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    Spa Westgate

    1.0 (5 reviews)

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    Skin Secrets - Dr. Andrew Neitzel - MSc MD FRCPC

    Skin Secrets

    4.2(5 reviews)
    7.6 km

    I've been going to this clinic regularly for years. It originally stood out as a budget-friendly…read moreplace for Botox because the per-area pricing made costs predictable. When they switched to per-unit pricing, it was understandable, as inflation is real and businesses need to adjust. However, this change led to a complete loss of price transparency. One visit I would spend $500, the next $700 for the same treatment. Dosing changes are not communicated until checkout. When I raised this concern, I was told simply that to achieve the same look as before, the injector had to add more, leaving clients with no ability to make informed choices. They raised Botox pricing due to rising costs, yet seem to have no issue unexpectedly increasing clients' bills by hundreds of dollars, as if we don't have budgets of our own. Andy in particular is worse with not being upfront about pricing, while the female injectors are much better. I have also had several consultations with Caroline over the years. I was repeatedly shown the same before-and-after photos and only offered the most expensive packages if I wanted "transformative results." Individual pricing was dismissed, and booking required a 50% deposit upfront, with packages costing thousands of dollars. Advice at the clinic has been inconsistent. A few years ago I was told they did not carry retinol because it thinned the skin. Later, new skincare lines were brought in and the same ingredient was promoted as barrier-strengthening, which is actually correct. Caroline uses technical-sounding ingredients such as matrixyl synthe 6 and betaine and cites specific stats from treatments, which can feel convincing. But researching the information shows it is largely drawn from pamphlets, not personalized expertise. Caroline pushed the idea that you cannot get proper results unless you use "medical grade" products. She made it sound exclusive, more regulated than anything available to the public, and framed retail options like Sephora as inferior or ineffective. It was the classic med spa sales pitch. In reality, the term isn't regulated at all, and many retail or Korean products can be just as effective depending on your skin and what's actually in the formulation. Unfortunately, my experience often felt more like a sales pipeline than genuine skincare advice. After using multiple suggested exfoliants, acids, serums, and drying acne products, my skin barrier became damaged. Rather than addressing the root issue, I was repeatedly told to book more facials or buy different products. After a Botox appointment, my brows were completely dropped for months. Andy was abrasive and uncomfortable to discuss the issue with, asking what he was "expected to do." The only explanation given was that it was a possible side effect, with no guidance or support offered other than putting a note on file for next time. The clinic prioritizes the appearance of professionalism over consistent, quality service. Staff turnover is high, requesting a specific injector can be difficult, and appointments are often moved to different injectors without notice. This feels like a typical family-run business prioritizing profits over clients while masking it with a polished image. Accountability is rare, and concerns are often defended rather than addressed. Overall, they prioritize perception over consistent client care. I would highly recommend seeing a female injector if you do end up going here, but I urge anyone considering this clinic to explore all their options first.

    If you are looking for an amazing place to go for your skincare this is it! I have been going to…read moreSkin Secrets for years to get Botox, but have also in the past couple years been getting Hollywood carbon laser facials, and they are great! Everyone is so friendly and professional. Trust me you will be happy with the results!

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    Skin Secrets - Dr. Neitzel and a client in the clinic.

    Dr. Neitzel and a client in the clinic.

    Skin Secrets - Skin Secrets clinic.

    Skin Secrets clinic.

    Skin Secrets - Dr. Neitzel and a client in the clinic.

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    Dr. Neitzel and a client in the clinic.

    Spa Westgate - medicalspa - Updated May 2026

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