Although I ended up not purchasing a hearing aid and will be exploring other options with my ENT doctor, I do want to compliment the staff here for their professionalism and courtesy. The hearing exam was a complete audiology exam. Dennis Rogan also took the time to coach my husband on how to communicate with me more effectively so I'm not always having to ask him to repeat himself. If you are someone who is looking to purchase a hearing aid, I'd recommend coming here first. There are no high pressure sales tactics and a no obligation trial period. They truly care and put their customers first. read more

Overly solicitous and patronizing. Not impressed with knowledge and care offered by hearing aid seller. Did not fit my aids properly nor did he sell me what I asked for. Pay for after care? That's not care! Going to look elsewhere for service . read more

I took my 96 year old aunt here. It was a great experience. It starts at the front desk with a friendly welcome to going through with the hearing exam, etc. My aunt felt sooo comfortable as well as myself, and they did a thorough job of going through explaining everything. read more

When we went into the Waterloo office, we gave them our insurance information. We have Medicare Part A&B w/ Tri-Care for Life as our secondary insurance. We were informed neither would cover the cost. I also was disappointed & shocked how the hearing test was performed. I was taken into a room that had a booth with glass half way down, exposing the lower part of my body & legs. When Dennis started the testing I could hear his receptionist talking to people out in the front. He had to get up & ask that they be quiet! This was not how a proper hearing test is performed! It should be in a sound proof room or booth! My husband & I watched some YouTube videos of an expert audiologist explaining the best practices for performing a hearing test. This was not how the facility in Waterloo is set up. You may want to review how your staff is performing the testing and invest in proper equipment & training! Very dissatisfied! BTW we went to Costco and had testing done. It was far more professional. They have a sound proof room, they inserted ear plug devices in my ears that transmitted the sounds & the results were fed into a computer, not hand written. In fact they told me my hearing wasn't bad enough yet to warrant hearing aids at this time but to come back yearly & get tested for free! Also the hearing aids are about $3,000 less! My opinion is your products are over priced & the testing is sub- standard. read more

BEWARE! Scam artists! From a former employee these people are car dealers. They get people's attention by posting ads in the paper or sending out flyers that claim they need so many people to try free hearing aids or hearing aids starting as low as $500. They absolutely will not give you free hearing aids or sell you any for that price. They are just trying to get you in the door. They will test your ears for free, but you are not allowed a copy of the test. Then they will try to sell you hearing aids at the highest price possible because they make 10% commission on however much you purchase, so of course the more you spend, the more they benefit. I've witnessed them sell the exact same hearing aids to two separate individuals for $1,500 difference because one of them complained they were on a budget. Also, they have a lot of restrictions with the insurance companies, therefore they might not cover or cover as much as they would if you go somewhere else. I'm ONLY writing this because I felt horrible working for this company who claims to be helping people, when all the really care about is how much money is going in their pocket. Otherwise the same hearing aids would be the same price for everyone!! If you do decide to go here, please please please talk to your insurance company first and haggle haggle haggle, otherwise you are going to pay way more then you should. read more