I had an MRI done here recently, and while some staff members were wonderful, the overall experience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect. read more

In April of 2012 I had an ultrasound performed at Southgate Radiology. In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized! read more

My daughter required a 90 minute scan, and I don't know of another radiology clinic local that offers the test. My daughter, who is 18 and home from college for holiday break, wanted me to wait in the waiting room during the test. The person doing the test came into the waiting room after 80 minutes and told me that the test hadn't even started; that he couldn't find a vein and was waiting for the doctor to come in and use the vein Doppler. After that, it would be 90 minutes for the test. So my daughter was a pin cushion for more than an hour, and I have to sit in the waiting room for THREE HOURS PLUS? I can guarantee you that if anyone ever needs this test again, I'd rather drive an hour to another clinic, than go to Southgate Radiology. Seriously, why did he tell me after 80 minutes, when it's supposed to be a 90 minute test? read more

Have had several tests done there myself, but more than my tests they have done several things for my nephew. They have been absolutely AWESOME with him. He is a handicapped individual whom they have treated with great respect and gone out of their way to make him comfortable and meet his needs. I would highly recommend this office for anything anyone needs. read more