Took my truck in for several things over the past few months. They found a weird sound that happened to be a TPS in a tire left over from discount tire installing new tires. Also, they helped diagnose my truck idling issue after trying myself for a year. read more

We walked in, told them exactly what we had to spend, first showed us a disgustingly gross car that stunk and was full of dog hair!! The exterior was gross and ugly also!! Told them over and over and over there was no wiggle room in our price. Tristan bs'd and bs'd us over and over making empty promises, even sends us next door to their other office because they could make it happen..... ALLL LIES!!!!! 3 hours later, we finally walk out with nothing!! WHy is it so hard to say sorry I cant make it happen and let us move on to the next place???? THis is the second time having a HORRIBLE experience at this dealership!!! They lie and lie!!! read more

I was offered a pick up service for today at 8:30 - 9. At 11:45 I had to call to find out why no one had called or shown up. to be told they are running later and were very behind. read more

The most intense, hard nose, sales experience I've ever been apart of. Would not let me leave without buying a car. They got me... and now that I've purchased, I can't get ahold of anyone for help, or any type of communication. read more

I found the Bronco I wanted on their website for a great price and Aaron made sure I got it! I drove all the way from Odessa and extremely glad I did. They really wanted to make sure I was happy with my purchase read more

SouthWest Ford - Bronco Outer Banks - Car Dealers Near Me - Weatherford, Texas

I do not recommend the service department at Southwest Ford. I called on Monday, March 16 about issues with the A/C system on my Ford pickup and asked for an estimate to replace everything under the hood. I was told they would get back to me after the technicians reviewed it. I followed up multiple times throughout the week--Monday evening, then Tuesday, Wednesday, Thursday, Friday, and Saturday--and received no response. It wasn't until Thursday, March 26, when I called again and couldn't even get an answer, that they finally returned my call. At that point, I explained my frustration and told them I now understand why they have a low rating on Yelp. Poor communication and lack of follow-through. I can't recommend their service department based on this experience. So Four Star Ford In Jacksboro Tx Replaced My AC System the Day After Reaching out to them. read more

I had a great experience with Southwest Ford. Drew on the preowned side has always been nice and professional. Travis and Kolby on the New Ford side were amazing. I first tried for a 2026 Ford Explorer ST but then the next day sent Travis and Kolby some ST's from the preowned side. They were able to submit everything to financing while I was at work. The whole team at Southwest Ford went above and beyond and I ended up leaving with the preowned ST I wanted. Travis even drove it out to my house because I was in another vehicle and needed help getting the new ST to my house. Very professional team. I will definitely continue to use SW Ford! read more

There is nothing quick about their Quick Lane service or any thing done quickly at Southwest Ford. Very presumptuous of them to believe people will continue to allow them to disrespect their time and keep their business. I purchased a new vehicle there in 2025 with intentions of having all service done there. 2 complementary oil changes were enough to know I chose the wrong dealership. 2.5 hours for a oil change to be completed that I scheduled at 9:30AM. My truck had to have been sitting for at least 1.5 hours before being touched. I will get my last complimentary oil change there and never return to these amateurs. Nor will I return when it's time to replace my truck. Well done SW Ford! read more

If I could give them 0 stars I would. Terrible customer service! They do not value their customer's time whatsoever. I had an appointment for an oil change, left the car over night so I wouldn't have to wait and they hadn't touched it when I came to pick it up the next day. They didn't care and it still took 2 hours to get done. read more

Went in to test Drive Expedition Limited Stock #s 241459 242200 identical trim packages (2024 USED Courtesy Vehicles both w/ 3K miles +/- each) trying to sell as new vehicles. Lie #1 Dealt with Chris H, nice enough guy. But then you get Ryan involved and the bait and switch begins never honoring the price listed on the dealer website, in fact raising the price up and down 4 times this Friday, so we walked out said we will think about it. As we were leaving I reminded Ryan you have 34 Expeditions on your lot, I don't need to buy one, we explained this to you all in the beginning of the conversation. Spoke with Chris H.through text his last line read "We will not miss your business". So I texted him back and simply asked do you really mean that last line? His response (without reading back) I never say anything I don't mean". I replied, Really you meant "We will not miss your business". Took him a day but I guess maybe someone read it to him or maybe he actually go it - We went back in Friday - and Chris H.was busy so we started working with Elijah, always stating we don't want Chris H.to miss out and we don't want a 1K car payment, again enters Ryan to mess up the deal, First Elijah went back and forth twice then Ryan two more times, Ryan must think people are stupid and can't read, don't have a memory of the previous encounter or how many times he keeps changing the price on the vehicle. the vehicles were listed on their website as 65571 and 65759 (Remember these are both Courtesy Vehicles Considered Used 2024 with +/- 3K miles on them (advertised on their website with less miles) that was Lie #2. They jacked the price at one time to over 91K what the are they thinking. They say you can't have the website price and a low interest rate, I am calling Bull (you know what) these guys are full of garbage, bait and switch tactics at the highest level. A good salesman wants the sale and will make anything happen including listening and hearing your customer (which Ryan lacks in both aspects). A customer can have both - but when you are a greedy dealership - you just keep baiting and switching the price up. When I first met these salesmen (I use this term loosely) 1) no payment over 1K preferably 800 at max 2) Don't want this back and forth 3) I don't need to buy 3) I have a nice vehicle with new trim and tires less than a month old 4) I want the best interest, the website price, and willing to buy your Used Courtesy Vehicle with +/- 3k miles on it 5) the website price for the fact that it is USED / NOT NEW, again non listening is the name of their game. I phoned on the weekend to discuss and Elijah answered the phone in sales - I asked to when Mr. Bonnet would be working I would like to discuss the treatment, Elijah young man, needing the sale that Ryan screwed him out of, asked if I could hold a moment then he put I don't know who and I don't care who he was, I do know his extension is 5895 he called himself the Director of Sales (titles mean nothing to me - for they are just that a title). He said would you be willing to take another vehicle that someone turns is with Buyers Remorse, let's say 20K miles or less on it - I said you do realize I offered to buy your USED Courtesy Vehicle with +/- 3k miles on it - why would I want to go up in miles - I told him this - read the Art of a Deal (read something to help you understand sales) - Understand the want and need - I wanted to buy an Expedition, but I don't need the Expedition. You Need to Sell the Expedition, because at this point you now have 37 Expeditions on your lot all/or most with the 2024 Year on them. I ended the call for I was in the store and don't have more time to waste on this nonsense. I told MR. Extension 5895, I paid cash for my King Ranch Expedition, and my husband just made a 1M deal with a hospital system - my husband went to the table with a deal, they countered, he met them in the middle and bam he landed the deal - he had no need to go back and forth so many wasteful times and ruin it - So comparing this Southwest Ford and my husband - I guess my husband understand the Art of a Deal. Buyer beware before you step in the dealership, take photos of the paperwork they bring with the continual changes in price and payment, I think the Gilchrist family, should pay more attention to their customer treatment and ratings, simply because Ryan and Ext 5895 does not. I should have read here first with all the bad reviews, but we didn't and we went and wasted our time with the bait and switch tactic - I do not need a vehicle, I wanted one - so it is very easy for people like me to walk away from this behavior and bad treatment of customers. I feel everyone needs customer service training, mostly Ryan on how not to lose a deal. Original Date January 26th, we walked out of, Chris asked us to come back Bell to Bell Friday, January 31st that he would make a deal - above is a combination of those two dates and the mess that occurred. read more

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I have had the worst experiences with their service dept then I have Ever had from any dealership. I think I Finally have my husband convinced after Years to Stop using Southwest Ford!!! we have had problems with service on previous cars also. I went in with my GMC(that I bought elsewher) to have them show me how to program a new phone in n some other things. the service person said I'm sorry I don't know anything about that n they've let All our IT guys go. so u can sell the car but can't program it, went to the Lexus area cuz that's where they do oil changes n was told it would be a 1 1/2 weeks b4 they could get me in cuz they were understaffed. Now to our Fords with ALL the Recall Parts we've been waiting on for not just months but over a year.... So they are supp to pick up our ranch truck Wednesday 4pm, no show no call, we end up taking it to them the next day, Thursday now. It 1 Small part, we were told shouldn't take long and they will deliver it to us and pick up our Other Ford that Also has been waiting on Recalled parts n needs to go in. So that Thursday morning, heard Nothing from them all day nor All day Friday nor All day Saturda!!! N YES I have been calling n have left messages n ended up being a bitch n it still didn't get me any return call or updates on our truck... Finally Saturday afternoon, mind u my 1st call was Saturday morning at 8:04am just so u know. The reception says for the 3rd time on the 5th call, He's with a customer at the moment but u can leave a message which I had done numerous times over the last three days. Then it disconnected when I called back to leave that next message I got a recording saying their Service Dept was closed at 2pm. so here we are wishing we had someplace else to go for better customer service read more

Well I see that these people do the bait and switch on everyone. We saw a Ford Edge on their website listing it at a certain price with a certified warranty. My husband talked to Edwin on the phone about that specific car. We went out on Saturday fully expecting to drive it off the lot. Carlos was our finance guy. He brings in a sheet of paper with the car listed about $7500 higher than the online price. Then starts asking the age old trick question "what do you want your payment to be?" We finally started out the door and he brings out the paper with the online price. He tells us we are personally attacking him by leaving. When I asked about a certified warranty he tells me he would have to take it in the back to see if it qualifies to be certified. So why lie online? We head to our car and the sales manager comes out. On the way home we get another phone call. All we kept hearing was "we are required to show you the higher prices." That night I left a review on Google. On Monday Max called my husband and was bothered by the review and said their whole model is based on people having a good experience. Well try not lying to people read more

If you are a veteran in the market for a truck, Southwest Ford is the place to go if you want to be deceived, lied to, and ripped off! I received an email from them about their end-of-the-year truck sale! So I called and spoke to Kadin an set up an appointment to hopefully purchase a new truck. The day of the appointment I met with Kadin, and he showed me the truck that I said I was interested in. Turns out it had severe hail damage and was a courtesy truck. I immediately said no! I am looking for a brand new vehicle. I explained to him that I plan to trade my 2019 F-150 Platinum for a brand new F-150 Platinum. he then pointed out a few Platinum trucks. Kadin said that he would go in and get the keys. When he returned, we got in a platinum F-150 and he said are you ready to take it for a spin i said yes, and i drove it around the block, the whole time I was driving he was pointing out features of the truck. when I parked and turned off the vehicle, Kadin said are you ready to buy and I said it all depends if we can make a deal. We got back to his office, and I asked how many miles is on the truck that I was trying to buy, and his manager, Blake stepped in and told me 48 miles, and I said great lets see if we can make a deal. Kadin ask me for my keys and took my truck to have it appraised. When he returned, he offered me $20,000 for my truck and $1000 off the new truck. Of course, I said no, and we went back and forth. to the point that Blake came over and emphasized that i was getting a brand new truck! At no time did they disclose that this truck was a demo truck. After making a deal for what i believed a new truck, Blake returned with a iPad and said that now they do everything digitally and that the process would be quick, so I signed it was now 8 pm i had been there since 11 am. The finance guy called me in and I signed maybe five or six papers that he quickly put in front of me and he wanted me to buy an extended warranty but i said no then he said that he was giving me free oil changes for a year and had me sign a paper that he went over and on that paper the milage was written in at 48 miles he printed it and the folded some 15 documents put them in an envelope and handed them to me with my keys it was know 8:30 pm and i still had a 2 hour drive back home. The next day I opened the envelope and went over the documents, and that was when i discovered the truck had 4623 miles on it. I could not believe my eyes. So I contacted Kadin and informed him that i did not appreciate the deception and that they needed to make it right. The following day, Nick called and said he was the sales manager and to call him back. I explained everything that happened. he tried to tell me that it's a new truck. I explained that it would of made a big difference in the price and the factory warranty he tried to say that my truck was pro-rated, so that extra 4623 miles would not count against my factory warranty that was another lie. I told Nick that i wanted to be compensated by the dealer take off $2.00 for every mile that was on the vehicle at the time of the sale! and then take it off the amount financed. I then explained that it mattered because I wasn't the person who would break in the engine, and who knows how this truck was treated as a demo. All I have is their word, and we know that's not worth anything! Nick never contacted me after i told him what would make it right they say they are a family owned business and to trust them the minute you do they will deceive you! Mark C Hamby USN Ret. read more

Called yesterday on a ford f150 lariat that listed for $68,000! It was marked down to $54,000 and there was no indication that it had hail damage! I spoke with the salesman manager and he told me that it does have hail damage! When I asked him why wasn't the hail damage listed on their internet Advertisement, he said, I'm don't know! I checked the Lariat today and the ad still doesn't show it has hail damage! Again another reason to buy elsewhere! More BS lies!!! read more

Walked in to make an appointment for my 2024 Ford for the radio not working and the service department said "just drop it off but it's gonna be weeks". I asked if they could schedule it and he even said that they tell people they are scheduled but it's just first come first serve so the appointment doesn't mean anything really. At least they are honest that their service is terrible. read more

I've purchased three new vehicles from this dealership, an F150, an Edge and a Bronco Sport. All three were advertised specials and I think I got a good price each time, on the purchase that is. The dealership uses advertised specials to create traffic and try and upsell customers, though they will honor the ads if they have to. The downside comes in two forms. First, they offer way, way below market for the trade in. Second, once you are in the finance room, they pressure the hell out of you to get extended warranties, glass coverage, or whatever. Just say no over and over to the finance guy until they finally let you go. Then take your trade in to Carmax. My first two vehicles were sold to me by Greg shields, a pretty nice guy. The last one was sold to me by a younger guy who had no qualms about outright lying to me about a zero percent finance offer, claiming it was only available if I paid more than the advertised special price. I refused and he finally relented and I got the advertised price and the zero percent financing. I walked away with a very good deal, after I sold my trade in at Carmax. Just know they will lie and pressure you. If you can handle that, you can get a good deal here. read more

I love the fact that this dealership is so close to my home and work HOWEVER - the communication is below acceptable AND, their web based, check in, delivery, etc, other than working only when you pay them is severely sketchy. this was a recall that was to take 3 days at the most it has been OVER a WEEK. I called to ask when i would have it back, told immediately - however, an hour later, no truck because it showed low battery - YES, it is a hybrid and if it isn't driven it shows low battery, YOU SHOULD KNOW THIS! Last oil change, I had them check everything,. including the battery and unless they lied, which may have very well been, it checked out with excellent charge. Then, let's not mention the phone tag and people calling to say, oh i have a missed call, when you don't leave a message. your customer service STINKS read more

Platinum Cadillac in Terrell Tx needs to learn the word Intergrity. I was told the old man has integrity. The younger generation sad. 2 people can do a lot of damage to a company's integrity. Then the rest have to lie to cover it up. 1,Price to replace fuel system. 2,Fixed,runs great but .....another issue(radiator) 3,fixed.. now Not running again....... I told them I had the fuel system replaced before. Called me and said I didn't have the fuel system replaced. Receipt shows I did Called me a liar. .... If they would have put the kit on there wouldn't be a problem right now . Hire shady mechanics. read more

SouthWest Ford - Car Dealers Near Me - Weatherford, Texas

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I made an appointment for an oil change and to check some electronics that were having issues. The lady that scheduled my appointment said it would be about 24hrs for someone to call me with the diagnostics and then about 48 hours after that for my car to be completed. I drove all the way out there, in traffic, for the service advisor to say I won't get my car back for over a month as they are backed up from school starting. He couldn't even look up my contract to see if I have an oil change program. He was not wanting to make things right whatsoever. Huge miscommunication and he didn't even care. read more

I am traveling from S.C. to A.Z. when my truck became inoperable. The dealership immediately arranged a tow truck, fixed my truck within 6 hours and sent a shuttle to pick me up free of charge. Best service I've ever had, very professional. read more

SouthWest Ford - My tow truck arrived within 1 hour. - Car Dealers Near Me - Weatherford, Texas

Let me say I will never do business with a company that deceptively pushes a product and then not stand by it! After buying my second truck with Southwest Ford they ask me if I wanted to purchase a windshield coverage! I said no then they preceded to say it's cheap all you have to do is bring your truck back to us it's a no brainer! Is there any stipulations nope just bring it to us! I didn't even get copy of contract on the windshield policy which was strange now that I think about it! So windshield got hit by rock and crack spread so I called hey need to get wind shield replaced they said bring it in! I get there they have to do claim bring out this ruler said crack is bigger 6" we can't replace! Which sounds dumb we can replace it if it's broke but not really if it's really broke! So in saying all this they are selling an insurance scam to get peoples money and not fixing their windshield's! Deceptive trade practices is what it's called! read more

SERVICE DEPARTMENT I made a service appointment with Dietrich Sancillo, a service technician, on 10-14-24 for my 17-year-old daughter's vehicle, a 2017 Ford Fusion. The appointment was regarding some noises coming from the drivetrain/engine compartment. The vehicle has been there before numerous times for major transmission issues and the noise sounded similar to the noises we heard in the past. It was there for almost three months at one point to locate the problem. When my daughter arrived today, she said Dietrich looked at the vehicle and went for a test drive in it but could not duplicate the issue. She updated me via text. When she updated me, I told her to make sure she gets the paperwork/work order documenting that we brought the vehicle in due to the fact the Ford Factory Premium warranty is expiring on 10-20-2024 and it could be related to the past issues. She told me that Dietrich told her that there was no paperwork/work order being generated due to the fact he could not duplicate the issue. So I called in to speak to Dietrich further and get clarification about that because that did not sound right to me. Upon calling in and speaking to Dietrich, I explained the above to him. I asked if he could confirm for me what my daughter was telling me. He responded with an attitude and began telling me that we are on a recorded line. Not sure why he felt the need to go from 0-60 as I was merely asking a simple question that did not prompt him to speak to me in a disrespectful manner. So naturally, I responded the same way he was speaking to me and told him I am not going to play that Sh** about him emphasizing the recorded line. No need to be rude or disrespectful and point out to me that the line is being recorded, really??? Why??? He then cut me off and said I can just speak to a service manager. If he is going to be dealing with the public he may want to consider his delivery and approach! Because he escalated a situation that could have been resolved and avoided a complaint just by communicating in a professional manner and answering my question. It was that simple. He does not appear to be someone you want to represent you in the public's eye. In any event, I will be filing a complaint and contacting the General Manager. This could have all been avoided if Dietrich could have remained professional, answered a couple questions and treated me respectfully. read more

If you want to get ripped off this is the place for you. I would like to thank Jesse (Sales Manager and Ryan Salesman) for hands down THE WROST experience I have ever had in attempting to buy a car. Wanted to Lease a F-150 SLX under $600, Ford had a $443 deal on lower MSRP models so the extra was to account for the higher cost. Over the phone I was told no problem, sounds reasonable come down. First red flags were Ryan mentioning he didn't know Ford leased trucks and maybe lease 1 in his 13 months making me feel uncomfortable. He then continued his string of lies mentioning if I leased they would only go off MSRP not any sale prices. Finally I was sat down before running my credit and show my numbers. I did have a trade which was KBB 34K (what I owed) and after this sold it to Moritz for 36K. Southwest offered 19K for the trade and presented me with a $2200 a month payment. Even with my negative equity is was 60K ish. I was told I would have to pay DOUBLE the value of the truck and my negative equity. They didn't even run my credit which was in the 800's. I hope whoever reads this sits down with them, goes over this review and the learn from this situation because it was handled terribly. I am now enjoying my 2025 Ram 1500 Lease for $623 thanks to Moritz of Fort Worth who hands down gave me the best service in under 2 hours I was driving off. Thanks Aldo at Moritz!!! read more

I had a great buying experience here. There was some back and forth but I got the car for a great price at the end. Very happy

Could not make a deal, but I must say that the sales consultant, Z Beard was very easy to work with. No pressure, professional, and he tried. Maybe next time. read more

Ted and the drop off and pick up department couldn't be more fantastic then they are! So friendly and professional! They have already picked up and dropped off my vehicle a few times now. What a fantastic job they do thank you ! read more

The guys in parts and services will lie to your face and try to take advantage of you. They said they did not have money early in the morning for a return to my family member trying to return parts. We went back in the afternoon and the same guy (Luke Luster) said they did not have money in the cash register and went to the back and did not come back. Then a different person came up, opened up the cash register and gave back the cash for the parts. This dealership is a joke. Go elsewhere with your business. I don't understand why Luke Luster lied about them not having money, and clearly tried to avoid giving my family member their money back, but be careful with this business. read more

Amazing staff! Helped me from start to finish and got me an amazing deal on a car that I love! I would definitely buy a car from a Gilchrist auto group again! read more

Let me explain my one star... The dealership: no Issues at all. The salesman: Jose was great and handled everything The vehicle: 2023 Ford F-150 platnium. I have now had the truck for about one month and it is a pile of crap. The quality flat out sucks. I'm really sorry I was so stupid to buy American. So here are the issues: the car will sometimes start abs sometimes it won't. When it doesn't start there is a red warning light that comes on. The ford roadside assistance is someone in the Philippines who is totally clueless. Today, the same issue hits again and they are unable to come tow until Monday as apparently there is some issue with the towing company? I asked what should I do for tomorrow considering I have to work, the lady then tells me to call the dealership and ask if I can get a car. Is that a joke? Really? The ford app also flat out sucks. In the end, don't buy American. Anything American ia basically trash in 2023. Sorry not sorry. read more

Bait & switch dealer. Made a deal, got cashiers check per Managers instructions, had appointment to pick up truck. Manager callEd night before to say they accidentally sold our truck. But wait we have another one just like it but it'll cost you $280.00 more. So, you want me to pay for your incompetence? Don't think so. DO NOT DO BUSINESS WITH THESE PEOPLE!! No ethics whatsoever. Bunch of dishonest people. read more

In the market to buy a F150. Met with salesman to buy a truck advertised on line to be shown the truck to be 7000+ more. Did not offer online price until questioned about it. Also lowballed my trade in. Very disappointing experience. Be careful is all I can say. read more

Honestly one of the worst dealers I've seen when it comes to new vehicle purchases. Little to no inventory, markups galore and the showroom is a museum of the owners cars... that should tell you everything you need to know on what their priorities are. The only reason I'm giving it a 2 star is because their service department is good. Very polite and professional and helpful. They deserve 5 stars. read more

I have bought multiple vehicles from this dealer with good results. Recently ; however, they priced a super duty that was not exactly what I wanted for 15,000. over invoice. That would have made the vehicle just under 100,000. So I ordered a new King Ranch from another dealer , getting exactly what I wanted for about 20,000. less. Don't bother stopping. As for service, last week I dropped an older super duty off for new brakes and a 7 pin trailer light issue. Brakes cost 1100. And I was told I have a wiring issue with the lights; requiring 3-5 days to asses the issue. In addition , they priced (unsolicited) a new front end repair over 3,000. I had the 7 pin tested and it was ok. Having one new tie rod end replaced as we speak. These guys are dipshits. read more

My nightmare with Southwest Ford began in October '21. I traded in my Cadillac for a ford escape, only to discover that they gave me the wrong escape. I was back up there two hours later to get the right car, no big deal because the cars were very similar, I didn't notice right away. Turns out it was intentional because they didn't have the car I wanted. I wanted my Cadillac back and was told they had already gotten rid of it... In two hours?? So, some months down the road my air conditioner started leaking on my feet every time I used it. Brought the car in and after a few days was told the master cylinder for the brakes was bad and they had to order parts. I never knew that when you had a bad master cylinder it caused cold water to leak on your floor only when the air conditioner is turned on. I finally got my car back and as soon as I turned on the air conditioner, it started leaking. I had a recall for my fuel injectors and it wasn't fixed and they refused to look at it a second time although there was a second recall, CSP, for it. The last time I had my car in for the air conditioner, back up camera and randomly not starting, they kept my car for a good while, but didn't fix anything. When I came to get my car, I was told by the service manager that I would hear from him by Tuesday. I was there on a Friday, and I still haven't heard a thing. That was December 29, 2023. I also have an open recall on my driver's side door, it won't open all the way, the window won't roll down and sometimes it closes properly and sometimes it doesn't. That's very dangerous to be driving and there's a possibility that your door might pop open, they won't get in touch with me about that, either. I've been stuck with this broken car and they couldn't care less. I'm sure this seems dramatic and exaggerated, but I actually have texts, emails and pictures. I hope this review helps someone avoid the same problems and if my experience is a rare one and most customers are happy, I think that's great. But it's good to know what you might possibly encounter. Obviously I'd give zero stars if that was an option. Please keep this in mind when looking for a car because clearly you and your safety will not be considered. read more

There is something to be said about how a man treats a woman. More so how a service manager treats a customer who happens to be a woman. I received a recall letter from Ford concerning our Raptor, and I took it in this morning to be fixed. You could have sworn the money for the repair was coming out of the service manager's own paycheck. I explained what the issue was, presented the recall letter I received from Ford, and the snot nosed response I received straight from the horse's mouth, "No, these types of things do not happen here. No, not in this area. They don't happen here." Okay, so what part of the recall letter did he not understand? Obviously, he doesn't speak Spanish and that's why it's written in both languages. I do not appreciate him calling me a liar and trying to dismiss me. I would think any kind of manager would have common sense on how to treat others, some kind of customer service training, and a richer vocabulary. Shame on you for treating anyone in this manner, ESPECIALLY a woman! I am almost certain this is not the first complaint on his track record. Customers steer clear; there is a reason the dealership's rating is so low. Obviously, the service managers are not the only employees you will have issues with; read the other reviews. You are better off taking your business elsewhere. read more

I talked to this dealership all week long. They kept stringing me along, it's the end of the year, we wAnt to make a deal. They wanted to double my payments. read more

José made the whole car buying process easy and he was super helpful and just overall GREAT!

I will not do business with SouthWest Ford ever again. I brought my vehicle which I bought at SouthWest Ford, in for service and was told they would contact me within 24 hours, 3 days later and not once has anyone called me back with a status update. I called Southwest Ford service department at 10am today, I specifically requested to have someone call me today with an update on my status of my car. I just called Southwest Ford service department again today at 4:15pm and the female I spoke to just Hung up on me. This is poor customer service, and I guess this is how they treat their clientele after you purchase a brand new car from their dealership. One thing is for sure, I will be looking elsewhere for my future purchases. They just lost a loyal customer. read more

Dealers doing what dealers do! DO NOT BUY From Southwest Ford! Charlie Gilchrist should be ashamed to have some of these people working in his dealership. My son bought a new 2023 F150 Lariat from John Garside and Ed Resendez told him he must purchase a $15,000 warranty, YES you heard that correctly, $15,000 warranty! Ed told him that if he didn't buy the $15,000 warranty he would have to give him a higher rate and restructure the deal so he needed to buy the $15,000 warranty. My son is a 100% Disabled Veteran and asked for the $500 Ford military rebate and was told he didn't qualify because he's not retired, he's medical retired, they said no. They gave him below trade value on his 2021 Ford F150 trade too. Found Multiple same trucks as his new purchase 10,000+ dollars cheaper at another dealer online. He was told they wouldn't do that price if we went there. I was there to sign off on his 21 I co-signed on. I purchased my new bronco there and was so so experience that's why I sent my son there.in the end I told my son to leave he makes his own decisions I tried! Service has been great for me but there sales no way!!! Great way to treat vets especially ones who are disabled! I won't buy here again service only because I have a Maintence package. read more

My beloved Toyota Camry was totaled in January when another driver ran a red light and hit me. That Camry had gone through everything with me -- high school, college, getting married, moving across the country (twice!), and everything in between. Saying that I was crushed would be an understatement...losing that car felt like the "end of an era" and I was certainly not prepared to let go. When we found out that Southwest Ford had a pre-owned Toyota RAV4 Limited we immediately drove up to Weatherford from Waco and arrived a few minutes before closing. Wyatt graciously stayed for 2 hours after closing to pull strings and help me buy my dream car at a price we could afford. I appreciated that the condition of the car was made a priority before it was even shown to customers -- other area dealerships wouldn't detail, change the oil, or replace cracked windshields on their pre-owned inventory until after a car was purchased. My new RAV4 had already had the windshield replaced and was sparkling clean when we arrived that night, and Wyatt even went out to give it a little extra love while we were inside signing paperwork. It's been two months since my purchase and I am still thrilled with this car. Every day that I get to ride in the RAV with the windows down, moonroof open, and listening to a little Jimmy Buffett on the radio is a perfect day in my book. Although I still lament the tragic loss of my Camry, I am beyond happy with my new car and can't wait to enjoy it for years to come. Hopefully I won't have to buy another car anytime soon, but I will definitely come back to Southwest Ford the next time I do! read more

SouthWest Ford - Two months later and I love my car even more than the day I bought it! Thanks, Wyatt and Crystal! - Car Dealers Near Me - Weatherford, Texas