The worse experience ever. I selected them based on references from 10 years ago, everyone gave high regard... folks do not go there now unless you want to deal with defensiveness, argumentative arrogant, in my opinion, insensitivity and incompetence. I was told a method of payment over phone by owner and when I got there I was told something different. Shopping for caskets felt like dealing with a used car sales con artist. Each casket I selected the "counselor" had to go to the back room to check and see if it was in stock. I did two rounds of this (each time price increase of $400) to be told my choice was not in stock. Third round she told me we can't give you the selected casket but we can give you one which is an upgraded version at the selected casket price. There was NO price listed on the upgraded casket she showed me, so I asked her "How do I know it's an upgrade? What's the price difference?"
So I declined any further casket shopping there and bought one from Same Day Caskets(excellent service by Scott).
Next fiasco occurred when I was told my Dad's remains was retrieved from the hospital on the Saturday after I'd met with the "Counselor". Well I get a voice mail message on Sunday morning (I saved it) stating, "there was a mixup with the paperwork and we did not retrieve your Dad, and I'm sorry the Driver made an independent decision to call you".
I was alarmed as I had NO clue what type of mixup occurred. I received a personal phone call from Mortuary on Sunday morning, right after phone message, with "counselor" explaining that she thought I'd called the hospital and told them not to retrieve my Dad. Fact is I had not done this!
Furthermore, why was I being called on a Sunday morning when I was informed that my Dad was already in the care of the mortuary on that Saturday.
Gets worse .... we were told to bring my Dad's Clothing and everything that he would wear in daily life. I asked if that included his dentures. I was told by counselor "yes". When my brother took all clothing including dentures, all clothing was accepted. But the dentures were not used, and my Brother was told that "formers" were used and that my Brother needed to take the dentures back home. Yet another screw up of information....
The worse part of this is what transpired regarding securing the death certificate for my Dad. Mind you my Father passed on 1/12/2021, Centinela hospital confirmed with me that the correct procedure to request certification as to cause of death did not occur until or about 2/4/2021.
The mortuary had the wrong number for making the request for the death certificate processing as I confirmed this when someone named Sean from Mortuary "death certificate department" recounted the number he used and sure enough it was wrong! I immediately faxed this information L. Spalding (who in my opinion has the manners and customer service skills of a farm animal).
The hospital executive secretary of the Chief medical officer explained to me that the mortuary had never appropriately requested the death certificate in a timely manner. The mortuary kept saying the hospital would not take responsibility for the cause of my Dad's death and because of this my Dad's case may turn into a coroner case because hospitals wouldn't accept responsibility for the cause of death.
I texted mortuary to get phone number to file a complaint against the hospital.... my text was misinterpreted and the mortuary became defensive and/or paranoid and thought I wanted to file a complaint against them. So my issue was "elevated" to L. Spalding without clarification as to who I wanted to lodge the complaint against. This L. Spalding was completely defensive and told me that the mortuary knew what it was doing, and without me ever asking her she told me she had a degree in Public Policy from USC and some other type of degree from UCLA. In essence, she knew what she was doing ... BS.
L. Spalding misquoted law stating my Aunt needed a power of attorney before she could contact them and assist me with information; a power of attorney is Not needed for anyone who is deceased. It is only valid during the life of an incapacitated individual. Stop misquoting the law.
Also fix your contract. It says you are open for business hours on Saturdays. So if one is paying a final payment within 72 business hours that should include your Saturday (day of business). If it does not put it in writing, on page one of your contract.
I have 3 degrees
1. University CA - Social Ecology
2. University of Rochester NY - 1985 - Alfred P. Sloan Fellow and Full Scholarship recipient/ Co-Founder of Coalition of Minorities in Public Policy COMPP (this organization has now evolved into The Public Policy Institute Association PPIA)
3. UWLA- School of Law - Juris Doctorate
There is NO justification for the incompetence and arrogance you displayed ... I don't care how many degrees you got. You failed me on so many levels. read more