is disappointing when you look at the landscaping. The grass…read morelooks like it hasn't been cut in months. I've heard from ppl who have stayed there, they find food under the furniture or dog food. Maintenance of the hotel is nonexistenting. We got recommendations for this place by ppl who stayed here 2 years ago. What happened?

This is a very nice hotel. It appears to be pretty new or newly remodeled. My room is a good size…read morewith a very contemporary look to it. Bed is very comfortable, there is a nice desk/work area and also a couch in the room. I like the shower, because there isn't any kind of bath tub. The workout room has two good quality treadmills and 2 good quality ellipticals. There are also some free weights. All the staff have been very professional and friendly.

I guess all SpringHill Suites are not the same. Our last stay at SpringHill was fabulous,…read moreeverything about it. That's why I booked this hotel over many others in the area. Check-in here was smooth. Then we get to our room, and it's carpet instead of hardwood. The glass in the office portion was broken. Bathroom door was heavy and made a horrible noise. Then, when I just want to enjoy a hot shower, this one had a tub instead of just shower, so it had a shower curtain. As I waited for the shower heat up, the tub is filling up because it's not draining properly. Nothing aggravates me more! The countertop is very small compared to the spacious one at the last hotel so, all our toiletry bags wouldn't fit. At the last Springhill, there was no problem. The toilet wasn't flushing properly. This hotel is definitely due for an upgrade. I would not stay here again, This was in room 122. *** On a good note, my son really enjoyed the breakfast. 10/8/26