Went here to test drive a few cars. That went well at first. Drove a car that was above blue book by $2000.00 I stopped while test driving to look under the hood of the vehicle. It was filthy and looked like it had not been cleaned since the car was built. I questioned why is the car so high above blue book?
The Salesman's manager sent me their 172 point inspection detailing all that was fixed when they got the car. The report states The following services : Oil & Filter , Engine & Cabin filter , Drive Belt replaced , LF RF Struts replaced, a brake job with pads and The complete interior and exterior detail.
To perform these services you would have had to enter the engine compartment 7 times to perform all that service. And the Detail missed a lot under the hood. I couldn't believe when I opened the hood to check the oil how dirty it was in the engine compartment. It makes me wonder about the overall care from the previous owners. This and the 1600 over blue book gave me pause since the 172 Point document assured me all that was done.
I have to disagree with this report. If the engine compartment was entered this much, why was it not cleaned up? I have attached pictures of the car on your lot and one from another lot. Both cars are the same year 2010. Same model, same engine. The clean car has 6000 less miles on it and they offer $9500 out the door and offer a powertrain warranty to 200K. Ric offers the same car more miles as is no warranty.
I sent these concerns and pictures to Ric G. the manager who assured me he would look into the matter and get back to me shortly. That was 3 days ago. Still waiting Ric !
So I would look elsewhere if you expect a fair deal here.
What I didn't tell them was that I need three cars not just one. But if you can't get satisfaction on the first one you know you are at the wrong dealer to start with. As of this posting Honda of Southgate is Ghosting. A picture is worth a thousand words. Attached is the report and what it claims was done. Would you actually believe they did what they claim in this report? They claim they were under this hood 7 times and no one bothered to clean the engine compartment even though the last item on the list is inside/out detailing?
Still waiting for the get back to me shortly. read more