I had an MRI done here recently, and while some staff members were wonderful, the overall…read moreexperience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect.

In April of 2012 I had an ultrasound performed at Southgate Radiology…read more In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized!

I had the misfortune of having to use this business for a Doppler and a mammogram. The woman who…read moretook me back for the Doppler was very rude and short with me , she should find another field to go into as the public is not for her. Now Amy made up for the rude one who mumbled her name, Amy made the visit not so stressful, Just when I thought I would not have to see the crab again I was recalled for the mammy and low and behold who do I get to do the ultrasound the crab, later that evening I checked my self and there was bruising on my breast , so that tells me that I will be finding another company.

I am a diagnostic radiologist in training and my mother, also a physician, has used Dr. Finazzo for…read moreher screening mammography annually for as long as I can remember. She is very professional, friendly, and above all competent. As far as the previous review, ultrasound guided biopsies will always cause some bleeding inside the breast; this often takes a bit of time to manifest on the skin. The bruising is expected and normal.