Our stay on Feb 28 was nothing short of very disappointing. From the outside, and from in the…read morelobby, the place looks nice and inviting. Only upon settling in to our king suite room did we find many inexcusable deficiencies. Since is was late, we opted to tough it out and get to sleep, since we were only there for one night and needed immediate rest before an early departure in the morning. Here are a few of the more notable items: light would not work in the bathroom, outlet was defective in bathroom, floor in bathroom was nasty (we hand mopped it with a towel to show how dirty it was), toilet seat was completely broken in half, paint splatters were on the floor, someone had left stray pills (medicine) on the floor. We rang the bell for the manager at the front desk and waited almost twenty minutes with no one ever coming to the desk. We finally spoke to the breakfast area staff and told them we needed to speak to the manager. She said the manager was on a conference call and did no know when she would be available, but assured us we would get a call. We left the detailed list with our keys and room number and departed. It has been over a month and still no call and no assistance. This is definitely not the Fairfield experience we have been accustomed to, and certainly does not live up to the Fairfield Promise.

This is the place to stay while in Jackson area. Kim was working the front desk and she was so…read morewonderful !! Nothing better than a smiling face and happy person to welcome you . The room was nice and big, and clean. Loved the spacious shower. Breakfast was included and hit the spot. Highly recommend this hotel

I am writing to express my disappointment with my recent stay at the Hilton Garden Inn in Jackson,…read moreMississippi. Unfortunately, this was one of the worst experiences I have had at a Hilton property. To begin on a positive note, the check-in experience was excellent. The staff was welcoming, my digital key worked perfectly, and my room was clean upon arrival. My first day was pleasant, and I was looking forward to the remainder of my stay. However, beginning on the second day, the quality of service declined significantly. When I returned to my room, the beds had not been made, the towels had not been exchanged, and the box of facial tissue had not been replenished, despite only containing one tissue upon my arrival. Additionally, one of the two rolls of toilet tissue had already been used as it was partial to begin with and not replaced. I contacted the front desk, and the attendant informed me that there was no one available to bring towels or tissue to my room. While this was inconvenient, I understood that staffing challenges can occur. I then asked why my room had not been serviced, and I was told that the hotel performs only a "partial cleaning" on the second day, with a full cleaning scheduled for the third day. Although I was disappointed, I accepted the explanation. Unfortunately, the situation only worsened. On the third day, I again returned to an unserviced room. My beds remained unmade, no fresh towels had been provided, no facial tissue had been replenished, and even the dirty towels had not been removed. Ironically, I could hear housekeeping staff working in the hallway outside my room. From what I could tell, the only service performed during this so-called "partial cleaning" was replacing the bath mat. It was not until my final day that someone was finally able to deliver fresh towels to my room--something I had been requesting for several days. I was also disappointed with the breakfast service. On my first morning, I asked if I could order from the menu. The employee informed me that he was working alone and therefore could not take orders, despite signage indicating that made-to-order breakfast was available. Then, on my final evening, I observed several employees gathered around the bar, which appeared to be fully staffed and busy each night. It was difficult to understand why basic guest services, such as room servicing and breakfast orders, were unavailable due to staffing shortages while multiple employees appeared to be assigned elsewhere. As a longtime Hilton guest, I expect a much higher standard of service. While I understand that staffing shortages and operational challenges occur, they should not come at the expense of basic housekeeping, guest amenities, or advertised services. Unfortunately, this experience has left me extremely dissatisfied, and I do not plan to stay at this property again. I hope Hilton reviews the operations at this location to ensure future guests receive the level of service that is expected from the Hilton brand. Also no one ever responds to the app in the chat and there is no phone in the room for you to call a front desk.

My room amenities were changed because another guest chose to extend their stay, even though MY…read morebooking was confirmed weeks ago. I have epilepsy. I was given a room with a walk in shower. You have NO idea how dangerous it is for me to try to STAND in a shower! I paid for a room with a jetted tub, and got a room with a walk in shower. This is beyond disrespectful and unprofessional.

Not the best holiday inn I've ever stayed in but they have CEILING FANS ! Bonus points !!read more

If I could give zero stars I would. Old, dingy, and filthy. Walked into our room and a bug, at…read moreleast 2.5-3 inches running across the wall. Plastic bag with used syringe by the window. Obviously, room not cleaned well.

The food is always excellent. The decor denotes a relaxed Southern plantation style with elegance…read moreand comfort. Every time husband and I had brunch or dinner, we were well pleased with the food and the service

We decided to book something special for our first time in MS. We stayed in the Cannonball room…read more#11. Pros: 1: Room was huge and located on 1st floor. Bathroom very large also and well appointed. Exceptional lighting. 2. Kitchen access upstairs for ice, free soda, coffee, tea or water, homemade cookies bt elevator or stairs. Honor system for alcohol (we didnt try any). 3. Accommodating pleasant staff. 4. Old historic house and small but pretty grounds you can walk around. The magnolias are ancient and spectacular. Wish we could have seen them in bloom. 5. Can order nicely prepared meals to room or eat in library lounge - breakfast or dinner. Def an old southern feel to the place. Cons: 1. Parking was tight and hard to to manuever but they did have a cart available for rooms that are further away - partially broken. 2. In downtown area, kind of dingy and run down - but somewhat charming w many old craftsman homes around. 3. Could have used some hanging baskets and annuals for more color and charm - would help brighten the mood of the run down area of town - 4. And wish theyd answer the phones. We left messages almost everytime we called (they were good about calling back). This leaves one feeling disconnected from a warm hospitable experience.

We came to stay here after a good experience last year. While the front desk help was great, that…read moreis where the good experience ends. First of all, when we got to the room the television was on and there was McDonald's in the trash as well as a fry on the floor. We thought the room was occupied but the lady at the front desk assured us that it wasn't. Also, the door would not lock and there was no dead bolt so we had to pile chairs by the door just to make ourselves feel more comfortable. We tried to change rooms but all of the king sized rooms were booked. The breakfast was also not great. While it was well stocked, the hot times were cold.

Absolutely disgusting. The parking lot was a mess and we ended up accidentally driving over a…read morebottle of liquor left in a parking spot. The sheets were disgusting and the rooms have bedbugs. We even had to have the front desk lady go take Videos and pictures of the bugs on the mattresses. STAY AWAY.

Passing through Jacksonville, I stayed in this inn in the nearby town of Clinton, conveniently just…read moreoff the highway but still quiet at night. The staff were so friendly and went above and beyond in helping to get some utensils and a knife to enjoy some fresh watermelon that we had. The room was clean but smelled a bit off when we first entered, but it improved with turning on the fan for awhile. We had a decent night's rest and were happy that there is free breakfast.

Should have looked at the reviews before we checked in…read more Room was a smoking room though we asked for nonsmoking. There was even a gross butt can completely loaded with butts outside the door. It was disgustingly dirty, and the door gapped so there wasn't really weather sound proofing from the outside. Pick another hotel... seriously.

Great stay. Rooms were spacious and clean. The location was good for walking, nice restaurants to…read morechoose from nearby. Breakfast was good

Late check in on our way from Texas to Alabama. Very accommodating parking lot and rooms were clean…read moreand stocked. Showers were clean, water hot quickly and no obvious stains or uncleanliness in the room/kitchen/bath. Comfy bed with plenty of pillows. Few issues...there wasn't a cart available so we had to take several trips to the car. We were also told that one of the rooms we had reserved (of 2 rooms) "hadn't been cleaned yet" so we had to "settle" for a smaller (1 bed/1 fold out) room for 2 large body men. Mind you we arrived at 9pm. Not a huge deal but more of a "be aware". Not sure if staff is lower on Sunday check ins and if carts were still in rooms. Either way...an inconvenience and not as "ordered". BUT...we all slept great, the a/c was cold, the breakfast was so good and fresh. Plenty of coffee and absolutely a great morning.

There's not too many nice places to stay in Jackson but I thought they would have done better with…read morea location so close to the hospital and university. The staff I will say are great and try to help with what they can. The first room I checked into was so hot and filthy, I had to request a room change. Not sure why I was given a handy accessible room with a broken faucet, dirty floors and dirty walls. I know it's been hot lately (78F) but the AC units don't seem to keep up in this building at all. The temps in the rooms barely budge lower and sometimes even creep up! Also power seems to be unreliable as it goes out at least once a day! Building looks a little neglected with lots of hallway lightbulbs not working, and just small issues like paint and cracks on doors. At first glance everything will look fine until you start looking more closely. Breakfast is just your usual complimentary fare of eggs and bacon, bagels, yogurt, juice and coffee. You can make yourself some mini waffles with syrup if that's your preference. I did enjoy the coffee very much. Couldn't access the pool as the room cards don't seem to unlock the gate and staff don't really know why. Wifi is also very spotty at this location as I regularly get disconnected for 30-60 minutes at a time. No water is provided so you'll have to get your own. Showers are nice and large with nice smelling soaps. Unfortunately, no moisturizing lotions but Jackson is fairly humid so you might not need. Beds are large and comfortable with those terrible hotel pillows. It's kind of your no frills residential hotels for a decent price.

I spent 11 nights at this hotel while my husband was in the ICU at a nearby hospital. Jessica and…read moreSolomon were kind, courteous and took care of anything I needed to make my stay perfect. They delivered Ritz Carlton service at a Residence Inn location. The hotel itself was nice - rooms could use a refresh. Breakfast was the usual offerings. But what stood out were Solomom and Jessica. These two individuals were top quality, hospitality rockstars! I hope that they are recognized as such by the property owner and Marriot. Great job Jessica and Solomon! Thank you for all you did for me during my stay.

It has been almost 10 years since I last stayed at this hotel and it is still GREAT. The hotel is…read moreclean, well maintained, and the staff (Front Desk, Bar, Restaurant, Valet) are still EXCEPTIONAL!!! Interacted with 5 different ladies at the Front Desk and 3 different guys on the Valet Team; each were DELIGHTFUL and enhanced my guest experience. Enjoyed a drink at the bar with fast and friendly service and my to-go meal (Shrimp Alfredo and a Side Caesar) was DELICIOUS!

I love the Hilton brand, and arrived to this location after having left a Hilton in NYC (Time…read moreSquare). I'm attached to this chain, but let's say that this one in Jackson should lose its Hilton branding. It's a beautiful lobby, very ornate and stately. I was surprised at how nice it was when I walked in. I had high hopes, but it went down hill from the time I checked-in: #1 Key system was down upon check-in (after arranging for pre-check and digital key before I arrived) -- and had to be escorted to my room on the 7th floor for about 24 hours. I never got access to the digital key despite 2 different front desk people telling me that it should be working. #2 I was so happy to see a fridge and microwave in the room, but with that comes pests, and I was assaulted by fruit flies during my 4-night stay. This was the worst part of the stay. Really gross, as they were flying in my eyes, and face, and jumping into my drink cups. They were all In the bathrooms, desk, curtains, nightstands, etc. #3 By day 2, their app-based valet car retrieval service was down, and it didn't come back online until a day before my check-out. What was supposed to be convenient ended up being a delay. Kudos to the valets for hustling as fast as they could during the inconvenience. #4 Arrived at the bar/grill one night because the literature said they close at 10, and by 9:10 -- they were like the Kitchen is closed. Okay. Thought closing hours (ON A FRIDAY) were 10. #5 The literature in the bathroom says that they clean your room every other day. I was there 4 days before anyone serviced my room, and then they didn't leave any towels. I didn't noticed that I had no towels (I returned to my room late in the evening) until I got up to head to the airport the next morning. #6 Forget trying to close the closet door in my room -- it was almost falling off the hinges. The only reason that I don't give this 1-star is because it has the potential to be better. Convenient location. Modern/online amenities like check-in and valet apps. And the lobby space is beautiful and the rooms are nice and spacious. I appreciated the 24-hour valet and being able to get or drop off my car whenever I want. The upkeep needs to be better to ensure that all systems are operating at the level that we expect of a Hilton brand hotel.

Love this place. Stayed here twice recently and it was spotless clean and staff is really helpful…read moreand friendly.