We sure did think it was cute watching the raccoon on our Ring cameras, although the four skunks…read morenot so much after one sprayed our dog. Unfortunately the pleasure bit the dust once one raccoon turned into five. The final straw was when one of the little dumpster panda's scaled a drain pipe and ripped into my attic for warmth. Critter Control has been trapping them for about a week now. It's so bad at my place that they've had to put in another trap and they are pulling critters out of the yard two at a time. Prior to starting the trapping they did a complete inspection of my property and noted where they needed to address access points. They also created a list of suggested repairs which they could perform once the trapping was completed to help minimize future intrusions. Needless to say attic access is number one on the list. They have been super communicative throughout, and are very professional. Pricing is reasonable, and I just can't say enough how much I appreciate these guys and the job they are doing.

I found this company to be amazing. I had a dead possum at my front door, with guests arriving…read more They were here in 10 minutes removed the possum. They are always helpful and responsive. I highly recommend

We had bats in our attic. I called on a Friday and they were out the next week. They explained…read morewhere the bats were getting into the attic and what the process would be for removal and remediation. They responded promptly to any question/concerns. I highly recommend them!

Totally screwed us...never removed animals...charged us 400$ for a crawl space door that still has…read morenever happened and it's been over a year!!!... finally just cut our losses and let it go

Was having problems with Armidillos around my shed, they were digging big holes. So I called this…read morecompany up and he came out and seen were they were digging. He suggested on putting down 2 traps and he got them all set up. Well I get up this morning and looked and we had caught 2 of the biggest Armidillos I've seen. He came by picked them up and said he was going to turn them loose in the national forest up the road from us. I'd highly recommend this company for all your problem pest!!!!

Great service! He knew what he was doing and caught the damn squirrels who invaded our attic.read more

excellent! Brock was super friendly! Their company does what needs to be done! Friendly staff and…read morewillingness to come when you new them to plus a scheduled four time a year!

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets…read moreto benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had. I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months. Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75. When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use. I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services. The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled. This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it. Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company. Please save yourself the stress and choose another pest-control company. I genuinely wish I had.