We are doing a small butler's pantry in our home and needed a countertop so I went to IntelliStone…read morebecause they had helped me several years ago with a small project in a bathroom and I knew they had a good selection of remnants. The designer I talked to there could not have been more rude. She first interrupted me as I was explaining what I was looking for to say that the minimum fee would be a $1000. I said that was fine, but then asked if that included remnants she then rudely said that if I wanted a 1" by 1" square of granite, it would be $1000. I thought ok, as I did need quite more than that... I then showed her pictures of the project explaining how there was granite in the adjoining kitchen that I knew would be impossible to match so I wanted something noticeably different but coordinating. She quickly said that she recognized the granite I had, so I said, "oh really, do you perhaps have some of that on hand?" Here's condescending response was that they might, but they generally only install it in very old homes. I then asked if we could take a look at their remnants outside, to which I was told I needed to sign a waiver to walk out there with her and literally said, "if a piece of granite falls on you, it's your fault not ours, so please don't sue us." Once outside she indicated a remnant as the one I currently have, you know the one only old, outdated homes have... I looked and it was nothing like the granite I had shown her in my pictures, nit even remotely similar. Not sure why I was even still talking to this woman, but I looked at all they had outside which consisted of mainly whites, Grey's and blacks. i was looking for warmth... both in terms of color scheme and personality. Honestly, at tgat point if I had found exactly what I wanted, there is no way I would have done business with them. Thankfully, IntelliStone has competition in Franklin. 10minutes later I was talking to the most friendly and helpful lady at The Granite Place who took me back into their shop so I could see everything they had (no waiver by the way). They had very nice selection and were very accommodating. Sorry I even wasted my time at IntelliStone. It will never happen again, nor would I ever recommend them.

We needed a slab of stone for a hearth in our new fireplace…read more Their location is a little dusty by nature, but once inside, their office is quite pleasant. We walked their on site supply of stone pieces with a sales person and lucked into a large quartz remnant that was a perfect color match for the stone we were using for the fireplace. Due to the size of the remnant, the final hearth had to be cut into 3 pieces. Each piece was perfect, artfully arranged, and, once the install was complete, the seams are virtually invisible. We were very happy with the service, support and product from IntelliStone, and would very much recommend them. Service appointments were on time, communication good, every aspect of their support was reliable, professional, and quality.

I called with some shipping questions to see how far they would deliver for a project. I got hung…read moreup on twice and when I finally got someone on the phone she wouldn't let me speak and was very disrespectful. They need a class in customer service. WILL NOT BE USING THEM.

My husband and I visited Jones Stone Co this past weekend. We had a fabulous experience. We are…read moreworking with Nichole who is super knowledgeable and extremely thorough in helping her customers. They have many options of stone to choose from as well as custom limestone options!

My kitchen looks AMAZING!!!!!! So happy to support this sweet family owned business. Super…read moreprofessional, affordable, and clear communication all the way through. Can't say enough good things!

This entire experience was a nightmare. The day they showed up to install they installed the WRONG…read moreCOUNTERS. We ordered a grey and white marble and they installed an all white quartz. A completely different material and not at all what we had picked out and paid for. I immediately called them to ask when they could back and fix this and they said they couldn't come and install the correct counters for another WEEK. We had to reschedule our plumber and we were without a working sink for over a week. When they came to install the correct counters, they brought two counters with completely different corners that sit across from each other and one has a chipped edge. Save yourself a headache and go with a different fabricator.

While driving to another stone provider for two projects, I came upon Brothers & Sons and pulled in…read morea on a lark. Turned out to be a great dec I was decision. I immediately was greeted by Marlene who could not have been more personable and helpful. I explained I first needed a countertop for a client and then would need two for my own project. She provided great options. I chose one and then got to see firsthand what great team members she had from start to installation. My client could not be more pleased! Two months later, I returned for my own two counters. Melinda again stepped up with patiently showing me options. At the sixth one, I said, "That's it". I then got to experience the personality and professionalism of her other colleagues who came to measure and then perfectly install the two countertops. I will highly recommend them to other clients and friends!

So disappointed with this company. They came out twice to measure for my new countertops. I bought…read morea sink to fit (they told me all the needs) and on their second trip they told me it would not work. I bought a second sink. They came back out and said this one would work. Great news! The day before my install, I get confirmation and think everything is good to go. The morning they're supposed to arrive I find out they've lost my order completely and that now the second sink won't fit. They were not kind about this. They were unprofessional and they truly do not care about losing business. I would never do business with them again.

I can't say enough about this company. I worked with Veronica, Nick, and Shaun. They made my vision…read morecome true! I now have my dream kitchen. I uploaded before and after photos here. Thank you all for the amazing work. I have recommended you to all my family and friends!

Markraft Cabinets were a blessing to our family. Our home was damaged in the March 3rd tornado that…read morecame through Mount Juliet. We were blessed to meet Sherry and Nick! They quickly took measurements and gave us our options to restore the kitchen and bathroom back to its pre-tornado status. They have been so helpful and kind throughout the entire process. With all of the stress of rebuilding/contractors/insurance... They made things easy and seamless! Sherry has been in touch with me and keeping me updated from day one. Mr. Charlie was sent to do finishing touches and addition of doors. He is such a kind soul! He is so professional and knowledgable. I am beyond grateful for this team. They have been such a blessing and I am forever grateful.

I had an incredible experience working with Amanda at the Nashville showroom. She was able to help…read moreme put together economical but great looking selections that fit with both the budget and the client's preferences in her kitchen and bath renovation. She went ABOVE AND BEYOND by going to another showroom on her way home from work to find a sample of my countertop material so I could be comfortable that everything matched...now that is customer service!!!!! The showroom is overwhelming with many wonderful choices but working with Amanda helped narrow things down quickly as she is so knowledgeable! She even had pictures from past jobs to show me how some of the tile options looked in a finished project. We are so happy with what she put together, and I highly recommend her to anyone trying to put quickly together great kitchen and bath tile choices. Kellie R

Amanda B went above and beyond to help me with tile selections for my entire home! I can't express…read morehow thankful I am for all her efforts. Kelly Jo also jumped in the help when Amanda was as with clients. Team work and amazing design experience. I highly recommend visiting the studio before buying anywhere else.

They installed laminate flooring on the spec home I purchased . They were supposed to fix some…read morewarranty issues. Two weeks in a row Kimberly called to cancel their appointment 15 minutes after they were due to arrive. When they finally did manage to keep their appointment , the man took pictures of the problems. It's been a month and I have never heard back from them. They did nothing. No service after the sale. Not recommended.

I don't know where to begin. Let's start with Julie. She is a true joy to work with. High energy…read moreand positive and passionate about her work. Julie spent time with us to make sure we knew what we wanted. She explained the benefits of different floors and gave great ideas. Walked us through the process and answered all of our questions. She is just awesome!! Next came the install. Matt showed up on time, was extremely courteous and professional at all times. Very friendly too. He was so careful with our home. Made all his cuts outside and blew the sawdust off the flooring pieces and himself every time. This is time consuming but it shows that he is respectful of our home. Our flooring is beautiful and we could not be happier with the entire experience.

Our experience with Smokey Mountain Tops was wonderful. Crystal, Garrett and Stephanie were…read morewonderful to work with from the design of the back splash to the placement of faucets. The guys that installed the counter tops were excellent. They put covering down to protect the floors, they cleaned up after themselves, they were very professional. Thanks to all the staff for all the hard work for the beautiful design. Thanks, Connie M

The best in the business! Smokey Mountain Tops has always demonstrated exceptional customer…read moreservice, fantastic communication, and professional fabrication and installation. For all of your countertop needs, SMT is your go-to!