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    ApexNetwork Physical Therapy

    3.7 (7 reviews)
    Closed 7:00 am - 6:00 pm

    Services - ApexNetwork Physical Therapy

    Physical therapy

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    2 years ago

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    2 years ago

    Great care with good Physical therapists! Would recommend especially as a service member with their very flexible scheduling week to week!

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    3 years ago

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    8 years ago

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    The Rehabilitation Institute of Southern Illinois - The Rehabilitation Institute of Southern Illinois.

    The Rehabilitation Institute of Southern Illinois

    1.7(3 reviews)
    3.9 mi

    My wife Tiffany was a patient at The Rehabilitation Institute of Southern Illinois for 10 days in…read more2026. Unfortunately, her stay was marked by disappointment and several eye-opening incidents. Upon admission, I was concerned that no transportation was provided, forcing me to transport my non-mobile wife myself from the hospital to The Rehabilitation Institute of Southern Illinois. We then experienced a significant delay in receiving assistance upon arrival at the facility, and I ultimately had to move my wife to her room myself to prevent exposure to freezing temperatures. The initial room assignment was also problematic, as a visibly and verbally upset individual appeared outside our room, disputing the placement of a bed. The head nurse intervened and resolved the issue. I was also alarmed to discover that it took 7 minutes and 22 seconds to receive assistance after pressing the call light. I immediately expressed my concerns to the nurse and negotiated an agreement to place a seizure rescue inhaler next to my wife's bed as a precautionary measure. I emphasized to the head nurse that patients with epilepsy are unlikely to self-administer medication during the initial phases of a seizure. The staff seemed uninformed about treating patients with epilepsy, citing a targeted response time of 5 minutes after a patient presses their call light. However, this is inadequate, as a seizure typically lasts between 30 seconds and 2 minutes, and a seizure lasting 5 minutes is considered a medical emergency. I was so concerned that I sent a letter to the CEO, highlighting the need for improved protocols, including the installation of video cameras in patient rooms to enable visual checks. I also suggested that the current response time is inadequate and potentially life-threatening. Unfortunately, I did not receive a response. Furthermore, the nurses' aids we encountered during Tiffany's stay were unprofessional and inexperienced. For example, when my wife requested to be moved to her chair to eat the morning meal, she was told 'no' in a flat and direct manner, and the aid promptly left the room, shutting the door forcably behind her. This behavior frightened my wife, who sent me the following desperate text: Please hurry please please! I cannot believe how I was just treated! I'm afraid PLEASE hurry Babe! When I arrived at the facility, the head nurse informed me that my wife was lying, as the aid denied the incident. The matter was essentially dismissed, with the only consequence being that the aid would not visit my wife's room again during her stay. In conclusion, while the facility is relatively new and in good condition, the staff seems divided, resulting in poor service. For instance, the facility did not have access to the seizure medications my wife was taking, forcing me to bring in the missing medications, which was a nightmare to get approved. True leadership is needed to address these issues, and if not addressed promptly, I fear that we may be reading about a tragedy instead of a remarkable recovery story.

    if i could rate 0 i would have. employees are mean to patients and not attentive whatsoever!! do…read morenot listen to patient or patient advocate. Medical condition was worse when left there than we left hospital to go there. Everything is a mess. Ask staff why are you doing this or changing that and sane response "doctors orders" yet I never met or seen a doctor even when requested to speak to the doctor. Avoid this place at all cost. Agree 100% with other review by Jim. Exact same experience. Despicable. If you dont care about people, FIND ANOTHER JOB!!!!!!

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    ApexNetwork Physical Therapy - occupationaltherapy - Updated July 2026

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