Deceitful business practices and poor customer service. Unfortunately, after coming to this establishment on and off for approximately six years, I will not be returning. I initially started coming here because it is close to my home, usually for a brow wax and pedicure. I eventually stopped getting pedicures here because my gel polish consistently began chipping after about a week. However, I was short on time and decided to make an exception. When asked which pedicure I wanted, I specifically requested the Classic Pedicure, advertised in the service book provided to me at $25. I added callus removal, advertised at $11, and requested gel polish. I understand that gel polish is an additional charge and fully expected to pay an upcharge. What I did NOT expect was for a $36 pedicure before the gel upcharge to somehow become $67. When I questioned the total, I specifically asked the older woman at the counter which pedicure service I had been charged for and how much the gel polish upcharge was. Rather than simply itemizing the charges, she responded with clear irritation and told me that a gel pedicure is $40. That explanation still does not account for the total. If the gel pedicure is $40 and callus removal is $11, that equals $51. Even after adding their 2.5% card fee, the total should be approximately $52.28, not $67. I wasn't asking for a discount or refusing to pay. I simply wanted to understand what I was being charged for. A customer should be able to ask for an itemized explanation of a bill without being met with irritation, especially when the final price differs substantially from the advertised services. If there was another $14-$15 charge, no one explained what it was. Businesses should clearly communicate their prices and additional charges before performing a service, and customers should not have to do detective work afterward to figure out why their bill is significantly higher than expected. After six years of patronizing this business, this experience was enough for me to take my business elsewhere. read more

Very clean nail shop. I visited on a Friday afternoon about 345pm to get a pedicure and manicure for my engagement photoshoot the next day. I enjoyed my pedicure. I got a French pedicure with gel polish. It turned out exactly how I wanted. I was offered a bottle of water. When it was time for my nails, the lady that did my pedicure sat me down to begin. Shortly after buffing my nails, she explained she needed to take another customer who I assumed to be her regular/appointment customer. While I didn't appreciate being booted to the side, I waited patiently for several minutes before asking someone else who was going to be doing my nails because I had another appointment elsewhere for my lashes and brows. I explained to the next lady what I wanted (French manicure like my toes but with a cateye base) she confirmed she could do it. I also let her know I needed to be out of here by 6. I appreciated her diligence with getting me out by 610pm but my nails weren't exactly how I pictured or what I showed in the picture as an example. I did not have time to get them corrected as I had other appointments for my engagement photoshoot the next day. The nails were pretty and the people were nice but when you pay $150 for services, you hope for them to be exactly how you want. I would try this place again but maybe with a simpler design concept (even though I think some people are capable of detailed designs because I noticed the lady's nails next to mine looked very good) read more

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I haven't been to Spa #1 nails in years and I'm so glad I decided to go back. Having OPI nail polish colors and options is hard to find in the area. The spa was clean, service was quick and great, and it was so easy to make an appointment online. My nail tech, McKayla (I think was her name), was so great and nice. I selected any tech when I made the appointment and was so happy I got her! Pricing was comparable to other salons in the area. I will say, my nail tech was more particular, took her time and didn't rush. I appreciate this because I can tell my nails are lastly longer. Can't wait to keep going back here and become a regular again! read more

Spa #1 Nails - Gel manicure - Nail Salons Near Me - Owings Mills, Maryland

I've been coming to Spa #1 Nails for over 8 years. I've experienced nothing but kindness and respect from the staff. Gina is the owner and sits in the front by the door. Lynn, Tracey, Sky and Gina are my favorites based on their personalities my experience with them. They are all wonderful. read more

I see Linh each time for a Pedi/Mani. I get powder for my fingernails and she is the best. Everyone there is friendly and makes you feel at home. She's the best. The owner Gina, always greats you by name. What a great place, I would highly recommend it. read more

Salon is GREAT as long as you don't go to Lien. I don't think you can actually do nails if you have to use acetone to clean up my finger every time you paint it.... Hence all the polish on my skin. The manager was nice enough to fix it up for me read more

Spa #1 Nails - Gel manicure - Nail Salons Near Me - Owings Mills, Maryland

I always have a great experience here for pedicures. The salon is clean, staff is friendly, and pedicure are perfect every time.

I visited several local salons and this one is the best. I have never had anything less than the best of care and attention. This will always be where I go for treatment. read more

Everyone was very nice the place was very clean and inviting. I asked for square nails and they look terrible and rushed. They look so thick and bubble like. She asked me so many times about me wanting to get my eye brows done i kept saying no Thankyou. Then she ask did I want to get me brows tattooed again i said no and she kept asking why not. I never and for that service and I stated no multiple of times. My nails look so bad read more

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I chose this spot on a whim. They accommodated me as a walk in on Saturday morning. I did my own gel x nails and Wi (not sure how to spell his name) painted my nails. I different gurl did my pedicure to match. The spa was clean and the employees were friendly. I will come back. read more

Spa #1 Nails - Mani Pedi - Nail Salons Near Me - Owings Mills, Maryland

Jen did an amazing job with SNS nails and then shower she a design she replicated! I never get tips or acrylic just once in great while gel. I try to keep to less chemicals and 10-free polishes. So the SNS dip was a better option. It didn't a smell bad in salon and nice air flow. Of course wearing a mask helps. She truly was a sweetheart and did an excellent job and paid attention to what my allergens were which I really appreciated. read more

Spa #1 Nails - SNS Nails, tips with a gel design. - Nail Salons Near Me - Owings Mills, Maryland

I reside in Chicago but was visiting family and needed to get my nails done. I read some reviews and wasn't entirely convinced but decided to try Spa #1 Nails. I would have given 5/5 stars but there is definitely some areas for improvement. First thing is that my nails could've been smoothed out more, from the side some of the nails looked bumpy. I was happy with the finish look but noticed this detail after I left. Overall though I was very impressed and they did a solid job, so I recommended my friend to go. The following day I went with my friend and everything went the same except for the wait time. My friend had called previously (earlier in the day) and set up an appointment. We both got to the place and waited for over 25 mins to be seated and start... the lady at the front desk said this normally doesn't happen but still it was my friends first time going and they didn't honor her appointment time. They made up for it though by doing her full set very quickly and it did look good! Besides these 2 minor details though, I'd still recommend to go get your nails done here. I know I'll be back but that's why they get a 4/5 stars for me. read more

Spa #1 Nails - Nail Salons Near Me - Owings Mills, Maryland

First off, the girl at the front desk told me a 30min wait.. wasn't shown to the back until 80 mins later. Got a pedicure and a gel manicure. Tried to get the paraffin pedicure but the lady told me to get the 30 minute one instead. I felt like it was rushed. My fault for listening. During my manicure, she cut some of my nails shorter than the others, then cut my skin twice while cleaning my cuticles & had to do the whole alcohol sterilization process which burned like crazy. My nails came out nice but the process wasn't worth it. read more

Spa #1 Nails - Polish - Nail Salons Near Me - Owings Mills, Maryland

I am most impressed with the cleanliness of Spa #1. The pedicure tubs are covered, all the tools used are in sealed bags. The staff is very knowledgeable and friendly. read more

Horrible place! I wasn't allowed to make appointments because I rescheduled appointments prior. Sorry , but work comes first! I have been going here for years! All they care about is $$$$ and very poor customer service. The nail techs are mediocre at best! I liked my technician she is very sweet so that's why I kept going! They use cheap products and charge high prices! I will not be returning! I don't recommend going read more

This nail salon is in close proximity to my home and I have gone several times off and on PRIMARILY because I can not receive consistently competent service. I returned today just because it was close and took walk-ins. I spent $100+. Needless to say, I will not return. After speaking with the owner she appears much more concerned with how much she can profit from her nail techs and not about building relationships with consistent customer service at her salon. It's pretty much hit or miss. They're a friendly bunch but I want CONSISTENTLY GOOD SERVICE. No hit or miss for me. Today was a MISS! I guess I'll drive further for Thao's Nails & Spa in Marriottsville; a place I found when I first left Spa #1. Thao offers ALL organic materials.no formaldehyde or toluene in her products and her services...regardless of the actual operator, is consistently good. read more

The ladies at the salon are amazing! Love them all! They do an amazing job every time. Such amazing selections for colors and designs. Gina and all her techs are super talented. read more

Spa #1 Nails - White dipped nails with butterflies - Nail Salons Near Me - Owings Mills, Maryland

Linh does an excellent job on my nails. I enjoy my time there. All of the ladies are very nice. It is easy to get an appointment The facility is clean. Bring cash and they give you a discount!!! read more

This place is very clean , the people are very nice and they are great! I believe the lady who did my nails name was Gina (sorry if I'm wrong). I watched her do my nails plus someone getting a pedicure plus another lady who was getting a manicure. Every time she helped one person she'd run to the sink and immediately wash her hands before helping someone else! In times like this cleanliness is EVERYTHING and I felt well taken care of read more

Spa #1 Nails - Acrylic on natural nails - Nail Salons Near Me - Owings Mills, Maryland

I've been a regular here for the past 3 years now and I love the service! The owner Gina is very thorough and during COVID she ensures the salon is clean and each nail technician cleans between each customer as well. There is also plexiglass between you and the technician for extra safety precaution. Jen does an amazing job she is so nice and does really good work. There are a lot of variety of gel and dip powder polishes so you won't get bored. read more

Spa #1 Nails - Regular manicure - Nail Salons Near Me - Owings Mills, Maryland

Walked-in for powder polish removal and a regular manicure. They took me right away and had me wash my hands, which I noticed they had every customer doing as soon as they came in. The salon was over all very clean and organized. I even saw them sanitizing the hand washing station during my short appointment. The tech I had was really patient and took her time getting my polish off. She even put a nail hardening polish on before the color since the removal process is pretty ruff on the nails. Overall great experience. Will definitely be going back. read more

I have been going to Spa #1 Nails for several years and have always been very satisfied. Everyone is very friendly and they take pride in doing a good job for you. I highly recommend them. The owner is friendly and maintains good relations with customers and presents a very nice, attractive, and clean environment. I highly recommend. read more

Love this place! This has been my go to for a long time. They do a great job with birth manicures and pedicures that last. The owner and staff are all very friendly and professional. The atmosphere is very clean and quiet. Great clientele that are friendly as well. They have a great selection of colors for all types of manicures and pedis. The front desk staff is very friendly and helpful. Wait time is between 0-30 mins. If they are very busy they will ask you to come back. One thing I would suggest is to higher more staff and to make some decorative updates to compete with the new shops coming into town. They do give a discount if you are paying with cash which is nice and makes a difference. Also if your nails chip they always tell you to come back and let them fix it. Which they do with pleasure. The Spa 1 team is still my fav! read more

I live in Washington state, but every time I visit my parents in Baltimore County, I visit Spa #1 Nails in Owings Mills. They're always packed, and do a great job for both standard manicures and pedicures. I messed up my middle nail on my right hand after I left the salon in the pic, but they always paint to the edges of my nails, and wrap around the top, both of which are vital to a long-lasting manicure. They're also punctual for appointments, and do a great job quickly. read more

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This place at first years ago I liked not now! Some male did my acrylic fill ins very sloppy...when asked how I liked it I never complain but I thought it looked thicker than usual... he yelled it is the color you picked! When the Receptionist gave me back change because I paid in cash I was told I didn't pay enough before tip to get a discount for cash so she just took the two dollars right out of my hand in front of the owner and he was yelling about how she's done this before... not the way to treat people... $26.00 plus $5.00 tip really... read more

Spa #1 Nails - The nails he said looked perfect, I picked a thick color - Nail Salons Near Me - Owings Mills, Maryland

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Gina is THE BEST!!! I came from out of town and broke my nail, She was able to fix my nail and I have dip with glitter. She was very accommodating!!! read more

No reservations on Sunday. I waited for 10 mins. My nail technician was efficient and friendly. Clean tools and new massage chairs. read more

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I've noticed with the price increases less materials are used. In the past the would drop a blue pill in the water when getting a pedicure. Recently, in 2023 the blue pill is not dropped in the water. I believe the pill was used to help sanitize to protect that technician and the customer. Also, when you get a manicure there's no cuticle softener or solution added for soaking of the nails. In addition, there's an additional service charge of $2.95. as the service charge for? I thought the cost of the manicure and pedicure already included the cost of supplies and materials. read more

I've been going to this nail salon for about 3 months now and Kim always does a great job. My gel manicures never chip or peel.

I've been coming to this salon for years. I go to my regular nail techs however the past few times they have been booked. There's a new woman now working in the salon who is hungry and agitated whenever she's doing or about to do my nails. My mother also isn't a fan of her work. I never said anything the first time because I wouldn't want to be the cause for someone losing their job but when it continuously happens that's an issue. I decided just not to return. read more

Absolutely loved it here! I was in desperate need of a pedicure on Saturday. I was unfortunately late for my appointment but I only had to wait about 10 minutes or so before I was seated. I got the paraffin pedicure which left my feet extremely soft. The person who did my pedicure is Mya (I think that's how it's spelled). She did an amazing job. She made sure I was comfortable and relaxed. Can't wait to come back! read more

This place is beyond amazing. I have been coming here since 2009 and I knew the old business owners and the new ones. Mindi is my favorite. I moved 10 hrs away so when I'm back in town I always come here. I bring my kids here to get their nails done too. This is always my go to spot. Every one is great. Some of the nail techs have been here since I started coming here. I just absolutely love this place. Mindi is so sweet and kind. I love her work. She is always taking her time and pays attention to detail. When I come back up I'm treating myself instead of my kids read more

The place is clean and the people are friendly. My issue is, I get the deluxe pedicure for the extra massage but all they do is put lotion on a little longer. I always ask the technician is they can massage or do it harder and they never do. I would rather you not offer the service or list it as a long lotion application versus a longer massage and I have tried several technicians. My nails always look nice but when I'm looking for a deluxe pedicure I will take the time to drive read more

Lack of attention to details. I could have painted my own nails better (and that's saying something--I'm not good ). I would NEVER come back here read more

Waited 3 1/2 hours for a simple pedicure albeit on a Saturday, but still that's ridiculous!!!! It came out okay but the worker looked really tired and I'm actually starting to question whether any of these "places" really like or respect the people that patronize their business. Some of them are outwardly racist and discriminatory while others have more of a subtle undertone and sneer at the clients that they have to service..... This one was more of a sneer and of course talking in their language and occasionally looking up at the client while speaking in their language and laughing. Oh well, the search continues, may have to start doing my own toes because I refuse to give my money to a place that doesn't respect me. read more

I don't know why I never came here sooo long ago , Gina is an amazing nail technician that leaves my nails amazing , she does the perfect ombré and shape to your nails , I won't go anywhere else but here , the nail salon atmosphere is very welcoming and peaceful, the staff at the salon are very outgoing to the point that makes you want to come back read more

Spa #1 Nails - Ombré ,coffin shape , sns, gel - Nail Salons Near Me - Owings Mills, Maryland

This was my first time at this Salon it was very Clean and Organized. The nail tech Jen gave Excellent Customer Service, As well as taking her time doing my paraffin pedicure and manicure. They definitely have my business read more

I had such a great experience tonight! We got there 30 min. before closing so I was worried that they would rush us out. NOT only did they NOT RUSH US. ..they were friendly, social, hospitable,thorough. ..plus ALL OF THAT. To top it off Sean ran out into the parking lot. ..AFTER CLOSING. ..to bring me the sunglasses that I left. I'll definitely be back! Thanks Sean and Lynn! read more

Based on other reviews and my recent experience, I would venture to say that this nail shop is a hit or miss type of place. There was a constant flow of customers male and female all backgrounds for all kinds of services. I had about a 10 min wait which is not bad. I really wanted to try the mood/color changing polish that I had seen at a nail salon in Towson but this place did not appear to have that. They have a decent range of colors. The place was bright and clean. Spacious as well. As for what I got done, it was average. Nail designs on my feet were far from symmetrical (I have a bit of OCD so it looks so off to me) but its pretty. I got acrylic with gel overlay on my fingernails - turned out OK. What I don't like about gel is the air pockets which I got :-/ 2 nails not painted to the bed which also annoys me. Overall the polish work is neat. I may try the place again. But *shrugs* read more

Spa #1 Nails - Acrylic with gel overlay - Nail Salons Near Me - Owings Mills, Maryland

I tried giving this place a try again a year later for having the same issue since it is close to my house but once again I won't be returning. The gel polish I got a week ago was initially painted slightly over the cuticle which means that when the nail grows out with the polish, the polish will be slightly lifted. It's only been a week and because of the polish being lifted, it snags on my hair and gives an ugly and uneven looking nail polish appearance. Not only that, but one of the nail polish colors chipped on the side before a week even passed by. I have another nail salon 20 minutes from my house I would rather go to because their application is never covering my cuticle and my nails always last a whole 2 weeks before it slightly begins to snag on my hair, so I guess I'll have to keep driving out there since I've always had a bad experience here. read more