Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

not a bad massage but felt weird/slightly sexual vibes & touches at certain points from the…read moremasseuse which I didn't love. nothing really bad happened, but I would not recommend because of this.

The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

Serenity offers a clean, comfortable environment. During the past four years I've experienced good…read moretherapists...Sophia best serves me. She has learned my body and its needs. Regardless where my muscles/tendons are the worst, she finds them and works them well! She recently introduced me to the "hot rocks" which were very effective...very hot, but very effective! Thank you Sophia! I have recommended Serenity to family and friends. I believe they too would support this validation.

I've been going to Mandy for the past 10 years, and I can honestly say she's one of the best in the…read morebusiness. She has an incredible ability to find exactly where the problem is and work it out with precision. Whether it's deep tension, knots, or just general stress, she knows how to release it and leave you feeling completely refreshed. What really sets Mandy apart is her consistency and care. Every session feels personalized, and she genuinely cares about helping you feel better--not just during the massage, but afterward too. If you're dealing with tight muscles, lower back pain, or just need to reset your body, I highly recommend her. She's professional, skilled, and truly passionate about what she does. After 10 years, I wouldn't go to anyone else.

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

My husband and I frequent this spot whenever we want to get foot massages. The place is very clean…read moreand the staff are always very friendly. Easy parking and the prices are decent. Would definitely recommend

3/5 I booked a combo…read moremassage (60 mins foot, 60 foot body) experience. When I arrived the front desk was empty and a very confused woman came out and asked if she could help me. Weird since I booked an appt but whatev. They then took me to the foot massage room which was empty. An older gentleman was to help me for my foot massage. This is where it gets ho-hum. He went to get the pot of water and put my feet in the water (he didn't ask if the temp was okay or anything). He then went back to chit chat for a bit before taking my feet out of water, wrapping them both up and putting them on the ottoman and leaving to dump the water. I then put my airpods in and waited. And waited. 5 mins later he came and started on the massage. The massage honestly was more like a rub. I felt like he was scratching me from time to time. He also didn't speak English and when I asked him to give firm pressure he completely stopped and had to go get someone to translate. However he still didn't give stronger pressure. OMG. I just tried to relax but it wasn't fulfilling. It was also cold in the room. He also didn't touch either of my big toes or massage them out. WEIRD. After this foot rub, he then told me "Ok full body" and didn't say anything else like where I was going or what. At this point I was so confused but I asked for a female for the full body experience. When I went into the room it was COLD and BRIGHT! The woman didn't ask anything about pressure or no no spots or anything. It was so cold in there. She also applied cold lotion - geez. The massage was just okay. Overall my experience was so so - I wish they would have known I was coming, had dimmed the lights, have staff that speak fluent English so we can ask for things to the actual masseuse helping us and that they would use warmed lotion and have the heat on, on cold days. Also a massage is not a RUB down. A 2 hour massage should elicit a nice nap, and feelings of relaxation not uncertainty when you are finished. I tipped 18% and the guy at the counter looked at me weird, as if I left $5. I was turned off completely by this attitude. They assume they are doing a good job maybe? I don't know if I will be back. There is hefty competition in the area and I don't know if its worth it.

I absolutely love the new location! It's right off the freeway, which makes it incredibly easy and…read moreconvenient to get to--especially since I'm driving from 45 minutes away. I've been coming to Jana for over 12 years, and her products and services are still top of the line. Her work is always meticulous and superb. One thing you can consistently count on is her precision and attention to detail in everything she does. From waxing to facials, she delivers outstanding results every time. Highly recommend!

My previous cosmetics specialist moved out of state and I was lucky enough to find Jana's Spa. Very…read morepleasant place, relaxing music. My go to place from now on. I wish had discovered her place much earlier. Highly recommended. Ask for specials.

I don't usually write reviews, but this one's worth it. I booked a hydrating facial with Sophia and…read moreshe did such a great job. The whole appointment felt really calm. She was gentle, paid attention to the details, and made me feel comfortable the entire time. You can tell she takes pride in her work. My skin felt super hydrated afterward, soft and fresh, and it actually looked better too. If you're thinking about getting a facial, I'd recommend booking with Sophia. I'd definitely come back.

I've come here every 2 weeks while I've been pregnant and getting lymphatic drainage massages. The…read morebest thing I've ever done was come here. Everyone has been outstanding. Zero complaints. They have helped me successfully by reducing my numb arm/nerve issues by almost 100 percent. I've tried one male on a chair, and 3 females, mercy, Nancy, and carrie. My husband and I will be forever customers now. We both love massages and he's on board with me about this place.

I've been hear a few times. Great place considering the proximity to my home and very affordable…read more Average massage quality, friendly staff, easy to get an appointment. Sometimes can be a bit noisier than I like. All in all a great value. I'll be back regularly. This another place I would give a half star more than I am able.

My regular massage therapist moved away a while ago and I've been trying different places until I…read morefound Pleasant Day Spa, and now I don't need to keep looking anymore. The prices are very reasonable and the facility and the people are quite nice. I've now had two full body massages with Lulu and she is fantastic. She was very thorough and when she found the knotted up muscles and tension areas she expertly worked them loose with a minimum amount of pain. At the end of my second massage with Lulu, I felt like my muscles had all melted into the table I was so completely relaxed. I didn't want to move and disturb all of my soothed muscles. I highly recommend Pleasant Day Spa ... give it a try!

I had a wonderful experience at Sanctuary and can't recommend it enough…read more I received a massage from one of Kristin's students, and I was genuinely impressed by the level of care and skill. The pressure was just right, and she intuitively found areas of tension I didn't even realize I was holding. I felt a noticeable difference not only immediately after, but in the days that followed. It's clear that Kristin has created a space where therapists are thoughtfully trained and supported; there's a high level of professionalism and presence that really comes through. The space itself is peaceful and calming. I'll admit I was briefly confused when I arrived since it's located on the second floor, but once inside, everything felt welcoming, organized, and serene. They were ready for me right on time, and the whole experience felt smooth and intentional from start to finish. If you're looking for a place where you'll be genuinely cared for and in good hands, Sanctuary is absolutely worth a visit.

It had been a few months since my last massage and booked a 90 minute with The Sanctuary. Cassandra…read moredid a great job and was very knowledgeable about the body- which I appreciated. My body felt relaxed afterward and I'm looking forward to the next one in about a month from now's Thank you to The Sanctuary!