I've always been skeptical and failed by dealerships service departments in the past, but we need…read morethem to fix major maintenance repairs at times.When I bought my 2016 Sierra from Parker, I was somewhat expecting the same historical treatment. I was seriously wrong about them as previously experienced. These people treated me very well in any and every customer support related field. They were able to get a part for my truck that was not even in inventory at the time within a week.So Thanks, Kayla, Josh,Matthew and the Service Manager whom test drove the vehicle along with me. I salute you for your honesty,courtesy,and ATTITUDE. R/S Robert

Purchased a 2008 GMC Sierra with 73K miles from Parker about 2 months ago. The buying process was…read moregreat and they treated me really well. I have now put about 3k miles on the truck and just had a leveling kit installed. While the kit was being installed, the installer noticed the front wheels were leaning out when the truck was on the lift. Upon inspection, they determined that 3 of the 4 ball joints were in need of replacement. Parker was either aware this or their service department was incompetent as they replaced the sway bar links on both sides before listing the truck and would have noticed upon doing that work. My transmission also began slipping, so I took it to a mechanic who determined that the pump was burnt up. Either Parker or the previous owner had to know about this because the smell of a transmission pump going out is very noticeable and it did not happen while I have driven it. It also appears as though new transmission fluid was added at some point recently (which was not reflected on Parker's service records, but perhaps it was done by previous owner). Parker offered to replace transmission and ball joints at a discount. Their discount rate was more expensive than my mechanic's rate with the same warranty and I live over an hour away, so there is the matter of getting the truck to them (not currently drivable). I'm now out over $3.5k on a truck I purchased from them and put 3k miles on.

mr. larry is awesome guy. he aways making thing right when there's wrong. it's very hard to fine…read moregood people. i'll go with this lot before i'll go with rainey any day. it's all about being honest, even though the world is not.

Purchased a vehicle advertised as having only 68,000 miles. Although the interior was in poor…read moreshape, we purchased the vehicle. We immediately spent $700.00 on brake repairs. When we tried to get the tag, they hadn't sent in the title. The vehicle would not pass emission testing. We had to get the Attorney General Consumer Protection involved to get the vehicle fixed to pass emission testing, ended up costing Sycamore $690.00. At the mechanic, we were told this vehicle would need a ton of repairs soon. No surprise... when we finally got the title, the odometer is listed as EXEMPT, not the 68,000 miles we were expecting as per the advertisement. Please, have a real mechanic check your vehicle out before paying for it. BUYER BEWARE!!!

I took my truck in to get my air bag system replaced this week. The Service Team at Powerhouse Ford…read morein Sylvester was PHENOMENAL!!! The customer service is unmatched!!! Due to the astuteness of the technician, he figured out the problem that was original diagnosed was actually not the problem and I was able to save over $700 on the bill. I am so grateful for the Service Team taking the time to make sure they are diagnosing the issues correctly and saving the customers money. They have gained a lift long customer. Thanks so much Powerhouse Ford!!! :-) Kristi Brown

poor managment and zero accountability for their actions. very sketchy dealership. does not send…read morepaperwork. you have to ask for it and threaten to get legal matter involved for them to do anything. takes in vehicles with no titles and sells vehicles anyways. very unorginized.

I have a Ford Bronco that only has 19,456 miles! It has so many recalls and the bottom of a 4x4 is…read morelike a fiberglass cardboard material! On a 4x4! It's supposed to be made for off road! I haven't done any of that except teaching my kids how to drive! I wish we would have never bought this vehicle out 2nd that we bought from there. The other we haven't had a problem with it a 2016 explorer it is doing great. Then when you go to get it "fixed " everything is still messed up bc of no parts! They will send you a letter saying what's wrong and in the letter say we don't have the parts! How ridiculous! I have a letter saying my engine may catch on fire but I have to drive it bc they don't know when the parts will come in! Not at all happy! On top of that my sunroof is messing up! Ughh

We were driving from Central Florida to central Illinois, and had a vibration in the front of our…read morecar stopped there to have them look at it. Doc, the head of services dept, gave us a quick diagnosis. We needed four new tires. He explained how he could tell. They had us back on the road in a few hours everybody that worked there was great. gave us a car to go pick up some food. We even got to bring our two little dogs inside and there was a table we could sit at and eat. Thanks Sunbelt!

I recently purchased my second vehicle from Fitz Ford, and as usual, the dealership offers…read moreexceptional service from vehicle selection until driving away in the new car.

From the owner: Family owned business'read more

I told this dealership I was out of town and that my wife would make a 3 hour drive the following…read moreday to look at a truck. The next day, as my wife was pulling in, the truck we were looking at was being parked by another couple interested as well. There was also another interested customer earlier that day, apparently waited to hit the bank to buy the truck. Albany Quality Cars had told both parties they had to wait on my wife to make a decision. In short, this dealership has integrity and morals that I can't say I have seen in all my car buying years. It was very admirable. I did not get a chance to meet them in person, but they were the nicest people over the phone and so helpful. My wife enjoyed her experience so much she wants to buy our next car from them in the near future! WE LOVE THE TRUCK!

I recently purchased a vehicle from Albany Quality Cars, and found the experience to be quite…read morestraight forward and easy. They treated me very well, were knowledgeable about the vehicle and I found good value in the price, a very pleasant experience. I would do business with these fellows again, without a second thought.

I took my 2013 Dodge Dart Rallye to Southland for its 60000 mile service and to perform the recall…read moreon the shifter bushing. It took the "technician " close to three hours to complete the recall, oil change, and inspection. I drove my car for only 1800 miles and the Multiair system started misbehaving, and I checked the engine hours and it wasn't reset. I checked the oil myself and it was black. Either, the tech added the incorrect type of oil (1.4 Multiair turbocharged engines use 5W40 Synthetic) or didn't change the oil at all. Then a rattling noise developed underneath the car. I decided then to remove the under car belly pan (I was a level 1 Chrysler tech myself and had to retire due to a fractured vertebra)to diagnose the rattling and change the oil. Two of the speednuts was broken, with one retaining bolt severely cross treaded to were it snapped on my attempt to slowly remove it. The rear part of the cover was severely torn from being bent backwards for clearance instead of being completely removed. Doing so tore and bent the exhaust heat deflector causing it to rattle on the exhaust down pipe from the turbocharger. I mean, SERIOUSLY!!! Only nine 10mm bolts and it removes with ease. No need to bend the crap out of it to access the shifter cable bushing that you neglected to even install!! My nine year old son could of done it because it's so relatively simple. Yall damaged an $182 part on a relatively rare production model of Dodge Dart. Its going to have to come out of my pocket because there's going to be a cold chance in heck that yall are going to touch my pride and joy ever again. And also, I reported yall to corporate. Don't try to screw over an retired level 1 tech with 10 years working for a five star Chrysler dealership!!

I decided to buy a good used car for my daughter and we began the shopping process. We went to one…read moreother local dealer and then decided to check out Southland. When we pulled in we noticed there was only one used car on the lot. Several SUVs and a Jeep. All were filthy. We decided to look past the dirt and check out the Altima they had. I opened the door of the vehicle and it looked like someone was living in it. It was filthy. The salesman ( thats a whole nother story) tried to get me to test drive the car but I refused to even get in it. We immediately left and will never go back.