Buyer be aware. Pay very close attention to the Finance process. I was tricked during my closing…read moreto a 63 month finance deal when I was talking to them about 60 months. The 3 extra months coincidentally matches the discount we were talking about, and I thought I received, for Service & Warranty. I have contacted the dealership several times (Justin B) and I am being ghosted.

Went and bought a Toyota TRD Sport on Saturday. Salesman Joshua was fantastic. He was very…read moreknowledgeable when we were test driving. We started with testing driving an SR5 earlier in the day and then we went inside. I had mentioned that I wanted to test drive a Ford Ranger before we make a decision. I guess that is when Sales Manager Gracie Judy felt the need to push me to make a deal right then. After pushing me twice to get a deal done she could tell I was getting upset. Let the salesman do his job and quit being pushy. Salesman Joshua was doing a great job and let the product stand on its own. After that experience I told Joshua that he was the only person I wanted to speak to going forward. We left to test drive a Ranger. After talking with the wife we decided to look at the Tacoma more. Well that didn't stop Sales Manager Gracie Judy from having a condescending comment when we went up there to do some paperwork on a TRD Sport (a higher model truck). Nor could she resist from having a condescending comment when we picked up the truck on Monday. Gracie almost costed this deal. Then Finance Director Justin Bateman told me and my wife that her name would be added to the title of the car. However he didn't do that and only put my name. I wouldn't recommend this dealership and will probably buy my next Toyota somewhere else.

My name is Le Vu and i would love to share my experience at Genesis of Weatherford…read more 3 months ago . I bought a GV70 with a lot of help from Ms. Joana ( 1 and only Lady of their sell team ) . Once again , thanks Joana cause of your knowledge, honest and friendly service . Will buy more cars whenever I need . Yesterday was my first Valet service with Genesis of Weatherford. Everything go smooth and professional with Mr . Josh from their service team. Ya will know how luxury valet service they provide . Best experience with their service . you guys are the best team .

Leased a new G90 ultimate (2021) in Dec of 21. Genesis bought down the lease and I paid only $825…read morea month. Within 3 months (Feb 22) had starting problems, push the button, everything lit up but nothing. Push again and would start. Josh (Genesis service writer) kept it and said it started fine the 2 (TWO) times they tried in a week. The OLD service mgr, didn't give a crap. Ran into the "new" svc mgr and told him what was going on. He texted, e-mailed, and phoned for 4 weeks to Genesis and no response. The General mgr in week five called and talked to someone above the tec level and told he was going out of order. He informed Genesis I had lined up my lawyer, ready to sue dealer AND Genesis. Two days later "for customer satisfaction" they replaced the starter. After 6 months, the same thing. The newer svc mgr said call Genesis and see if it qualified for Tx lemon law. It did BUT they told me that the Genesis svc writer was worthless, lied to Genesis multiple times and so on. I got all monies back. Now, another svc mgr and I'm told he is "by the book". I purchased a low mileage used G90 and found the Hyundai dealer around the corner sold it new and had all it's records and has worked with me (Hiley Hyundai) beautifully. I would NOT go back to Genesis of Weatherford ever again and mind you I purchased 15 Chevy trucks from across the street from Jerry Durrant, the OWNER of Genesis of Weatherford.

Usually, once I buy a car from a dealer that is the last time they ever see it. However, Jerry's…read morehas become a surprisingly wonderful exception to this rule. I never have an issue getting an appointment that works with my schedule, the price is always fair, the team is a delight to work with (always friendly), and (if the maintenance is going to take several hours) I've been able to utilize a no charge loaner vehicle. Jerry's really does show they appreciate your business and are well worth the 30 minute drive.

The WORST consumer experience of my life! We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and…read morewe LOVED the car. The ICCU unit failed and the vehicle could not be driven. It was towed to to Jerry's Hyundai on May 19, 2025. It took them several days to determine what the problem was, then then I was told that they didn't know how to fix it and had to wait for the national repair problem center (or something to that effect) to get back to them. They finally figured out what was wrong with it the car and how to go about fixing it. At this time I was working with "Kim" at Hyundai National Consumer Affairs, and while she was very nice and sympathetic, she was not able to get the dealership to contact either me or her. Kim seemed to gather information from me to put together with information she was getting from the dealership but had no ability to actually help in any way. (BTW, the service advisor, Bobby Lewis, almost never answered his phone and the only way I could find out what was going on with my car was to visit him in person at the dealership). OK - NOW it's June 1 and get a call from Bobby Lewis telling my that the part had come in BUT the hail storm the night before did a lot of damage and that I should contact MY insurance company. It seems that your dealership only has insurance for their own cars, NOT their customers' cars. So.. I'm out the 500 dollar deductible for my own insurance. A few days later, I was also told by Kim that the dealership ordered the wrong part and it was not compatible with the car. After not getting any response from Bobby Lewis about when the new ICCU part would arrive, I went to complain to the General Manager, Doyle Maynard, of the dealership, he said that my wife and I were lying - I told him that "Kim" at the National Consumer Affairs told me that the first part was the wrong part, Doyle said that she didn't know what she was talking about and that they DIDN'T order the wrong part, and that Bobby called us on several occasions. His quote was "I saw the call sheets on the account." I asked him to see those call sheets and he said NO. - By the way, I have a recording of part of the conversation between myself and Doyle Maynard where he argued with me about who was telling the truth. This conversation was not pleasant and Doyle was very aggressive and tried his best to intimidate me and my wife. And I'm pretty sure that all the calls between myself and Kim from the HNCA department were recorded and could be reviewed. FAST FORWARD (actually SLOW forward) and my car was able to drive on July 11 (May19 to June 11) with $18,000 of hail damage. I took it to Jerry's Collision and finally got the car back on October 1, 2025. I must say that the people I worked with at the Collision Center were very nice and responsive, BUT they also made several mistakes that increased the time for the repair. Geico said "20 days" for the repair, Donnie Kern told me they were busy and said it would be more like "30 days". It ended up being 10 weeks! Josh Mayfield was very nice, and due to an error by one of the technicians, a critical part was thrown away and they had to find and order a new part which was going to delay the repair even more. Josh offered to pay our rental car fee from the time the discarded part issue was discovered until we got our car back. This was very nice of him to make this offer and he was always a gentleman and very responsive. Not at all the horrible experience we had at the service department with Bobby Lewis and Doyle Maynard! I'd say that the work that the Collision Center did was very good, but not quite excellent. I can still see some very minor non-smoothness where some of the dents were repaired, and the paint job on the new hood was not great. All in all, it was a truly horrible experience with Jerry's Hyundai and I will NOT be taking my car back to Jerry's Hyundai again, ever!

I found the Bronco I wanted on their website for a great price and Aaron made sure I got it! I…read moredrove all the way from Odessa and extremely glad I did. They really wanted to make sure I was happy with my purchase

I do not recommend the service department at Southwest Ford…read more I called on Monday, March 16 about issues with the A/C system on my Ford pickup and asked for an estimate to replace everything under the hood. I was told they would get back to me after the technicians reviewed it. I followed up multiple times throughout the week--Monday evening, then Tuesday, Wednesday, Thursday, Friday, and Saturday--and received no response. It wasn't until Thursday, March 26, when I called again and couldn't even get an answer, that they finally returned my call. At that point, I explained my frustration and told them I now understand why they have a low rating on Yelp. Poor communication and lack of follow-through. I can't recommend their service department based on this experience. So Four Star Ford In Jacksboro Tx Replaced My AC System the Day After Reaching out to them.

If you are looking to be treated right when it comes to buying a Chevrolet, GMC, or Cadillac, ask…read morefor Sam Fowler at Jerry's. We have known Sam Fowler for many years and have bought several vehicles with his help. He is truthful, honest and won't waste your time. Sam made buying a new vehicle for our family from Jerry's Cadillac a pleasant, enjoyable experience. (That can be rare but shouldn't be.) They will also make sure you are well taken care of when it comes to having your vehicle serviced and any warranty issues taken care of. I highly recommend that you give Sam Fowler a call at Jerry's.

This is by far the worst dealership to go to, their salesman made my drive 75 miles to see the…read morevehicle promising to give a good deal, when I arrived no salesman was available, nobody knew where the vehicle or key is and what made things even worse is the manager didn't even bother apologizing, what he implied was this what we do if you don't like it just leave

We were traveling on Friday from the Hill Country to Dallas when we got a warning light as well as…read morean inaccurate notice to add Blu Def for our diesel Tourareg. Dalton answered the phone as we were in Stephenville and said to try a great things but bring it in if that didn't work. We took the car in and were seen immediately. They updated some software, did a thorough check and reset the warnings. In addition, they offered their courtesy driver, Ricky, to take us to a nearby restaurant. To top it off, everything was covered under warranty. Dalton offered to order a replacement part (also covered by warranty) but we weren't going to be there on Monday, as we live 4 hours away. What an outstanding group of people! I highly recommend this company and can't thank everyone enough!

So upset with this dealership. The problem started with Walmart in Stephenville, they put my son's…read morebattery on backwards and fried everything. Car was told to VW dealership in Weatherford. They claimed to have fixed my son's car and my son and daughter went to pick it up. My son got about 10 miles from the dealership when all lights started flashing and car shut down on a busy highway. He had to coast to the side. So many cars almost hit him. Tow company had trouble getting to him cause of how busy it was. Car was towed back to VW for more repairs but received no call from anyone in service or supervisor. The only person to apologize was the lady we were dealing with from there with the Walmart situation

Hi Everyone, Two…read moredays ago I bought a new truck from Jerry's Chevrolet in Weatherford. I worked with Dalton as my salesman. The entire process went amazingly well. Dalton was up front and honest during our negotiation. He didn't try to "sell" me. He was available but not overbearing. I could not be happier with how well the transaction went! Thank you to Dalton and the entire staff at Jerry's for making a usually horribly stressful process painless and rewarding! Jim

Worst service ever! My husband bought a new 2026 truck in March. After 1 week he got stranded and…read morehad to have it towed. They said it was a battery connector. Pick it up 2 weeks later, 2 days later does it again but he limps it there. After a week they say they can't find the issue. We go back to pick it up and it won't start. Week and a half later we go get it. Smells like a sweat shop, filthy inside and huge door ding! Never again will I buy a car from this place! Mind u our first payment was due May 1st!!!

Madry Motorplex is NOT a trustworthy dealership. I bought a 2015 King Ranch F-250 from them the…read moreday after the huge snowstorm in East Texas. I told them I needed a good reliable truck and that I needed something that could last me all long time and I could afford. Also btw I don't ever use YELP I hate it with a passion but this is worse. I bought the truck with them they seemed like trust worthy people and I used all the money I had to my name to buy it. A couple months after buying it it started making a noise and I thought it was something to do with starter so I got that replaced, $400 later. Needs 2 New batteries . Another $400 Later. Now truck won't start and it was checked by 5 different mechanics in my area. All said engine locked up. Keep in mind I just poured ALL the money I had into the truck so I could use it for my food trailer. Now it has been sitting in the shop and me still having to pay the LOAN and insurance for 1 year for it to sit in shop. And no they can't do anything to help and my full coverage from Geico can't either. Only asking $14,000 to get driving after I just bought the truck. DO NOT TRUST MADRY MOTORPLEX Thanks a lot .

I can't say enough great things about the owners, sales staff and customer service. I just…read morepurchased a used 2014 from this dealership. I'm a tough customer to please and they went above and beyond to make sure I was completely taken care of. Low-pressure sales attitude, which is something unheard of in the car business. They know their diesel's and were very fair with not only my trade in but my new purchase. Jose Martinez was a great guy to work with. He's not your typical car salesman. He treats you like a person, first and foremost and never pressured me to buy anything. He let me look around, ask questions if I had them and made this a great buying experience. I would recommend this dealership and group of people to anyone looking for a good diesel truck with no pressure to buy. Good honest down home dealership. My next diesel will come from Madry Motorplex

Steve is a great salesman and was very helpful and honest in the car buying process. He was able to…read moreanswer all of our questions and assist us in finding the best vehicle for us.