I've been coming here for more than 6months. I've doubted this place twice since coming here. First is about the quality of care and the personal judgements some of a couple of therapists have upon their patients.
You know there is a statement that I've heard once that therapist, a doctors, or professionals shall not discuss patients to other colleagues unless it is about their immediate care. Well hope you don't over hear about other patients who are not there being talked about.
Everything here seems to be routine and sometimes unsure of who will be treating you. I mean there is nothing wrong with routine but when you have someone else treating you unexpectedly, they like to change up or add new things or not pay much attention cause they are dealing with their own patients. I've seen some of the frustrations with some patients. The therapist are pretty young. But somewhat knowledgeable. At times I think they bring in too many patients at a time but seem Manage the chaos. Oh they love to watch their TV. Game shows and talk shows. I guess nothing wrong with that. Just hope they don't get side tract while they are treating you.
They are very determined in getting you in there to be seen. When coming near the end where your insurance is not going to pay. It's more like oh-oh I'm not sure if I want to see you any more or you need more paperwork or evaluations for your insurance company as it seems more about payment, then treatment. So ummm let us get back to you. Wait and wait for some answers while your trying to find out some answers yourself. Had to question is it even worth going back? Their billing department is willing to take a loss and the therapist seems to be like oh well and be left without Home care treatment plan.
As a therapist, it should be okay to tell your patients they no longer think its necessary to continue therapy because the billing department says we don't want to take that risk of payment, the. say it's up to the patient if you want to continue, but have to pay out of pocket. Not every one has the funds to do that. But I hate that it made it seem like it was all about money.
In the end I feel like I've been had with this company. I would rather have discovered one where they offer more one-one therapy and just work with that one. And have a more developed plan and meeting goals. Don't get me wrong I have came a long way and still have a lot of obstacles and therapy to continue you.
I guess this is a quality of a chain physical therapy company.
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