I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

Had the pleasure of working with Carol Artz, Designer at Triton. So helpful , patient , kind ,…read moreprofessional and filled with amazing ideas ! Stone & tile selection is superb ... they are easy to work with and you can't go wrong. Having the designer truly helps and so much selection it's almost overwhelming. I'll post photo once my kitchen is complete. Thank you , Carol

When you're looking for pretty or fancy tile, go to Triton. The staff is very helpful and…read moreknowledgable. Wannakee was very patient with me, and allowed me to take home as many samples as I wanted. I found the prices to be reasonable and the selection great. They will help you with deciding how much to order based upon square footage. Note, since the tile is ordered, if you end up with too much, you're stuck with it. The overage cannot be returned, as it can with stores that carry tile in stock. The showroom is beautiful with good ideas to think about. They also have kitchen / bathroom faucets, sinks, granite, marble, and other home renovation products.

Was greeted upon entry but immediately told no sales rep could help. I explained I had called, that…read moreI would just look around as I had driven 2 hours to get there. No offer to assist, but she did say she must have been at lunch, not sure why that mattered. After that, she disappeared. We came back to the desk 3 times to get help, no one. I did see her hanging out with a designer and other team member, I'm glad the designer received assistance. I will not be back. I will not recommend to anyone. My assumption is they don't need the business. I can see how they have a good review from a designer as they were giving that individual quite a bit of attention. Had just the opposite experience at PDI, and I hadn't even called them. I only spend 16K on a bathtub there but I do plan on returning for the rest of our bathroom remodel. Victoria spend some time helping us and redeemed our afternoon in Nashville. Need help remodeling go to PDI and ask for Victoria.

I purchased a sink from Kenny & Company recently. From the time I walked into the showroom until I…read morewalked out (less than 30 minutes!!) I was greeted and assisted by Anne Jackovich. She was so friendly and helpful. She found exactly what I was looking for and walked me through the process. The showroom is great!! This was my first trip to this company and I was immediately impressed with the layout, and variety of sinks, toilets, bathtubs - just everything you need to remodel a bathroom or kitchen. I'll definitely be back! Thanks also to the fabulous folks in the warehouse who waiting on me quickly and carried the sink to my car. Very polite. This could not have been a better experience!

They are not interested in someone needing pricing for 4 pendant lights . We are ready to buy …read more Could it be they're only interested in us if we were buying lighting for an entire house. That is way feel after going to the store picking out what the wanted and never hearing from them again . Pitiful

My initial experience with HDC was probably not the best. I Purchased a 1800$$ kitchen faucet that…read morewas on clearance. The box was a bit tattered and tore up but they assured me it was a hell of a deal. Half price almost, original price was almost 3K. Wow. I'm stealing this bad boy. The box actually looked like it had drifted through the 2010 Opryland atrium flood, I pictured it wedged between a kapok tree and bowl of artichoke dip. But, I mean it's a beautiful bronze faucet. It could withstand anything. Right?! Fast forward, missing parts clamps, washers , rings, returning plumbers , on line orders, wrong size replacement products. 20 hours later of labor and my time surfing the net to find the right part. I finally solved the problem. Told them and they said oh wow sorry. I asked for a discount for all the inconvenience and the money spent and time lost. They said. Oh I'm sorry. It's final sale I said but u just spent a month trying to find me the right parts and u got that wrong too. Yah but I saw on the box it said final sale. . Woo hoo. This is how we do it. Today I had to enter the scene of the crime for another issue, I did the sign of the cross in my car and asked for patience and understanding. As my 5.4" 120 lb self enters the showroom, I held my hand up to the 7'8" greeter -like trust me, you don't want any of this today. I headed over to customer service like a gangster ready to rumble and out of nowhere comes the running back from The Super Bowl trying to address me before I hit the counter. Clearly someone up front fired the canon and said all hands on deck. Crazy customer entering the building. And then ...........the clouds opened and I heard the angels sing. Derek with his big smile and his oh I'm sorry for what someone did to you, god forgive them for they know not what they do. Redemption today for HDC, William the giant at the door who can feel a room even if he can't read it and Derek the king of damage control, helped me in 2 minutes, apologized for the prior mishap and ordered the replacement shades I needed for the dumb bathroom vanity fixtures that the bulbs Burnt right through. ..nice to see good customer service and a subtle reminder to business owners, the name of ur company is the face at the door.

This place is incredible! It's a gigantic warehouse with tons of stuff for the house and yard. They…read morehave everything from doors and cabinets to lighting, rugs, and an entire row of mirrors. They have granite slabs ( hit or miss), butcher block kitchen counter slabs , wood flooring and some cool imported furniture! It def worth checking out!

SS is a pretty neat spot. Definitely lots of selection for just about any home project you have…read more Good prices. I think if you were a home flipper or something of that nature, this would be your playground to do it well, but on the cheap. Unfortunately the quality of the items just weren't up to the standard of something I would want in my house I was living in, so I didn't end up buying anything. But if you need something quick and cheap to get a home project done, I'm confident you could find something to fit the bill at this place. Everyone has different tastes, so check it out for yourself!

We ran into some unexpected complications with the install of our counters and backsplash yet,…read moredespite it all, we felt like we were in good hands. The first complication was due to weather. We just happened to have our install scheduled for the week that once in a decade snowfall came. Needless to say, this required some flexibility to see what dates would work to re-schedule us. Monica made sure, though, that we are always kept in the loop and that the project would go ahead with minimal disruption. The second complication was due to a computer glitch that caused the wrong backsplash pattern to get assigned to our project. Unfortunately this was only discovered after it had been completely installed. My wife and I felt so bad that all that material and labor was wasted but Brett, the owner, was more concerned that we got what we wanted so he did what was needed to make things right. We are now very pleased with how everything turned out. This didn't play out as we expected but we have a fun story to tell and a great kitchen to tell it to our friends in =D To sum it all up, not that we wished for these wrinkles but they did show us how the company would respond when things were less than ideal and I can say wholeheartedly that they do put the customer first and will make sure you are left very satisfied with the end product. A special shout out as well to Kevin who brought the showroom to us, enthusiastically answered all our questions, and did a great job selling us on his company without being too pushy. Bonus points for the great suggestions on what options would work best with the kitchen.

Absolutely amazing job. Uploaded the before and after photo here. Between their team and our…read morecabinet company, they have built my dream kitchen. Thank you Vicki, Bret, and the installers for making my kitchen BEAUTIFUL! I would recommend to all friends/family.

Our experience with Smokey Mountain Tops was wonderful. Crystal, Garrett and Stephanie were…read morewonderful to work with from the design of the back splash to the placement of faucets. The guys that installed the counter tops were excellent. They put covering down to protect the floors, they cleaned up after themselves, they were very professional. Thanks to all the staff for all the hard work for the beautiful design. Thanks, Connie M

The best in the business! Smokey Mountain Tops has always demonstrated exceptional customer…read moreservice, fantastic communication, and professional fabrication and installation. For all of your countertop needs, SMT is your go-to!

Decent prices and kind staff. Super large selection of items that are always changing. Love that…read moreyou can schedule pickup or walk out with larger items that day. Staff even assists in loading. Love the work they do for the community !! Worth stopping by if you are looking for large furniture or are in the process of remodeling.

This store is very overpriced for what they have on certain items. I wanted to purchase a table…read morewith two chairs, and I noticed the chair on one side was busted but the same exact two chairs were on a different table after I was at the register. I asked if I could take the two chairs from the other table that were not busted and they said no you have to take the ones that are on that table even though they were the exact same I'm extremely disappointed in this because I wasn't gonna pay $100 for a table and two chairs when one of them was busted and the other table that was different with the same two chairs was the same exact price and they wouldn't let me switch it. Very frustrated.