Flying to Austin !! Friendly staff from check in to boarding!! Just delayed flight for an hour and half but at least flying non-stop for 3 hours !!! read more

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This is regarding my flight back to Ontario, from Atlanta, GA Quite possibly the worst airline I have ever been on. The plane itself was in poor condition with worn seats, broken items in restroom. Flight crew and customer service over the phone were incredibly rude. What a nickle & dime circus. Even when you pay extra to pick a specific seat, they move you to a different seat and refuse to give any explanation or modify. If I wanted to be seated in the center seat between two extremely large men why would I have pre-booked all window seats? Why would Southwest take it upon themselves to move me from my designated flight, and force me to spend the night somewhere (when I was only supposed to change planes) then take another flight the next morning? My pre-booked flight was still there. And I was able to get back on but not in the seat I originally reserved and paid for. There was no reason to move me and cause the seat issue as well as the delay in getting added back onto a flight I was already booked on! When you speak to customer service, they "apologize for the inconvenience" and offer an voucher. lol Who in their right mind would ever fly on Southwest again? I would rather walk to my next destination than fly on Southwest. What a sad excuse for an airline and for customer service. read more

Just like any other plane ride. Big difference though are the staff. Friendly and nice flight attendants are welcoming made us feel comfortable!!! read more

Southwest Airlines - Airlines Near Me - Ontario, California

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So I'm actually sending good will and gratitude to Michael and Roxanne who were answering customer service phone calls tonight on March 23, 2026 between 9 and 10 p.m. PST at 1-800-435-9792. It's unconventional I know and I'm writing it using the Ontario airport site (my favorite airport), just because I don't know how else to thank them. Long story short, I booked a return flight from Cincinnati to Ontario in June for my husband who is visiting a friend that month. 1. Thanks to Michael who helped us get assigned seating for both legs of his return flight (for a fee). My husband then needed the app on his phone to keep track of any flight or gate changes on that future date. The app and Southwest website kept stating that he already had a rewards account and could not create a new one. The problem was that he couldn't remember the username or password from over 10 years ago when he last flew Southwest. (Rapid Rewards also changed account numbers since then because I knew my account name and password but they don't work either). 2. Thank you to Roxanne who answered the second time we called the 1-800 number and not only gave us the account number but also a link to reset the password. She then linked the future trip to his account so it would appear on the app when he logged in!!! Once again, humans triumph over the frustrations of technology. Thank you, Michael and Roxanne. You represent Southwest well! read more

I've flown with Southwest for years and they've been with me through every season of life. When I first left Cleveland with two suitcases and a one way ticket, leaving my family behind while they cried, I tried not to cry too. I met strangers on planes, drank some Jack Daniels, and kept going. Since then, I've flown them for everything through snow, rain, sun, morning or night. They've always been consistent, fair, and friendly. I love how easy it is to travel with them, no drama, just smooth flying. The flight attendants have heart, and that really shows. I've even flown with my dog and my guitar and had no issues at all. They've gone out of their way to accommodate me before if something went wrong, without me even having to ask. I'll be updating this review after my trip at the end of November. We purchased their top tier package this time, the one that includes early boarding, bags, and a drink. Typically I always pay for early bird. I know Tuesdays, Wednesdays, and sometimes Saturdays are the best times to book a ticket, and at this point I've just about memorized the gates. I love the free Wi-Fi and how easy it is to track flight time. For now, I'll just say this: if an airline can make you feel at home in the middle of the sky, it's Southwest. read more

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This is probably the second time I've flown Southwest out of Ontario Airport, and funny enough, both times the flights were delayed. But big props to Southwest for still getting me to my destination, even during the government shutdown. Originally, our flight was supposed to leave at 6 am with a stop in Dallas and then finally arrive in Savannah around 3 pm. We ended up taking off around 9 am with a long layover in Nashville, and finally landed around 11:30 pm or later. It was a bit inconvenient because we lost a whole day, plus Avis (check out my review for them) had no cars available when we arrived -- major bummer. That said, I do enjoy Southwest's pretzels and Oreos, and the flight attendants were super kind and friendly. Despite the delays, they made the flight a bit more bearable. read more

IF I COULD PUT 0 STARS I WOULD!! I travel with my own pillow and blanket on every trip. Since I rarely fly Southwest, I didn't know they would count as two separate carryon items. When the gate agent told me I needed to check them, I complied and went back to have my boarding pass updated. Instead of speaking respectfully, he pointed to the floor and told me to put my pillow there. I replied that there was no need to be rude and that a simple "please" would have been appropriate. After I did exactly as instructed, another employee approached to pick up my pillow, but the gate agent stopped him, saying, "Don't worry about it. He's not getting on the flight." He then got inches from my face, balled up his fist in a way that made me believe he was about to hit me, and told me I wasn't getting on the plane. Feeling threatened, I activated the recording feature on my Meta Glasses to document the encounter. as I was going to enter the door for my plane when Erik Edwards so rudely shut the door in my face and said " looks like the Doors closed, get in " as he just closed the door and told me to see the front desk once I get to the front desk he continues to let others bored but not me. When I told a manager they said they didn't want to see the video that I recorded with my meta ai glasses showing how he treated me and completely dismissed how I was treated. DO BETTER . If ERIK EDWARDS is going to be treating customers like that without reason he shouldn't be working for an airline. Along with mangers that cant do their job or care for customers. read more

Southwest Airlines - This is his badge and name tag - Airlines Near Me - Ontario, California

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This was our first time flying on Southwest. The flight was on time. We actually arrived earlier than expected on both inbound and outbound travel. The flight crew was so friendly patient and attentive. A shout out to Rachel who was on the flight crew from Honolulu to Ontario. She was awesome. read more

First time flying to Phoenix Arizona. We chose Southwest because it's the only airline that flies to Phoenix from Ontario California. We didn't want to drive to LAX so Southwest will have to do. The entire experience was much better than I expected. From checking in bags to boarding and flying, everything was pretty smooth. Everybody was friendly and pleasant enough. The beverage menu was decent and I liked my hard seltzer. Overall the short flights were not bad even though I am not a fan of flying! read more

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This is for Ricky at the curbside check in baggage guy! He was awesome. Had a wheelchair ready for my mom even before she got out of the car. Best customer service we've ever had at Southwest. read more

I fly a lot and as an A list customer of Southwest, I'd expect that I would get priority boarding. Being in group 5 and calling it priority isn't the same. Do better Southwest!! read more

I have $447.36 in travel funds from a cancelled trip. Weekend ago I attempted to use my travel funds to book a trip. Because the flight was 1week after the expiration date I could not use my travel funds! I was instructed to call back the day the funds expire, for a 3month extension. did that and was told I could not do it until the next day!. Did that. I was issued a voucher, tried to use it and it would not let me use all of my money! Only covered the base fare and no one seems to be able to explain WHY! Only saying , it's policy!Why is Southwest holding my money hostage and dictating how I use it! Very frustrated and very pissed! FLIER beware, don't cancel a trip because this is what could happen. I would give no stars if I could. read more

hate them now 3rd time on an empty flight with 3 of us in one row in the back, 0 stars read more

You ruined your business model. The new seating protocol is terrible. You need to go back to the unassigned seating.

Over the last 2+ decades, I have flown with Southwest (SW) the most out of all the other airlines. I used to have their credit card, too, but I cancelled it due to downsizing my credit cards stack LOL. I think I am still under their rewards program though. Anyway, what I like about SW is that they allow 2 bags to fly for free. What a perk! Also their complimentary drink and snack is nice, too, even for a short flight. Staff is usually friendly and pleasant. I haven't encountered any crew member with poor behavior. Thank you SW! My experience with their boarding and in flight crew was great from Ontario to San Jose. It was a short flight so wasn't too bad. Got my ginger ale with no rocks, but should have gotten some rocks as it tastes better when it's cold. And the snack bag with pretzels and crackers... yep, no more peanuts which was removed almost 5 years ago... wow, how time flies! Landing was wonderful and smooth. It felt like we just glided effortlessly on the runway... didn't feel a thing! We arrived some minutes early, too. Well done Captain... well done... thank you! So there you have it... another successful SW flight... till our next one! Safe and happy travels always! read more

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Oh southwest. How far you've fallen. Loyal customer for over 20 years. But corporate decided that in addition to high fares they're gonna charge more than other airlines for bags. And even though there's a completely empty row behind me I can't move one row back because of "assigned seating". Right.... The flight attendants used to seem to love their job and now they're just dead behind the eyes. Last choice for me going forward. Good job corporate!! read more

Oh my goodness! This airline is bottom of the barrel as far as airlines go. The flight attendants are rude, the one on the speaker for our flight from Vegas to Ontario could not communicate properly! She mumbled into the intercom throughout the flight. No one understood what she was saying both because she had a very heavy accent but also because she mumbled and spoke in grunts instead of complete sentences. Upon arrival, after the plane made a hard landing on the runway, she simply stated the obvious, we're here! Everyone laughed in dismay both because she was so odd, but because of her unprofessional attitude. read more

Arrived on time to board my plane. However, the plane decided to pull away from boarding gate and departed. The gate agent had no explanation. She knew the plane departed prematurely ahead of scheduled departure. She hurriedly booked me on another plane departing 1 1/2 later. 45 min later I was notified that that plane has 1hr 30 min delay. Later on I was notified again of a another delay for 1 hour. I was totally frustrated. I requested a refund and was promised to received one. Two months later still no refund, made several calls and emails mails still no refund. read more

Who do I contact in regards to a portable laptop monitor that your baggage handlers distroyed throwing my luggage onto their cart. I witnessed the carelss handling of our luggage while waiting to exit the plane. Case # 115588808 / Confirmation # CUN95T I put this message on the Southwest Airlines Facebook page, crickets. read more

Great service!!! We always fly Southwest because they're so convenient and friendly but this time we utilized their cargo/freight. Big shout out to Mario! He is super friendly and very knowledgeable. He is the best and deserves a raise! We will definitely use Southwest again! read more

I live SW airlines. It's so easy to book flights and at reasonable prices. It's open seating and I need an aisle, do I pay for the Early Bird boarding to ensure that. The flight attendants are very friendly and *attentive*. :-) Can't go wrong with Southwest. Planes are clean and the seats are comfortable. read more

Don't fall for this they'll leave your ass stranded and they won't care you want to accommodate you.... Will give you a refund discount ask me how I know read more

Southwest Airlines - Don't fall for it they leave your ass stranded and won't do anything about it nor care.... Ask me how I know - Airlines Near Me - Ontario, California

Flew Southwest out of Ontario to get to Orlando. Luggage check was easy. They charge $10 for reusable liquor bottle cushions if you want to check liquor. Cocktails were $7. Flight was on time and landed early, overall good experience. read more

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The help desk was so rude. I had back to back flights so I was nervous on timing. Checking in to see if the flight is still on time they stated "they didn't know why I was curious about my flight since once the plane comes everyone hops on at one time". Specifically asking about the 30 minutes prior to board before take off she said "that's not even what we do". Well ok then read more

I have a lot of pros and cons when it comes to Southwest but definitely more pros than cons. They have very convenient options to a lot of locations from SJC including Ontario. The flight in and out was uneventful just the way I like it. read more

Had a flight today #1741 from Phoenix to Ontario and it was absolutely pleasant. There were three lady crew members and they were so funny, fantastic smiles and wonderful service. I wish they were on all of my flights! Ok so they lost my bag tho! =( read more

This shout out is to Erica #Y765 for some of the most outstanding customer service I have received from anywhere. The reason I called customer service was to change a flight to an earlier date. She walked me through how to use my points, how to share my points for my wife's ticket with having me log onto my site and walked me through the whole process all while having a great conversation about family and shared some laughs. Hands down Southwest you have a gem working for you. Erica Y765 you made my day and I can't thank you enough. Thank you for a wonderful experience! read more

Southwest Continues To Be A Mixed Bag, But Generally Comes Through SITREP I was making my trip for a 4-Day Weekend down to Palm Springs. My friends pester me about flying directly into Palm Springs Airport (because, of course, it's in their best interest if I'm getting a car), but it's not in MY best interest if I can use Rapid Reward points to catch a free flight. THE SETUP Things I like about the Ontario Airport / Southwest Airlines Nexus: * Namely, as mentioned above, I was able to use my Rapid Rewards for this SMF-ONT roundtrip; * Don't charge me for my checked luggage nor my carry-on; * Have a reasonable algorithm for allotting seats from right down to calling 24 HRS before giving joes like me - who don't want to pay for Business Class or even refundable - and prefer to stick with the cheaper "Wanna Get Away" tickets - and THIS instance, my Rapid Reward points - a FAIR CHANCE of getting up in the A-Boarding group just by being quick on the Check-In Process (and with my Southwest iPhone app, that just makes it so much easier for me; * The Flight Staff were hella funny on the microphone, 2 of them could have been standup comics they were THAT good * Always have the snacks, always let me have the full can of Coke Zero; * Free TV on my devices so I can watch my news; https://www.yelp.com/biz_photos/southwest-airlines-ontario?select=fZGqyFs-8Pw4z9_UgX26gA&userid=3mNz5nQFTIBQm0oU5mBR0w Things I don't like about the Ontario Airport Southwest Airlines Nexus: * What's with this crap about NOT posting a Gate No. until just about an hour before the flight? https://www.yelp.com/biz_photos/southwest-airlines-ontario?select=Z8lqchmvNCxawDunqpkC5g&userid=3mNz5nQFTIBQm0oU5mBR0w * If I have a narrow window with my Southwest Drink Tickets - which is limited to the flight itself - it's a bit irritating for you to be out of whiskey options when that's what I want to redeem my ticket. You know the ticket is worthless to me outside the flight, or beyond your arbitrary expiration date, right? For me this sums up my "Ying" and "Ying" for Southwest between SMF and ONT. THE LOWDOWN Overall, this Southwest leg is a dependable on-time flight. read more

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if you pay for an upgrade and get a drink ticket, it's almost like buying a scratch ticket, there's no guarantee you will get your two dollars back. They had some turbulence on the flight between Austin and New Orleans and they served absolutely no drinks. Mind you, turbulence was only part of the flight, but I get prioritizing safety. The problem is they never volunteered to give vouchers and when I asked at the counter (which I shouldn't even have had to )for a voucher for my next flight, they said they didn't do that and I would have to call. read more

Much much better flight by SWA yesterday. On time, fast, and courteous flight attendants. The last couple of FAs were furious post menopausal Glen Close Fatal Attraction clones. Star knock for the extra loud PA system. Dial down the volume please. They don't need hear you outside of the plane. read more

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Quick flight to San Francisco for the 49er game tmrw. Southwest is always the best way to fly. LessssGooooooo!!! Also they have a chick-fill-A at the terminal. read more

Southwest Airlines - 49er game tmrw Letssss Go!!! - Airlines Near Me - Ontario, California

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Thank you so much to Karen at Ontario airport for helping us with our delayed flight and thank you so much to Andrew 87152 for helping get it all figured out. I couldn't be happier with the service Southwest Airlines provided! read more

I had an absolutely amazing experience with the Southwest airline crew on Friday! My flight to Vegas was delayed due to bad weather so they let people get off the plane if they chose to. I chose to stay on the plane but move to a closer seat. One of the flight attendants Dave let me take a selfie standing in front of the cockpit, then let me sit in the pilot's seat and he took a pic of me and the copilot! The crew gave us refreshments and Dave even got us donut holes to snack on! This was an unexpected turn turned good and so much fun! Kudos to Dave and the rest of the flight crew! You guys all worked together to really make us passengers feel better about the unfortunate circumstances we were hit with. Thank you so much again! read more

Southwest Airlines - Airlines Near Me - Ontario, California

Booked Southwest Airlines tickets via Fareoyard. After having read numerous negative reviews of Fareoyard and becoming aware of sketchy terms and conditions, in accordance with Fareoyard and my state's online purchase terms, I cancelled the purchase. Fareoyard provided my financial information to Southwest Airlines and Sourhwest Airlines has made several attempts to collect the funds from a legally cancelled purchase. read more

I fly Southwest airlines often and have been a dedicated customer with them for years. They were my airline for all domestic travel. Unfortunately, I am going to have to discontinue using this airline. I've flown three times in the last year with multiple hours of delays due to maintenance issues with their planes. The attitude with which the airline treats its customers is one where they seem to not just want to deal with you. I called customer service and asked to speak to a representative about the frequent delays in my flights. Unfortunately, they don't allow you to speak to a customer service rep about complaints. That to me shows a complete disregard for the customer. I will do everything in my power to not use this airline for domestic flights. I would advise you, the customers, to do the same until they take your patronage seriously. read more

Southwest teams seem to be down to earth and kind, they don't behave like pre-Madonna's. Even the Captains are nice. They get you in and out of the plan fast. Thank you Southwest. read more

Damn, there sure are a lot of horror stories posted here; or maybe some are from people "suffering" from 1st World Problems Syndrome. Knock on wood, but I have never had an issue flying Southwest with the exception of a 40 minute delay due to some hacker POS disrupting the flight schedules on 04/18/2023. Not that big of a deal and the pilot seemed to make up for it in flight, as we only landed back in Ontario 10 minutes later than initially scheduled. I have flown Southwest 9 out of 10 times in the past 20 years. I like flying Southwest because there are no add-ons for things like luggage and seating assignments. You get two, TWO, free bags to check in AND you can take a carry-on if you have that much stuff "needing" transported to your destination. It is first come first served when comes to seating, though. That may turn some people off, but I just try to make sure I get on some time in the middle of the pack. IF you have young children, toddlers or infants you get to board before 'B' passes get to. This can frustrate some passengers (it never did me unless it was a herd of 10+ "family members" snaking ahead of the line). I never used this perk until this last flight when I had a 3.5 year old toddler going on a long weekend adventure with her papa. It was nice, I will admit - thank you. The staff at the counters and in the planes have always been amicable and helpful. Once in awhile you may get an ass manning the gate counter, but it's been an anomaly for me. They served drinks and snacks on both legs of the trip to Seattle. Bring your own food if you think you'll be hungry though. If I have any complaints to make it has to do with the tight ass seats and the ridiculously small restrooms. You are screwed if you are a "large" person with both of these issues; and you are screwed if you are seated already and that "large" person squeezes into the vacant seat next to you (if applicable). Try assisting a toddler in the restroom to go potty, or changing a diaper/pull-up on one. It is almost impossible, but not. read more

My favorite airline by far. Great prices and always great customer service. We have not had any bad experiences with them. On this particular trip I had to fly with frontier on our way to Denver and it was horrible. On our way back I was able to get tickets with Southwest and the atmosphere and quality of customer service is just so much better. I love flying with them. read more

Southwest Airlines - Southwest squad! - Airlines Near Me - Ontario, California

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This place I had 3 fragile stickers on my luggage and they pay no attention to it and break a 2.5k computer tower read more

Southwest Airlines - This is my tower all my glass broken - Airlines Near Me - Ontario, California

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What's not to love? Southwest always gets it right. My greatest fear is that they will, someday, merge with an evil corporation and be eviscerated just like Delta eviscerated Northwest Airlines. Oh, and please consider flying to Anchorage. Now that I'm flying there, I would live to take Southwest the entire trip. read more

Southwest Airlines - Waiting. - Airlines Near Me - Ontario, California

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