Great service at a good price. Operater worked hard and was knowledgeable of the type system we…read morehave...took time to explain things and suggested putting in a septic tank riser in order to avoid having to dig down to the access/lid next time (on solids tank). Driver was friendly and took care of the business end of things (ex: payment and paperwork).

I've been using Tideland septic services for 9 months while living in our RV on our property during…read morethe building of our new home. They were very responsive usually the same week. Upon our final dumping I needed to clean the tank as well as possible and the assisted me by lifting the tank up on one end so I could block it up to rinse it towards the suction hole. It's a 300 gallon tank and fairly heavy even empty. Very much appreciated their service was great and the guys were very friendly and professional. GF Santa Fe, TX

They gave me an appointment window of between 8 and 12 a.m. which leaves you just sitting around…read morewaiting. They didn't show up at all so continued to wait the entire day, wasted my entire Saturday. They did not have the decency to even call. I will find another plumbing service that respects their customer's time.

ZOOM was very easy to deal with ...They got to my job immediately...Work was completed…read moreproficiency...Scot their plumber did excellent work and tested what he did ...Would recommend them 100% .....Happy Customer

These are the worst people to have do anything for your water my water is green one day the…read morebleached like a pool the next the lady doesn't answer the phone and she is very rude and will send your spouse very rude and vulgar emails if you complain about it and she lies to state to get away with it I hope nobody has to be forced to use there water in the future please save your self the head ache of dealing with these people I have never seen someone attempt to run a business like this your will be wasting your hard earned money and time and the way they tell you to fix it is to drain your water hose instead of keeping up with the well the correct way

5 minutes ago This…read moreis the worst company we have ever dealt with. They did our well & septic on a new home build. They demanded the money up front and we didnt think they would end up finishing the job. The builder contracted them. There equipment is old and broke down which cost us extra cash to redrill. AFTER adding 2 filter systems the water often smells and its discolored/yellow. We pay a lot of money for their service & have been very disappointed. When you call them there is no answer. They might come out after calling several times but they dont tell you they came. They are horrible!! I dont know how they stay in business. Save yourself much headaches and use another company,

We had our septic installed in 2015 by Kitchener. We have had nothing but problems. If it rains my…read moretoilets don't work. I spoke with him about fixing it and he said he'd come out and has never come back and doesn't take my calls.

Huge shout out to Gulf Coast Aerobic Services! We had some back and forth with the buyers while…read moreselling our house and this whole crew went above and beyond to help us make sure everything was as it should be and ready for the new home owners! Making multiple trips to the house (at no extra charge), creating specialized docs to be in line with the realtors requests, and staying in great contact with us at all times! Did I mention they made it all happen in less than 48 hours to make sure we could get to closing??? I can not go on enough about this wonderful company! 10 out of 10 would recommend!

If I could give negative stars, I would. They don't answer the phone, they don't do what you paid…read morethem to do, they actually shut off your system, causing it to back up and blow the pump up. All three of my tanks were full to the brim of sludge. Details below: I have been a customer of Gulf Coast Aerobics since I bought my home in late 2015 and am extremely disappointed in the lack of communication from the company between 2019 and now, April of 2021. I emailed Gulf Coast Aerobics on Monday, November 9, 2020 requesting a refund since I had not received any inspection reports at all in 2020. After multiple emails between us, I decided to give Gulf Coast Aerobics the benefit of the doubt and renewed my maintenance contract with them on December 22, 2020. Friday, February 5, 2021, at 9:49 AM, I called Gulf Coast Aerobic because the light and alarm on my septic system box was on, meaning something was wrong. I was told that the technician was already dispatched for the day, but she (Brandy?) would call him to add my house to his list. She (Brandy?) proceeded to tell me about the $85 call-out fee, and that most likely, the tech could fix the problem with the material on his truck, so that would be all included with the $85 fee. I agreed to the fee and asked if they could check on when to have my system pumped again. I then waited for a call back from the company to give me an update on what was wrong. By Monday, February 8, 2021, my light and alarm was still on. At 11:20 AM I called Gulf Coast Aerobic back and told them I needed to know if anyone would come out or not, so I could call another company if I needed to. She (Brandy?) said the tech would be out that day between 1 PM and 2 PM. According to my son and neighbor, the tech showed up a little later than that and was at my house for less than 5 total minutes. When I got home that day, the light was off, so I assumed the problem had been fixed. Twenty days later, on Sunday, February 28, 2021, my husband realized that our entire backyard was wet (not from rain) and found all 3 septic tanks completely full to the brim and overflowing with sludge and water. When he opened the panel box, all switches had been turned to the off position. It is my understanding that when the tech came out on Monday, 2/8, he simply shut the switches off and left, not fixing anything at all. This explains why I never received a return phone call from Gulf Coast Aerobics with an update or asking for the call-out payment. My husband and I have both tried calling Gulf Coast Aerobics, and they do not answer the phone. We ultimately called another contractor, who came out the same day and had to replace our spray pump and clean all 3 tanks out. Including the call-out fee, our total out-of-pocket amount was $1,350.00. According to the new contractor, our system was not maintenanced and had not been for a long time, as well as the tanks needing to be pumped out a long time ago. This could have all been prevented if Gulf Coast Aerobics were doing what they were hired to do. I'm not even sure if Galveston County received copies of our "inspection reports" from this company- I know I have not.

Seth at the Santa Fe location was great. He showed up when he was scheduled and was finished in a…read moretimely manner. I will be recommending him to my friends, family and neighbors, they can't go wrong with his services. Affordable prices too which is a huge plus.

Seth is awesome at customer service and timeliness. He prides himself on excellent work and made a…read morerepair free when he initially misjudged it. I will continue to recommend him to everyone I know

This company made a contract with the customer for three services over a year for $300. They…read morechanged their policy mid-year did not notify their customers of a change in their policy about having to call first before doing service. The technician came out said the gate was locked however the contractor was a code for the gate lock. He called me on his phone on his personal cell phone. I do not know him so I don't know who calling. He could have left a message on my door asking me to call them. They said they called me from the office also but there is no voicemail to that effect. I called and left a message for the owner seeing if we could work out a deal the office called me back and said because they made those two calls I don't get my service which I paid for in advance. If you're looking for a company that has great service and great price and a good customer attitude bypass this one it has none of those.

From the owner: We are a full-service septic system business ready to help eliminate your septic problems. Our team…read moreensures they are on time for your service and give you an upfront rate. Learn more and give us a call today!