Banana Bay was a wonderful place to stay!! Comfortable and the amenities were great. ONLY drawback was the back patio was being rebuilt with a retaining wall. Still usable just disappointing. But its being addressed!! read more

Need to have housekeeping and maintenance really maintain condos. Perdido skye 36 had awful smell, dirty carpet, mold/mildew on ceiling and then on the coldest day of stay no hot water. Should hVe .over guests to a different condo. read more

They were attentive and helpful. We arrived a bit early and contacted them. Although we had NOT made arrangements for an early check-in, they immediately checked to see that the condo was clean and allowed us in. Any issues we questioned were addressed immediately. We would definitely rent from them, and in this particular property and unit. It is a smaller community than we've stayed in before, but that became a "plus", because everything we needed was pretty closeby. We loved the restaurants we visited and the mani/pedi at Kosmo was wonderful. read more

Miserable Experience at Perdido Towers - Do Not Book This was one of the worst vacation rental experiences we've had -- and we paid over $2,000 for it. From the moment we arrived, things went downhill. Both buildings had the same number, making it a hassle just to figure out where to park. After dragging our luggage around trying to find the right elevator, we finally got into the unit -- only to look outside and see that the pool was bright green and completely unusable. The condo itself was nice but the hot water was not hot and you had to quickly shower! The a/c was controlled and at night it would get hot and I would wake up and turn the temperature down so the family could sleep! We booked this condo specifically so our son could enjoy the pool. But instead of addressing the issue, Southern Vacation Rentals gave us the runaround. Hours later, a manager finally called us back -- only to coldly point to a buried clause in the contract that basically says "tough luck." They were fully aware of the problem but said nothing up front. No warning. No apology. No effort to help us relocate or refund any part of our stay. Meanwhile, we had to deal with constant loud construction noise right outside our unit, making it impossible to relax or even sleep. This company showed zero customer service, no transparency, and absolutely no regard for the fact that we wasted hard-earned money on what turned out to be a miserable experience. If they had been honest about the pool closure or construction, we never would have booked here. Do not trust Southern Vacation Rentals. If something goes wrong, you're on your own. We will never rent from them again -- and I'd strongly warn anyone else to avoid them too. read more

Clean the unit that you manage. Quit bogus charges to everyone that rents. This was the worst condo rental experience we have ever had and no this is not our first rental we come to Florida for over 35 years rent condos and different areas of Florida. Southern vacation rentals needs to be schooled on how to handle their properties it was dirty and nasty And I could go on as a matter fact I believe I will. This place is a joke do not rent from them go elsewhere. read more

Do not rent from this company. We stayed at lost key, and the advertisement does not match how things operate there. First, our room smelled like cigar smoke and garbage as you entered. It was like that for 2 days. As you start up to the main floor the hallways had nats trapped in cobwebs. Second, in the advertisement it says beach chairs come with the rental. It is a first come first serve basis and that means waking up at 7 driving over to the beach club and getting chairs and an umbrella setup so you have chairs at 10:30. You cannot park at the beach club either, there is public parking just to the left of the club but space is limited so arrive early. In short, we had to rush so we had chairs and an umbrella at the beach. Then the room was not on par for the price. read more

Southern Vacation Rentals - Bugs in cobwebs - Vacation Rentals Near Me - Perdido Key, Florida

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This is the worst management company I have ever dealt with traveling. We rented a condo in Perdido Key for 2 weeks in Beach Colony. Rented through vrbo. Neither vrbo or this management company informed us the balcony for our beachfront/oceanfront would be closed entire time. I received several emails from them prior to arrival day. None of the emails contained information to go to their website or information related to this work. In addition the blinds were broken the entire time in the main living area. With workers on the balcony starting early morning until early evening there was no privacy. The noise was horrendous everyday. I could go on & on. The management company offered no solution whatsoever. Do not recommend renting through them. read more

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We rented a unit at Shipwatch in Perdido. The condo looked exactly like the pictures and was very clean. The beds were so comfortable and the living room furniture was great. The condo was very clean and the parking was perfect. We really enjoyed the location, views and easy access to the beach. There were no issues during our visit. Very pleased with our condo and Southern Vacation Rentals. We will definitely be back! read more

We stayed at Banana Bay for several days. Booking: we actually saw this on A vacation all rental site first but booked direct (cheaper and no third party fees). We did call to ask a few questions before booking. Pet Friendly: It's hard to find pet friendly options that are reasonable. $250 fee for two pets under 25 pounds. I can't board my dogs for that. Very reasonable. Check In: What a breeze! They email you all of the information that you need a few days prior to arrival. You do not have to go to the office, wait in line to pick up keys, and then drive to your rental. Everything was keyless-they emailed gate and door codes and we just showed up the rental and we're ready to go. The rental: The pics did not do it justice. So much more than we expected. It was clean, had ample linens, plenty of kitchenware (without there being too much that has accumulated over the years). The location was great for what we wanted. Low density so no crowding at the pool or the beach. There were several beach chairs and floats in the garage-an unexpected perk. One of the toilets was missing its tank cover but we texted the rental company and let them know-not an issue. Checkout: Super easy-take out the trash, turn off lights, lock up. No stripping the bed and piling up linens. Really enjoyed our trip and will book again. read more

We are renting a condominium through southern vacation rentals in perdido key. NEVER AGAIN. They did not disclose that the condominium is undergoing noisy renovations every day. Sadly we cannot enjoy our condo or the patio that we paid premium dollar for. Would not recommend this company for rentals. Too many others to choose from. read more

Rented a unit for 5 nights (Perdido Skye #36) and was going to have my daughter and 10 month old grandson come and spend Mother's Day (my last full day of rental) with me on the beach. WEDNESDAY: I Paid for an early arrival but on arrival there was debris from cabinets in the kitchen being ripped out and stacked onto the kitchen floor. I did not unload until I was 100% sure this would be cleared out. It finally was but well into my early check-in time that I was charged extra for. So I was left with no cabinets below the kitchen sink, exposing the plumbing and sharp nails coming out of cabinets on either side. THURSDAY: The following morning as I washed a dish in the sink water was leaking onto the floor below the sink. I reported it and was told to go about my day and someone would check on it. As I was trying to enjoy my day I received texts and a phone call asking when I'd be back in the unit because the manager wanted me to show him where it was leaking because he didn't see it. I was not cutting my time on the beach short but was irritated while trying to relax. I just asked for a bucket and to be left alone. I was told to use a bowl or pitcher and if a bucket was located it would be brought. I placed a small trash can below the sink. Once returning to the unit and entering the bathroom I stepped into a puddle of water and slipped and fell. I wiped everything up and proceeded to find out where the water came from. I found the source and reported it. I placed a towel on the floor to catch the leak from the toilet. FRIDAY: The following morning the weather was raining so I decided to sleep in and possibly enjoy the view from the unit. I received a text stating that the property manager would arrive within the hour. I expressed that I was planning on sleeping in. Within minutes there was a knock on the door. I was still in my pajamas. A repair man and the property manager came in. I brought the repair man to the kitchen sink, turned the water on and the water just poured out of the bottom. So how that wasn't seen the day before is beyond me. It took a while but the repair man was able to fix both leaks. The property manager pointed out MOLD under the sink on the back wall. So now I'm stuck here with MOLD. SATURDAY: Pretty uneventful but had to report the WiFi was not working and had only worked briefly on Thursday and Friday. Was told where to find it and try resetting it. I did but it is still intermittent. Tomorrow is Mother's Day and my daughter and I realized it would be impossible to have my 10 month old grandson in a unit with the hazard left in the kitchen with the exposed plumbing and sharp nails sticking out and MOLD. I notified Southern Vacation Rental that I would be leaving Sunday morning (a day early) due to all of the issues with the unit and the remaining hazard horribly unsafe especially for a crawling baby which ruined my Mother's Day plan. I was insulted with an offer of 10% refund of my charges. Remember: I paid for a 3 hour early check in which I did not get to fully utilize because of the debris that needed to be removed. So the unit was never properly cleaned for my arrival. I was inconvenienced with leaking plumbing and MOLD. I was forced to leave a day early to spend Mother's Day with my daughter because of the hazard I was left with in the unit. There was an issue every day I was there. They will rent a place with major issues. They have no problem taking your money. And they will insult you with a minuscule discount that does not cover your inconvenience. Don't use 'Southern Vacation Rentals'. read more

Southern Vacation Rentals - Under kitchen sink leak, nail and mold. - Vacation Rentals Near Me - Perdido Key, Florida

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Fort Walton-Waterscape- A303- july9-july16 Do not rent from this booking agent, if there is an issue you wont be ale to talk to anyone. issues: -Since Day 1 we notified GS with Southern Vacation rental about the dryer not working and the uncleanliness of the unit. I am not going to say it wasn't fully cleaned because we did early check in but if they gave us an option to pay $60 and get dirty unit or check in at 4pm and it would be clean then obviously our choice would have been the latter. -We should have been notified this was an issue especially since it was confirmed to us the dryer had not worked for the past 3 weeks before we got there. -Day 2 we was told we was getting a new dryer by Day 4 and since they didn't offer to give towels we requested them. It would seem customary that if you give someone a unit without a way to wash anything they will need more than 8 towels for 8 people for at that point 4 days. Why did we have to ask and then to be notified they will be there in 30 mins to bring your towels we just happen to have ordered in that night, thankfully. -We had to be the ones to contact them even though a work order was created we wasn't told when anyone would be there. If they did tell us a time like they did on the 15th the 12pm to 4pm they didn't come in that window it was 2 hours after 4pm they came. -Since Day 1 the "inconvenience" as GS and anyone we talked to on the phone kept calling it, took up more time of our vacation than actual beach time. We had to be the ones to start the contact to ask about when someone was coming for each circumstance not just the Tuesday delivery. We was constantly waiting to be called back or something to be delivered or someone coming to do something to the washer and dryer. -We were told a new dryer, a new part came instead. The fact we was told by the maintenance man he is surprised we didn't get shocked is crazy; that's a deal breaker, that's a huge issue. The part didn't work, they delivered the washer and dryer and instead of hooking them up they sit in the dinning room for 2 Days taking up space. Then when the workers came to hook it up they didn't have the right hook ups as they told us and would be back that afternoon. Camille from southern Rentals tells us the dryer had been down for 3 weeks and the owner was having a hard time getting one delivered. -We asked to be placed in a different condo since that was Day 4 and we was told they were booked up. -After the southern Vacation Rentals tried to hook it up that Tuesday; Thursday we were told that we messed up the dryer we have been begging all week for, which we have photos that we sent them that showed it was wrapped up and upside down as soon as we got in the room. When we got blamed for something we didn't do and that didn't make sense we knew there is no reasonability with the company. -After they installed at 6pm the night before we leave they put the dryer in the way of the washer so we couldn't open the door even though in the video you can hear her tell my son its installed. -They sent $100.08, We said that wont even get close to what we have had to deal with. A Mgr. called on our last Day offered $243.36, but the PM never contacted us. We should have been contacted on Day 1 or Day 2. -We paid $5,107.00 for 8 Days 7 nights not to only have dirty clothes, a dirty unit, continuously being told something different daily, always waiting on a company throughout the day everyday to contact us and to be blamed for damaging something we asked for all week long but to have a company we paid only to ruin this whole vacation its unsettling. -It wasn't a one-Day occurrence they kept us on this puppet string all week. -Then to have the adult male act like that towards my child when no other adult but his coworkers was present, I guess I should thank the other woman for telling him to stop it isn't worth it because I can't imagine what would have happened if she wasn't there even if it was to protect her coworker and no one has yet to call me about that situation. read more

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We just returned from a 5-night stay at 16027 Perdido Beach from Fri, 4/16 - Wed, 4/21. It was hell - an absolute nightmare! We didn't get to the house until appx. 9 PM on Friday night. As we were unpacking in the kitchen, we saw several roaches. We didn't think much of it at first - assumed it was just FL weather, killed the roaches, and continued unpacking. Little did we know the kitchen was INFESTED with roaches. They were EVERYWHERE - in the cabinets, the dishwasher, coming up through the kitchen sink, coming through electrical outlets (which we didn't even know was possible!), etc. They ever crawled through our groceries and got into my purse on the kitchen counter. My husband and I found a can of roach spray that had been left behind, so it became apparent this was a known problem at this property. As we started to look in the kitchen cabinets, we noticed roach droppings EVERYWHERE. It was disgusting. We saturated the kitchen with roach spray, but it didn't help. The roach activity continued. We called Southern the next day (Saturday). While all of the CSRs we spoke with were very polite and apologetic, they said there was nothing they could do because the pest control services were closed for the weekend, and we would have to wait until Monday. I told them all of the large national companies like Orkin, Terminix, EcoLab, etc. have after-hours emergency services. If their local company couldn't accommodate, there were plenty of other service providers they could call to help us resolve the issue. I even offered to help arrange emergency services through Orkin using a national account I had through work. I requested, multiple times, to speak with the Property Manager on duty (Amanda). Amanda wouldn't get on the phone to talk with me or return my phone calls. The CSRs told me it was, "not her job to speak with guests" and that's what Guest Services is for. The lack of leadership and customer service displayed was beyond unbelievable. On Monday morning, I called Southern again. They said the pest control company would be out between 1 - 2 PM. They showed up late, with no notification, after 3 PM. By the time they finally showed late on Monday, we had killed over 300 roaches during the weekend. Yes, we actually turned it into a game and counted how many roaches we killed to lighten in the mood with our small children (ages 4 and 13), who were scared to go into the kitchen to grab a snack. After the pest control tech left, I never heard from Southern again. They didn't call to check in to see how we were doing, they didn't follow up with an apology for the inconvenience, and they didn't offer compensation for ruining 3 out of 4 days of our vacation.... absolutely nothing. We still saw some live roaches this morning as we checked out. I have never experienced anything like this in my life. We took TONS of videos and pictures of the roach activity to escalate to senior management and help them understand how poorly this incident was handled. As if the roach problem wasn't horrible enough, there was one other major issue with our stay that prospective guests should be aware of. This property is sandwiched between two different properties on a stretch of beach next to the state park. These are the only three houses on the beach, and is the entire reason we booked this property, as we wanted a quiet vacation with our family away from the crowds and noise. We spent hours on VBRO looking for the perfect property with a private pool overlooking the beach so we could have a relaxing vacation. While the house/pool is gorgeous (just like the pics) and the beach location is exactly what we wanted, what you DON'T see in the online listing and pictures are the two houses it sits between. One house is an abandoned shack that is completely torn up - it looks like it has been rotting for years (creepy at night since there is no one else around). The other house is a duplex that is ongoing MAJOR renovations, so we had the pleasure of waking up at 8 AM on Monday to a massive construction crew with bulldozers, drills, hammers, and everything else. We couldn't even use the pool because there was a whole crew of construction workers right next to us tearing up the roof, replacing windows, etc. It was very uncomfortable having construction workers blaring their music and watching us while trying to relax, so we just skipped the pool and went to the beach. There was no forewarning on the website listing with VBRO or Southern that the only house directly next door was being rebuilt, which could result in unwanted construction noise or inconveniences. If we had known, we NEVER would have booked this property. My family and I have stayed in numerous VBRO rentals over the years, as we typically go away two or three times a year. This is the only time I have ever left a negative review and the only time we have experienced a problem like this. I hope other travelers find this review helpful and refrain from booking this property. read more

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We stayed at The Dory "E" August 29-September 2. Booking was easy with no problems, it was cheaper booking directly with them vs on HomeAway or VRBO. The condo has 3 bedrooms and 2 bathrooms. The bottom floor is an enclosed private parking garage for one car (which is really great, but our Yukon unfortunately didn't fit!), and there is a screened in porch that leads directly to the path to the beach. The porch is great for storing your beach items and if you wanted to eat out there, there is a large table with chairs. The first floor is one bedroom with a bed and bunk beds, one bathroom (which can be accessed from the hall or the bedroom)and kitchen and living area. There is a stackable washing machine/dryer next to the bedroom. The kitchen had more kitchen items than I expected from reading other reviews (there were plenty of utensils, plastic food containers). There was a Keurig, but no regular coffee maker. There was also no baking sheet pans. The living room area has a balcony overlooking the beach. There are some great captain's chairs out there to sit. There is a couch and love seat in the living room. An extra chair in the living room would have been nice! The second floor has two bedrooms and one bathroom. The master bedroom on the second floor also has a balcony overlooking the beach. The bathroom connected to the master bedroom can also be accessed from the hall. An extra bathroom would have been really nice so that the master bedroom could have been more private. There is a sink, toilet and bathtub, and then there are two more sinks and counter/cabinet space in the upstairs bathroom. Things we LOVED: 1. Private beach! This 6 unit condo complex had its own private beach for the people staying there. It was wonderful not having to share space with lots of other people! 2. Close proximity to the beach! You walk out of the screened in porch directly to the beautiful beach..no walking down a walkway, no stairs..just BEACH! 3. Pet friendly!!! It is so hard finding a pet friendly place to stay directly on the beach! Yes, the beach itself doesn't allow dogs, but that's not a problem for us because our chihuahua doesn't go on the beach. Thank you for allowing a pet!!! 4. The views are fantastic from the balconies! Things that could approve: 1. We didn't call about this, but we had an ant problem when we first arrived in the kitchen and first floor bathroom and the entrance to the condo. We bought some spray and the problem was taken care of. Also, there were spiders in the screened in porch. After spraying, we didn't see anymore unwanted insects. 2. Check out time could have been later than 9:00 am! 3. We enjoyed the awesome televisions, but we kept having to "reboot" them periodically because of lost service. Also, we had to replace the batteries in the remote controls for the living area and master bedroom because the batteries were dead. I highly recommend staying here! read more

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We recently rented Unit 902 in Perdido Towers and had an excellent experience!! Everything was as pictured and there was actually several rolls of toilet paper, a roll of paper towels, a small thing of dishwashing liquid, a couple of dishwasher tabs, and several garbage bags provided. Made that Walmart run for those necessities much cheaper! Check in and check out was an absolute breeze. We received all of the information with door codes and info a week in advance. We received a text when our condo was ready early and that we could go on in which was great. I really have no complaints and would absolutely rent this condo again through Southern. read more

We stayed at Perdido Skye, untit #43. The unit was exactly as pictured, and the gulf views were gorgeous! My two littles loved the bunk beds in the hallway. Everything went smoothly...parking pass and fitness center key were on the counter waiting for us. And the bar soap, dish soap, paper towels, and dish tabs were a nice added bonus to get us started until we made it to the store. We used Southern last year in Gulf Shores, and we will use them again next year. Thank you for a wonderful vacation! read more

Morning Glory--House was unsafe on deck. Decks were falling apart. Had several power outages. House was run down and dirty. Needs a lot of work to become safe. Construction was directly in front of us (not next door). Plumbing was old and not working properly. Ladder on pool broken. Chairs around pool broken or need to be replaced. Grill was disgusting and would not cook the rat that was found in the pool on it. AC does not cool probably The company claims no responsibility. Had to call them multiple times. Do not rent this house or any other from this company. Go with a for rent by owner who actually cares about their home and their customers. read more

We had the best time!! The condo was amazing and had everything we needed. Everything from booking to checkout was so easy and stress free. Definitely will stay here again!! read more

Where to even begin! I made an online request for a quote, was asked by a Christina L. to call and she would help with my reservations. After calling several times leaving messages and emailing, I decided to make my reservations online because she never called me back. It was after I made my reservations I received an email from her. That should have been my first sign! We make it to our condo... the key pad on our door its working properly. I had to call them, and while on the phone they had to walk me through opening the door. It only took 5 times! The door has a key pad you have to turn the handle at just the right moment or it will not open. If you enter it to many times, it will lock you out! Now, we are finally in our condo! OMG! I rented a condo that is supposed to sleep 6 people! Maybe VERY small people! The bunks in the hall had special made mattress. Only small children could sleep on them, not twin size bed for sure. The master bedroom, bed looked as if the bed spread was just removed from the package it was purchased in. It was so wrinkled. The bathroom was filthy! The toilet had hair and I don't know what on it. The floor was full of dirt. The kitchen had a rug that looked as it had never been vacuumed. The dishwasher didn't work properly so the dishes weren't clean. There is a dehumidifier in the bedroom, that isn't working do to the holding tank is full of water. My husband had to empty it almost daily. We get locked out of our room due to the batteries dying in the lock on the door. By this point I am over the top upset! Spoke to a guy in customer service that was going to put a call into the property manager. After 20 mins of sitting outside our room I called back and spoke to really nice lady in Destin, thank goodness! Otherwise we would have still been locked out of our room that night! My husband had to go get a key from the office in Perdido. The key he was given didn't work. So, the lady that was still there had to bring over another key to let us in. I let her into the condo so she could see some of the things we were complaining about. She said she was going to speak to her manager about these and someone would call me in first thing the next morning. The next morning no one called me! I had to call, no one in Perdido acted as if they knew what I was talking about. Finally around 3pm, I get a call from a manager. She listen to me but, could only offer to have our condo cleaned. By this point, I had already cleaned our condo! My boys who were there to play baseball had to take turns sleeping on the sofa because the beds were too short. The sofa bed mattress had no padding so, had to sleep on top of the sofa itself. No one even offered an air mattress! If I would have been able to speak to someone to make my reservations, maybe someone could have told me about the bed sizes in the beginning. I would have never booked here! It was a terrible vacation! read more

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HORRIBLE COMPANY. We stayed at a Southern Property from July 27 to August 3 and got ripped off. Make sure if anything is broken you report it immediately after you check in. Otherwise, like me they will charge your credit card almost $1000. Thank goodness American Express investigated it and got my money back. If I could give zero stars I would. read more

As an owner, having Southern as our property manager has been very frustrating. I switched mid year to them being our manager and was not informed that i would have to pay for a full year of linens even though we were only with them for 6 months of that year. Their response to that comment was that I agreed to pay for a yearly linen program. I agree that I would pay for my pro rata share of the linens, however I did not agree to pay for a year when I was in their program for only 6 months. Basically they charged me for a full year in 2017 when I was there for only 6 months. I had already been with another manager for the first 6 months and had paid for their linen program. No one fully explained their system to me. They charge a damage waiver to all tenants, and then any damages are considered "normal wear and tear" and therefore, nothing is covered under the damage waver. The tenant pays the damage waver fee and the owner pays for the repairs. In my life, I have never broken a knob on any of my kitchen cabinets, however, that is considered normal wear and tear. Regularly I would send emails and texts with my comments and concerns those went completely un responded to. I would never recommend using them for your rental property needs. I read more

Horrible Rental company. Currently, staying at Pelican Pointe and it is undergoing demolish to replace the concrete outside the units on all the floors. Literally jackhammers. Feel like my teeth are chattering. Called Southern Rental, and getting nothing but horrible customer service. Apparently Amanda Case, the supervisor, does not have a phone number and will call me when she feels like it. (So never) First off they told us it wasn't their problem because it was just another condo owner demolishing concrete. After arguing with them and getting with the property manager; I was able to refute this as the HOA said they are demolishing the concrete for months. Southern Rental are not disclosing the demolish project to renters which is illegal and just scummy. We have begged to be moved to a unit not having jackhammers constantly going off. They tell us they care, blah blah, but not enough for Amanda Case to call us back and discuss the situation. read more

PLEASE BE WARNED!!! If I could give these scam artists zero stars I would! We stayed there from July 27-Aug 3, 2019. We have been vacationing in this area for over 25 years. We love the area, but will never rent from this company again. Once you leave a fictitious charge of $1500 will appear on your credit card. They say we broke an item in the condo. They gave no proof or notice and just charged the credit card. We left the condo impeccably clean and barely used. When we call Southern Rentals about it we keep getting, "someone will call you". They never call back! Now they can deal with the credit card company!!! Do not trust them! If you do you will regret it!!!! $1500 worth of regret! In response to Southern's response: You called once and let it ring once! When I answered you hung up. Also... why should I agree to pay half of a bed I did not break?? You will be hearing from out attorney. Again....DO NOT RENT HERE! THEY ARE SCAMMERS!! . read more

We had a very nice time. Pictures were an exact represtation. TV n every bedroom and beautiful furnishings. Plenty of soaps and inside towels and linens. Complimentary beach chair service was a wonderful added bonus. Enjoyed the large balcony too! read more

I've been using Southern for many years now. They have consistently provided a wide variety of vacation rental properties along the Gulf coast. Their descriptions are accurate and gives me confidence that the property I reserve on line will be what I expect based on their description. Southern is easy to deal with and their customer support has always been first rate. I know that when I book with Southern there will be no problems with my vacation rental. read more

We originally booked in an exclusive resort only to find out the unit was sold 2 months before our arrival. Southern offered what they considered equivalent resorts. What they really meant was equivalent price. The resorts they offered and the one we chose were not even close to our original property's amenities. We took a Penthouse unit, only to find out it was the 3rd floor from the top, now I thought Penthouse meant "Top Floor". Very misleading and will think twice about using them again. read more

We stayed at Solana Shores #2. I can't say enough about how easy it was to book with Southern Vacation Rentals. They have a portal where you receive information about your stay. The condo was beautiful, up-to-date, and one of the cleanest we have ever stayed in. We had everything we needed and recieved online check-in, check-out information electronically which takes a lot of the stress out of vacationing! We will definitely add this to our favorites list! read more

Southern Vacation Rentals: Took our money for a booking we made a month ahead of arriving for Spring break at Colony Beach West. We received a confirmation email that everything is good to go, Only to get a email hours later stating it has been cancelled, 36hrs before we started our road trip, 72hrs before arrival. With 24hrs before our road trip, we were offered downgrades to other properties that weren't in the same area, nor offered the amenities that made us comfortable and secure like Beach Colony West. There was no mentioning of any on going construction or the possibility of canceling due to ongoing construction when we booked the condo 3+ weeks in advance. Due to the cancelation of our condo that we very much loved, we ended up canceling our family vacation. We are still sick to our stomachs from the anticipation we were expecting. I feel we were pawns, only to be used as a lawsuit against the construction company for failure to meet a deadline. Its very hard for me to believe that there was no communication from someone weeks prior that this property wouldn't be ready or the very least a note to us (the paying customer) on the possibility. Will never refer or do business with this company again. read more

Former Gulf Blue property owner......Gulf Blue was acquired by Southern Vacations and Resorts and its been a long swirl down the toilet since. The cleaning people don't do anything and leave embarrasing misses behind (like broken glass and trash). Gulf Blue was great. Southern has taken all of the personal feel out of it. You will be basically renting from a wanna-be hotel booking company. Go to VRBO or one of the smaller rental agencies to make sure you get personal attention and a condo that is not dirty. Stay away from Southern Resorts. read more

The condo was a great location! Plenty of room for our party of 9! The beach and pool were wonderful as well!! Located across the street from great shops and restaurants!! read more

Started our week vacation in a unit that did not meet our expectations. Contacted Southern and they offered to send cleaning staff out. We politely declined as the issues were a deep cleaning issue. Patio furniture was unusable, notified Southern on Sunday. They offered to move us to another property which we accepted. Contacted by Mindy, Customer Relations Mgr, on Monday to ensure we were happy with our new location and to apologize for the problems with first location. She validated my frustrations, had reviewed the pictures I sent and shared with the property mgr, and was apologetic. Also stated a refund of the cleaning fee and service fee for the trouble will be coming. On Saturday, when I notified them within an hour of arriving of our concerns, they were less than helpful. Sunday staff, not sure if they were a different crew, were much better and more helpful. Thanks, Southern for working to make things right. We cannot give 5 stars because Southern definitely has some work to do, but we do appreciate the effort on Sunday & Monday to ensure we have a nice remainder of our trip. The check in process is very easy and they kindly let us in an hour early after traveling far. It is nice to not have to stop in somewhere. View from both units is out of this world. Our 2nd unit met our expectations and is very nice location. read more

My family and I have been going to the Grand Caribbean for years. Very good facilities especially for the price. Always clean condos and grounds. Would recommend read more

Set up vacation dates at Ocean Breeze East with Southern Rentals and within 2 hours (before even signing contract or making a down payment) I called to switch my vacation up one week due to a conflict at work. I was told it couldn't be done without them charging me a fee, it would of literally taken 1 minute to change in the computer but was told it couldn't be done without the fee, and then if I were to just cancel, I would of had to pay the cancellation fee. I seriously doubt it would of hurt anybody in that 2 hour time frame for me to make a switch. Strike One The week before we headed on vacation, when I received my door codes, I found out we were only allowed one car per unit (the contract stated two). When I had my daughters family coming in from another state what are you going to do. Park 6 minutes away where you cant even see your car? We ended up paying the realty property across the street $10 a day to park on their lot. (ridiculous) Strike Two. Then the condo doesn't have BBQ grills on site, nor do they allow grilling on the property. We were told to use the pits at the condo next door. Above all, the condo was clean and the beach was nice - but it was a hassle - vacation is supposed to be relaxing. Will probably stick with VRBO from now on. read more

Okay sooooooo, I was expecting a nice condo to walk into but as soon as I opened the doors a breeze of crab and boogers hit me in my nose. If I can step on some sand when I walked in, the cleaning crew can step up their cleaning! There was not enough towels to accommodate me and my party. The dryer and washer was broke so we couldn't do laundry. The WiFi is so slow and disconnects so my data plan is being charged for every gigabyte that I go over. I don't understand how the unit has 10 sprinklers and cannot afford good WiFi. The kids were screaming that there was no WiFi and no YouTube. The Jacuzzi sprayed cold dirty water with some unidentifiable black bits. Ultimately 0/10 would not recommend because it'll be your worst weekend. PS. It's dirty with no WiFi. read more

Don't rent from this company, you will get eaten by bed bugs!! (see pictures attached below) I wish there was a way to give this company ZERO stars. My in-laws rented the family a condo at beach colony from this company. Room 12A. My husband and I were in the master bedroom. We went to bed as usual the first night and woke up the next morning with bites all over. No one else in the condo seemed to have these bites. Surely, we thought it could not be bed bugs ( how gross!) maybe the sheets had not been washed and something had bitten us in our sleep. So we stripped the bed washed all the sheets and bedding in hot water and went to bed again that night thinking we had solved the problem. Nope. After confirming with a doctor that the rash resembled the bites of bed bugs, we contacted southern vacation rentals. They said an orkin man would be out to inspect the condo. We never saw the Orkin man come, nor did they leave any evidence of them every being in the condo. This rental company told us there was no infestation and there was nothing more they could do. We never were able to confirm with Orkin that they were there and never received a report of the inspection (which we requested). After one night of sleeping on the pull out couch (which was HORRIBLY uncomfortable) we were so disgusted by this company we left our vacation early. This rental company could have cared less, were extremely rude about the whole situation and did not even try to make any accommodations even after seeing the evidence of our bites. DO NOT STAY AT BEACH COLONY 12A, THEY HAVE BED BUGS AND SERIOUSLY YOU WILL GET EATEN ALIVE!! read more

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We stayed in the Ocean Breeze East condos, and when we walked in the condo was fine, but there was a terrible musty smell. We finally realized it was the straw rug in the living room, it was wet from something, so we had to put it outside to dry and bought an air freshener. We had 2 cars in our party, but could only park 1 at the condo. The options for the other car were to pay for public parking, park it in the southern parking lot, where it could have easily been hit, or leave it in the publix lot. None of these options were very close to the condo. We actually had to call multiple times because we were confused on our options, and the last time someone told us there was not parking available at the southern reality parking lot and that we needed pay the weekly rate across from the floribama.....which is about 8 miles from the condo. All of these things were annoying, but not deal breakers. The deal breaker for us was that in less than a week (4 days), the only elevator in the building broke two separate times and we had to walk up 7 flights of stairs. Thank God none of these were after the grocery store trip!! Having my 72 year old father, who has a bad back, walking up and down 7 flights of stairs isn't acceptable. If the elevator doesn't work, you have no other options but taking the stairs. So DON'T stay here if you have anyone that cannot do stairs!! read more

Very poor and condescending customer service from guest services and property manager. Reported problem with air conditioner on the morning after our first night in Beach Colony West. Our condo was fabulous (furniture, amenities and view) exactly as the pictures show and how the unit was described on line. Only problem was the air conditioner- which could have been an easy fix if they maintained the unit. Uncomfortably warm and would not cool down. When we reported the problem, we were told to just keep the blinds and drapes pulled shut. They assured us that someone would be out Monday morning. Since we had already reserved an all day boat trip for the day, they told us no problem, it would be fixed by the time we returned. We left a note for the technician letting them know the AC unit was running 24/7 but not cooling down. When we returned late Monday afternoon no one had even come to look at unit. We called and they did bring us a box fan; however, this only cooled the unit down to 75 during the day and 73 during the overnight hours. This may be fine for some but definitely not what is comfortable for my family. Customer service tried to tell us that the thermostat was broken, that we were in Florida, that it's just hot there, that we shouldn't open the window coverings, blah,blah,blah. When we insisted, they sent out AC techs who were unable to fix the problem- nor did they replace the thermostat that guest services insisted was the problem. I'm sure the techs reported back to them that they couldn't fix but we never heard anything from them for the rest of the week. We visit Perdido Key every year but this was the first time using Southern. We will definitely not ever use them again- they do not care about their customers. read more

Do not ever rent from this company I rented a house (long term) from them and after almost four years the company and crazy Landlord made false accusations and not only kept my $1,500 security deposit but tried to bill me for another $150.00. The house was left in great condition and carpets were professionally cleaned, they tried to charge me for another carpet cleaning and I had witnesses as to the state of the house when I moved out. They are totally unreasonable and will threaten to send you to a collection agency if you do not pay for what they demand. I am going to fight this in small claims court. read more

We stayed in Beach Colony west unit 15b from Sept 28th- October 4th. This unit is absolutely beautiful, they have very nice furniture and a beautiful view of the gulf. Unfortunately we did not get to see very much of that view during our stay. This unit has a problem with the Air conditioner and the property manager seems to not want to fix it or see that there is an issue at all. During the entire stay, the lowest we could get the AC to go down to was 73 degrees and that was at night with a box fan in every room. During the day we kept all of the curtains closed just to keep it below 75 degrees in the condo. We called and were told that we were in Florida and that it was just hot and that we should keep all of the curtains closed. Well, we all grew up on the gulf coast and have vacationed in Florida for quite some time. Ironically it's been warmer at our house in East TN than it was in Florida. My AC has no problem staying at 68 degrees without running 24/7. It's a shame that the vacation that we saved up for an looked forward to was horrible the first couple of days that we were there because of horrible customer service by this place. We work very hard for the money that we earn and looked forward to taking this vacation. You would think that as a paying customer you would be able to have the condo at a temperature that you are comfortable with and not have to use box fans to keep from sweating while sleeping or trying to get dressed or god forbid you want to use the kitchen to cook. We will never book through this rental company ever again, they do not keep up with the maintenance on their units and lack any customer service skills. If I could give them zero stars, I would. read more

Terrible company. Bugs in the bed. My husband and I both woke up itching with red welps on our arms, legs and stomach. A doctor confirmed the bites looked like we were eaten by bed bugs! We contacted the company who said Orkin came out to inspect the condo and there was nothing to be done and no infestionation. Well, we never saw the Orkin guy come nor did we receive a report from Orkin. This company said there was nothing further they could do. No one else in the other bedrooms have any bites and my husband and I were the only 2 people to stay in this bed. We ended up having to sleep on the pull out couch and left a day early because we were so disgusted by this place and this company. DO NOT STAY IN 12A AT BEACH COLONY YOU WILL GET EATEN BY BED BUGS!!! read more