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Space At Hand

3.0 (2 reviews)
Closed • 1:00 pm - 5:00 PM

Services - Space At Hand

Self storage

Vehicle storage

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U-Haul

U-Haul

(6 reviews)

Obtained a basic trailer rental. Drove in one easy…read moredirection in good weather. Upon return, difficult manager, cleared the return with me while I unhooked, but then for an inordinate amount of time, "stalled" while I waited further inspecting the return (without my presence). Invented bogus damage claim (a couple of scratches on the top). Produced No before pics like a rental car, only their assertion, of the damage. Complete fraudsters, I wouldn't trust this location, for any of their services, especially if there is, "possible liability". Go see the Uhaul, guys in Petersburg, they are awesome, and honest.

We rent the truck at 1:30 p.m. and the manager Sherry Grundstrom handled us, she asked us to return…read morethe truck no later than 6:30 p.m. as the contract stated, and after we paid, the fuel tank capacity showed on the pin-pad, she said: "don't worry about it, it's broken" and lead us outside to the truck. The fuel indicator was at the line of 7/8, and as our usual experience we confirmed that we will return the truck with gas at the same level. We understood that this is a busy season, we wrapped up early and returned the truck at 4:50 p.m.. We refilled the gas to the level between 7/8 and Full. As Sherry inspected the truck, she said that we didn't refill the gas tank to full and that she will charge us $1.58 at each liter. We told her that we didn't take a full tank when we left but she said "I knew but you have to return a full tank of gas, and the truck is messy too." I regret not taking any pictures before we left and after we returned, because I didn't expect such dishonesty. And how could an empty truck be messy? We absolutely didn't drink or eat within the truck and all of our stuff was neatly packaged. Apparently Sherry Grundstorm is famous for her grumpy service on Google. She charged us $8.98 extra, it is not the money that we care about, I want to make sure that no one suffers from her bad attitude again and I hope this is not the way U-Haul makes money in the future.

Space At Hand - selfstorage - Updated May 2026

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