So I'm actually sending good will and gratitude to Michael and Roxanne who were answering customer service phone calls tonight on March 23, 2026 between 9 and 10 p.m. PST at 1-800-435-9792. It's unconventional I know and I'm writing it using the Ontario airport site (my favorite airport), just because I don't know how else to thank them. Long story short, I booked a return flight from Cincinnati to Ontario in June for my husband who is visiting a friend that month. 1. Thanks to Michael who helped us get assigned seating for both legs of his return flight (for a fee). My husband then needed the app on his phone to keep track of any flight or gate changes on that future date. The app and Southwest website kept stating that he already had a rewards account and could not create a new one. The problem was that he couldn't remember the username or password from over 10 years ago when he last flew Southwest. (Rapid Rewards also changed account numbers since then because I knew my account name and password but they don't work either). 2. Thank you to Roxanne who answered the second time we called the 1-800 number and not only gave us the account number but also a link to reset the password. She then linked the future trip to his account so it would appear on the app when he logged in!!! Once again, humans triumph over the frustrations of technology. Thank you, Michael and Roxanne. You represent Southwest well! read more

hate them now 3rd time on an empty flight with 3 of us in one row in the back, 0 stars read more

I've flown with Southwest for years and they've been with me through every season of life. When I first left Cleveland with two suitcases and a one way ticket, leaving my family behind while they cried, I tried not to cry too. I met strangers on planes, drank some Jack Daniels, and kept going. Since then, I've flown them for everything through snow, rain, sun, morning or night. They've always been consistent, fair, and friendly. I love how easy it is to travel with them, no drama, just smooth flying. The flight attendants have heart, and that really shows. I've even flown with my dog and my guitar and had no issues at all. They've gone out of their way to accommodate me before if something went wrong, without me even having to ask. I'll be updating this review after my trip at the end of November. We purchased their top tier package this time, the one that includes early boarding, bags, and a drink. Typically I always pay for early bird. I know Tuesdays, Wednesdays, and sometimes Saturdays are the best times to book a ticket, and at this point I've just about memorized the gates. I love the free Wi-Fi and how easy it is to track flight time. For now, I'll just say this: if an airline can make you feel at home in the middle of the sky, it's Southwest. read more

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This is probably the second time I've flown Southwest out of Ontario Airport, and funny enough, both times the flights were delayed. But big props to Southwest for still getting me to my destination, even during the government shutdown. Originally, our flight was supposed to leave at 6 am with a stop in Dallas and then finally arrive in Savannah around 3 pm. We ended up taking off around 9 am with a long layover in Nashville, and finally landed around 11:30 pm or later. It was a bit inconvenient because we lost a whole day, plus Avis (check out my review for them) had no cars available when we arrived -- major bummer. That said, I do enjoy Southwest's pretzels and Oreos, and the flight attendants were super kind and friendly. Despite the delays, they made the flight a bit more bearable. read more

This is for Ricky at the curbside check in baggage guy! He was awesome. Had a wheelchair ready for my mom even before she got out of the car. Best customer service we've ever had at Southwest. read more

I fly a lot and as an A list customer of Southwest, I'd expect that I would get priority boarding. Being in group 5 and calling it priority isn't the same. Do better Southwest!! read more

I have $447.36 in travel funds from a cancelled trip. Weekend ago I attempted to use my travel funds to book a trip. Because the flight was 1week after the expiration date I could not use my travel funds! I was instructed to call back the day the funds expire, for a 3month extension. did that and was told I could not do it until the next day!. Did that. I was issued a voucher, tried to use it and it would not let me use all of my money! Only covered the base fare and no one seems to be able to explain WHY! Only saying , it's policy!Why is Southwest holding my money hostage and dictating how I use it! Very frustrated and very pissed! FLIER beware, don't cancel a trip because this is what could happen. I would give no stars if I could. read more

First time flying to Phoenix Arizona. We chose Southwest because it's the only airline that flies to Phoenix from Ontario California. We didn't want to drive to LAX so Southwest will have to do. The entire experience was much better than I expected. From checking in bags to boarding and flying, everything was pretty smooth. Everybody was friendly and pleasant enough. The beverage menu was decent and I liked my hard seltzer. Overall the short flights were not bad even though I am not a fan of flying! read more

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You ruined your business model. The new seating protocol is terrible. You need to go back to the unassigned seating.

Oh southwest. How far you've fallen. Loyal customer for over 20 years. But corporate decided that in addition to high fares they're gonna charge more than other airlines for bags. And even though there's a completely empty row behind me I can't move one row back because of "assigned seating". Right.... The flight attendants used to seem to love their job and now they're just dead behind the eyes. Last choice for me going forward. Good job corporate!! read more

Here I come Texas !!! Excellent service by staff from ticketing to security check to boarding to the plane . No delays today. Its a full flight. I decided today to review this 737-800 aircraft. I like front seating if I could cause it's quicker to exit, and more legroom space to cross and stretch. This aircraft has the side tables sliding out from the stationery left arm rest which made the seating space is very narrow which makes you rub elbows with the neighbors. Ready to take off! read more

Southwest Airlines - Love heart logo - Airlines Near Me - Ontario, California

Over the last 2+ decades, I have flown with Southwest (SW) the most out of all the other airlines. I used to have their credit card, too, but I cancelled it due to downsizing my credit cards stack LOL. I think I am still under their rewards program though. Anyway, what I like about SW is that they allow 2 bags to fly for free. What a perk! Also their complimentary drink and snack is nice, too, even for a short flight. Staff is usually friendly and pleasant. I haven't encountered any crew member with poor behavior. Thank you SW! My experience with their boarding and in flight crew was great from Ontario to San Jose. It was a short flight so wasn't too bad. Got my ginger ale with no rocks, but should have gotten some rocks as it tastes better when it's cold. And the snack bag with pretzels and crackers... yep, no more peanuts which was removed almost 5 years ago... wow, how time flies! Landing was wonderful and smooth. It felt like we just glided effortlessly on the runway... didn't feel a thing! We arrived some minutes early, too. Well done Captain... well done... thank you! So there you have it... another successful SW flight... till our next one! Safe and happy travels always! read more

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Oh my goodness! This airline is bottom of the barrel as far as airlines go. The flight attendants are rude, the one on the speaker for our flight from Vegas to Ontario could not communicate properly! She mumbled into the intercom throughout the flight. No one understood what she was saying both because she had a very heavy accent but also because she mumbled and spoke in grunts instead of complete sentences. Upon arrival, after the plane made a hard landing on the runway, she simply stated the obvious, we're here! Everyone laughed in dismay both because she was so odd, but because of her unprofessional attitude. read more

Arrived on time to board my plane. However, the plane decided to pull away from boarding gate and departed. The gate agent had no explanation. She knew the plane departed prematurely ahead of scheduled departure. She hurriedly booked me on another plane departing 1 1/2 later. 45 min later I was notified that that plane has 1hr 30 min delay. Later on I was notified again of a another delay for 1 hour. I was totally frustrated. I requested a refund and was promised to received one. Two months later still no refund, made several calls and emails mails still no refund. read more

Who do I contact in regards to a portable laptop monitor that your baggage handlers distroyed throwing my luggage onto their cart. I witnessed the carelss handling of our luggage while waiting to exit the plane. Case # 115588808 / Confirmation # CUN95T I put this message on the Southwest Airlines Facebook page, crickets. read more

Great service!!! We always fly Southwest because they're so convenient and friendly but this time we utilized their cargo/freight. Big shout out to Mario! He is super friendly and very knowledgeable. He is the best and deserves a raise! We will definitely use Southwest again! read more

I live SW airlines. It's so easy to book flights and at reasonable prices. It's open seating and I need an aisle, do I pay for the Early Bird boarding to ensure that. The flight attendants are very friendly and *attentive*. :-) Can't go wrong with Southwest. Planes are clean and the seats are comfortable. read more

Don't fall for this they'll leave your ass stranded and they won't care you want to accommodate you.... Will give you a refund discount ask me how I know read more

Southwest Airlines - Don't fall for it they leave your ass stranded and won't do anything about it nor care.... Ask me how I know - Airlines Near Me - Ontario, California

The help desk was so rude. I had back to back flights so I was nervous on timing. Checking in to see if the flight is still on time they stated "they didn't know why I was curious about my flight since once the plane comes everyone hops on at one time". Specifically asking about the 30 minutes prior to board before take off she said "that's not even what we do". Well ok then read more

Flew Southwest out of Ontario to get to Orlando. Luggage check was easy. They charge $10 for reusable liquor bottle cushions if you want to check liquor. Cocktails were $7. Flight was on time and landed early, overall good experience. read more

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if you pay for an upgrade and get a drink ticket, it's almost like buying a scratch ticket, there's no guarantee you will get your two dollars back. They had some turbulence on the flight between Austin and New Orleans and they served absolutely no drinks. Mind you, turbulence was only part of the flight, but I get prioritizing safety. The problem is they never volunteered to give vouchers and when I asked at the counter (which I shouldn't even have had to )for a voucher for my next flight, they said they didn't do that and I would have to call. read more

Thank you so much to Karen at Ontario airport for helping us with our delayed flight and thank you so much to Andrew 87152 for helping get it all figured out. I couldn't be happier with the service Southwest Airlines provided! read more

Booked Southwest Airlines tickets via Fareoyard. After having read numerous negative reviews of Fareoyard and becoming aware of sketchy terms and conditions, in accordance with Fareoyard and my state's online purchase terms, I cancelled the purchase. Fareoyard provided my financial information to Southwest Airlines and Sourhwest Airlines has made several attempts to collect the funds from a legally cancelled purchase. read more

Had a flight today #1741 from Phoenix to Ontario and it was absolutely pleasant. There were three lady crew members and they were so funny, fantastic smiles and wonderful service. I wish they were on all of my flights! Ok so they lost my bag tho! =( read more

This shout out is to Erica #Y765 for some of the most outstanding customer service I have received from anywhere. The reason I called customer service was to change a flight to an earlier date. She walked me through how to use my points, how to share my points for my wife's ticket with having me log onto my site and walked me through the whole process all while having a great conversation about family and shared some laughs. Hands down Southwest you have a gem working for you. Erica Y765 you made my day and I can't thank you enough. Thank you for a wonderful experience! read more

I fly Southwest airlines often and have been a dedicated customer with them for years. They were my airline for all domestic travel. Unfortunately, I am going to have to discontinue using this airline. I've flown three times in the last year with multiple hours of delays due to maintenance issues with their planes. The attitude with which the airline treats its customers is one where they seem to not just want to deal with you. I called customer service and asked to speak to a representative about the frequent delays in my flights. Unfortunately, they don't allow you to speak to a customer service rep about complaints. That to me shows a complete disregard for the customer. I will do everything in my power to not use this airline for domestic flights. I would advise you, the customers, to do the same until they take your patronage seriously. read more

I have a lot of pros and cons when it comes to Southwest but definitely more pros than cons. They have very convenient options to a lot of locations from SJC including Ontario. The flight in and out was uneventful just the way I like it. read more

Quick flight to San Francisco for the 49er game tmrw. Southwest is always the best way to fly. LessssGooooooo!!! Also they have a chick-fill-A at the terminal. read more

Southwest Airlines - 49er game tmrw Letssss Go!!! - Airlines Near Me - Ontario, California

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I had an absolutely amazing experience with the Southwest airline crew on Friday! My flight to Vegas was delayed due to bad weather so they let people get off the plane if they chose to. I chose to stay on the plane but move to a closer seat. One of the flight attendants Dave let me take a selfie standing in front of the cockpit, then let me sit in the pilot's seat and he took a pic of me and the copilot! The crew gave us refreshments and Dave even got us donut holes to snack on! This was an unexpected turn turned good and so much fun! Kudos to Dave and the rest of the flight crew! You guys all worked together to really make us passengers feel better about the unfortunate circumstances we were hit with. Thank you so much again! read more

Southwest Airlines - Airlines Near Me - Ontario, California

Southwest Continues To Be A Mixed Bag, But Generally Comes Through SITREP I was making my trip for a 4-Day Weekend down to Palm Springs. My friends pester me about flying directly into Palm Springs Airport (because, of course, it's in their best interest if I'm getting a car), but it's not in MY best interest if I can use Rapid Reward points to catch a free flight. THE SETUP Things I like about the Ontario Airport / Southwest Airlines Nexus: * Namely, as mentioned above, I was able to use my Rapid Rewards for this SMF-ONT roundtrip; * Don't charge me for my checked luggage nor my carry-on; * Have a reasonable algorithm for allotting seats from right down to calling 24 HRS before giving joes like me - who don't want to pay for Business Class or even refundable - and prefer to stick with the cheaper "Wanna Get Away" tickets - and THIS instance, my Rapid Reward points - a FAIR CHANCE of getting up in the A-Boarding group just by being quick on the Check-In Process (and with my Southwest iPhone app, that just makes it so much easier for me; * The Flight Staff were hella funny on the microphone, 2 of them could have been standup comics they were THAT good * Always have the snacks, always let me have the full can of Coke Zero; * Free TV on my devices so I can watch my news; https://www.yelp.com/biz_photos/southwest-airlines-ontario?select=fZGqyFs-8Pw4z9_UgX26gA&userid=3mNz5nQFTIBQm0oU5mBR0w Things I don't like about the Ontario Airport Southwest Airlines Nexus: * What's with this crap about NOT posting a Gate No. until just about an hour before the flight? https://www.yelp.com/biz_photos/southwest-airlines-ontario?select=Z8lqchmvNCxawDunqpkC5g&userid=3mNz5nQFTIBQm0oU5mBR0w * If I have a narrow window with my Southwest Drink Tickets - which is limited to the flight itself - it's a bit irritating for you to be out of whiskey options when that's what I want to redeem my ticket. You know the ticket is worthless to me outside the flight, or beyond your arbitrary expiration date, right? For me this sums up my "Ying" and "Ying" for Southwest between SMF and ONT. THE LOWDOWN Overall, this Southwest leg is a dependable on-time flight. read more

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Much much better flight by SWA yesterday. On time, fast, and courteous flight attendants. The last couple of FAs were furious post menopausal Glen Close Fatal Attraction clones. Star knock for the extra loud PA system. Dial down the volume please. They don't need hear you outside of the plane. read more

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We got to Denver Airport way early for flight to San Diego. There was Southwest flight leaving 2 hours before our scheduled flight, so naturally wanted to see about changing to the earlier flight. Southwest rep at the ticket desk checked his computer and said looks good, there are 10 standby seats and my GF and I would be number 7 and 8. He check our bag for the earlier flight and printed our standby paperwork. But when we check in at the gate, the rep named Lina or Lisa or something similar (short, middle-aged brunette if SW cares) said absolutely we cannot fly standby on that flight--because we bought our ticket through Expedia. I responded that the SW rep had already told us there were plenty of standby seats and had already checked our bag onto the flight. She didn't care. She also claimed that SW could be "fined" if she let us on the flight. I continued to press but she wasn't having it. Finally, I stated that it might be better customer service to allow us on the standby list on a flight that already had a luggage rather than enforcing some dubious claim about an Expedia ticket purchase. Nope, no go. She could have said "let's see if there's still room on the flight for you when we board"--and gotten 2 happy travelers. Instead, she got a crappy review for the airline. I blame Southwest for bad training. read more

Southwest teams seem to be down to earth and kind, they don't behave like pre-Madonna's. Even the Captains are nice. They get you in and out of the plan fast. Thank you Southwest. read more

This place I had 3 fragile stickers on my luggage and they pay no attention to it and break a 2.5k computer tower read more

Southwest Airlines - This is my tower all my glass broken - Airlines Near Me - Ontario, California

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Damn, there sure are a lot of horror stories posted here; or maybe some are from people "suffering" from 1st World Problems Syndrome. Knock on wood, but I have never had an issue flying Southwest with the exception of a 40 minute delay due to some hacker POS disrupting the flight schedules on 04/18/2023. Not that big of a deal and the pilot seemed to make up for it in flight, as we only landed back in Ontario 10 minutes later than initially scheduled. I have flown Southwest 9 out of 10 times in the past 20 years. I like flying Southwest because there are no add-ons for things like luggage and seating assignments. You get two, TWO, free bags to check in AND you can take a carry-on if you have that much stuff "needing" transported to your destination. It is first come first served when comes to seating, though. That may turn some people off, but I just try to make sure I get on some time in the middle of the pack. IF you have young children, toddlers or infants you get to board before 'B' passes get to. This can frustrate some passengers (it never did me unless it was a herd of 10+ "family members" snaking ahead of the line). I never used this perk until this last flight when I had a 3.5 year old toddler going on a long weekend adventure with her papa. It was nice, I will admit - thank you. The staff at the counters and in the planes have always been amicable and helpful. Once in awhile you may get an ass manning the gate counter, but it's been an anomaly for me. They served drinks and snacks on both legs of the trip to Seattle. Bring your own food if you think you'll be hungry though. If I have any complaints to make it has to do with the tight ass seats and the ridiculously small restrooms. You are screwed if you are a "large" person with both of these issues; and you are screwed if you are seated already and that "large" person squeezes into the vacant seat next to you (if applicable). Try assisting a toddler in the restroom to go potty, or changing a diaper/pull-up on one. It is almost impossible, but not. read more

I like Southwest Air Lines. It went where I needed to go, crew friendly and seats comfortable, legroom too! I have no ill feeling toward my flights I've taken with them. read more

The airline lost my luggage. I don't check in my carry-on because of fear that SW will lose it; however, there's no more space in the cabin so it was checked in by force. I had several layovers from ONT to Sacramento to Washington to Denver to Boston. I don't know where my luggage went. I even repeated thrice to the staff to ensure that it would arrive in Boston, not somewhere else. The staff did say he would make sure. When I arrived in Boston, the customer service informed me that the staff scanned the wrong thing. SW did not start right this morning when the front desk confused my boarding gate. I verified my boarding gate because the screen says "Austin" but I'm going to Denver to Boston. I was told to go to Gate 405 instead of Gate 407. In Gate 405, I was told that I was Gate 407. SW staff was confused already with the boarding gate, and much more about the luggage situation. How come? I personally like SW, but this time, their service was poor. In Boston customer service, i was instructed to buy my clothes instead. Where can i buy clothes at 12 midnight? Thank you SW that I will be wearing my running shoes and sweatpants for my 9 am work today! Imagine how i wore those clothes from 4 am in CA and until the following day in Boston? The worst part was I will going to miss my Hypothyroid meds in the morning, and other medications for hormone issues. My sleep medication was also in that luggage. That means I's sleepless today. You see Im still awake at 5:12 am anxious about my luggage, what to wear to work, and the effect of missing my medications. Some things are cannot be bought in a blink. Those are prescription Rx. The customer service at Boston was in a hurry to leave because it was already 12 midnight. Cannot they be more caring enough to think that I'm not a local of Boston and i still need to pick up my Rental car and find my hotel., They are from Boston.. They could have care more about a helpless passenger who traveled all the way from CA. I have room for errors, but this could have been prevented if staff are more careful. You can do better next time! read more

The crew on #2453 really shined when we have a 3 hour weather 'side trip'. What a difference Southwest provided when we were diverted to Houston due to a storm. Both the pilot and the attendants kept us informed on what was happening, even when the tower had nothing to add. We were let off the plane for a while for a quick dinner and bathroom break, then called back on to get on to Love field. Since we were informed, everyone had a good attitude about a bad situation. Not the experience we had on Alaska Air in Seattle last year where we were kept in the dark for hours in the plane, told to finally deplane and lied to by the attendants on what our options were. Then a 2 hour line to rebook and then had to move to another 2 hour line since they went home! read more

My favorite airline by far. Great prices and always great customer service. We have not had any bad experiences with them. On this particular trip I had to fly with frontier on our way to Denver and it was horrible. On our way back I was able to get tickets with Southwest and the atmosphere and quality of customer service is just so much better. I love flying with them. read more

Southwest Airlines - Southwest squad! - Airlines Near Me - Ontario, California

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What's not to love? Southwest always gets it right. My greatest fear is that they will, someday, merge with an evil corporation and be eviscerated just like Delta eviscerated Northwest Airlines. Oh, and please consider flying to Anchorage. Now that I'm flying there, I would live to take Southwest the entire trip. read more

Southwest Airlines - Waiting. - Airlines Near Me - Ontario, California

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