I began going to Southwest Plastic Surgery periodically for six years for injectables. The nurse that would provide the services for me is Ysette. She was always very professional and knowledgeable of the services provided as I was a newcomer to the world of injectables. After 5 years of being a patient there, I was preparing for my wedding (6 months out) and I decided to schedule a procedure that would consist of a series of 6 consecutive appointments and would cost around $1,800.00. I committed to it and paid the money up front. I attended one appointment, but unfortunately, for the second appointment, I was moved to another location without notification from the staff and missed the appointment. I travel 50 miles for these appointments and take PTO or vacation time from my job to be able to make these appointments every week. Needless to say, I was less than pleased. After that, I requested to cancel the remaining five scheduled appointments and requested a refund of my money with exception of the cost for the first appointment which I had attended. I was told that a refund would be credited to my credit card of approximately $1,500.00 and it would take a couple of weeks to process. Upon waiting several weeks for my refund, I began calling the office several times per to follow up. I was told twice by staff members that the refund would be by check and that the "check was in the mail" (Erik and Crystal). This all occurred in May of last year (2022) and to date, I have yet to receive a refund. Sadly, the office manager never returned my calls. Having been an office manager myself for law offices and superintendent of schools offices, I was very displeased at the lack of professionalism here. This facility makes millions of dollars per year doing much more invasive procedures such as breast implants, butt implants, full face lifts, mommy make-overs, etc. Why is is so important to them to keep my little $1,500? Its chump change to them, but to me it's a big cost. Apparently, the office manager did agree to give me a credit there but the point was that I could no longer make the trips to El Paso for any service. A credit to my patient account does me no good. read more
