If you value your health, don't go here. I signed up with Yelp specifically to write this review. That should tell you something. My first appt. was in the Evergreen Pk location with a male doctor (name escapes me). He seemed disinterested and was just on the edge of rude. He did a perfunctory exam and a very brief history, and ordered a blood test as I was a new patient. I got the results of the blood test and despite a damning history of diabetes in my famiiy, he did not order a fasting blood sugar test. I phoned the office and the test was redone. Ok, I thought, everyone can make a mistake and maybe he was just having an off day.
A bit later, I went to see Dr. Dinka. The front office staff seemed disinterested and rude, but Dr. Dinka was fine. Perfunctory, but fine. She prescribed my BP meds and I went along my merry way. Flash forward to when the last refill of my script was gone and I called the office to ask them to refill the script. They told me I needed to make an appt with the doc as it had been too long a time since my last visit. This was fair as any good doctor will want a patient to come in for a check at least once a year, and it had been way too long. So, I made an appt, and asked them to give me a "bridge" script, 15 pills or so just to get me through til the day of the appt. Staff then refused to issue a "bridge" script.
I went a few days without the meds and my blood pressure was sky high. I called the office again, and again they refused to fill the script. I should have gone to a local clinic and got a "bridge" refill, but working 2 jobs and a 65 hour week, I didn't have a lot of free time and was wary of having the time to sit in a clinic, maybe for a few hours, waiting to see a doc. So, I called the office again and politely and calmly explained the situation (Momma always said you get more flies with honey than vinegar). Staff again refused to issue a "bridge" script.
By the day of my appt,, but BP was at stroke level. The PA took my pressure, but with an average size cuff, when I need a large adult cuff. This can skew results. I hadn't been to see a doc in over a year, yet Dr. Dinka did NOT DO AN EXAM. No listening to my heart or lungs, no questions about my overall health, nothing. After seeing the BP result noted by the PA, she finally did ask me to get on the table and put a large adult cuff on my arm. She then PRETENDED to take my BP! She gave about 5 pumps of the cuff (it wasn't even half inflated) and said "Oh, your pressure is very high." Maybe docs can tell something with only a near half inflated cuff, but this seems questionable at best. If so, maybe she should have said something along the lines of "I can tell, even without fully taking the pressure, that your pressure is high." She asked if I had been taking my meds and I said no, that I had been off meds for about 10 - 15 days. She asked why I didn't call the office to get a "bridge" refill. I said that I had, twice in fact, but had been refused by the staff. She simply shrugged her shoulders and wrote the script.
I decided to change docs and called the office a few weeks later to find out how to order my records. I had only been to the group three times, and only for med refills and a coupla blood tests, so I didn't have many records. I was told that I would need to fax in a request and to wait a few weeks and someone would call me. I would then need to physically come into the office to get the records. A few weeks passed and I called the office who told me that they "were working on it" and to wait for them to call me. A few more weeks passed, and I called again and was put on hold for a bit. A staffer came on the line and said that the records had been sent to my new doctor. I see my new doctor next week and I'll be pleasantly surprised if the records are there. If I have time beforehand, I'll call over there and verify. If not, it will be back to trying to get something out of the disinterested and rude staff.
I work in the healthcare field and understand that docs and their staff are stressed to the hilt - with new regs, demanding patients, and higher than ever expectations that only a God could meet. So, I'm understanding and can forgive the fixable or non-essential (like rude office staff and docs who make a mistake ordering a blood test). But I could have very easily had a stroke in this instance. This office is BAD - steer clear! read more
