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    Southern Smoke BBQ

    5.0 (1 review)

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    6 years ago

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    Rocky Mount Smokehouse BBQ - Big Ultimate Burger

    Rocky Mount Smokehouse BBQ

    4.2(139 reviews)
    0.7 mi
    •$$

    Yesterday my family and I went to the restaurant ant. We asked to be seated outside and just had to…read morewalk over to my grandson's football game next door. We went in and Chloe sat us Outside like we asked. we waited about 10 minutes and I walked back in and their was a waitress standing at the hostess stand with Chloe. I asked if they had a booster seat and without looking up she said nope we have high chairs. I politely said we have been out there for 10 minutes and no one has stopped by. we had mentioned to Chloe we were headed next door but had an hour and a half to eat. The waitress didn't even look up and rudely said I will get out there when I can. There were other patrons standing there. I went back outside and sweet Chloe came out there to save the day. She took care of us professionally went over and above to serve us freshen our drinks and even talked to my three year old grand daughter and Becasue she didn't like the adult ice cream brought her a little small cup like she was use to. I know places get slammed and maybe short staff but a kind word or I am sorry it's only me waiting today takes a minute. Kindness goes a long way. I am not from Rocky Mt but my son and family live there and had bad service before and we decided before Chloe took over we would not come back. Chloe changed our minds. She is a treasure at the restaurant and friendly and polite and maybe needs to teach the waitress just communication skills and kindness. the restaurant gets a 4 bit Chloe gets a 5 star.

    Great service, great food. I'll be back! The choices were…read moreamazing and don't leave without trying the pork rinds.

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    Rocky Mount Smokehouse BBQ - Bar

    Bar

    Rocky Mount Smokehouse BBQ - Tater Skins

    Tater Skins

    Rocky Mount Smokehouse BBQ - Pork Rinds

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    Pork Rinds

    Subway

    Subway

    1.6(14 reviews)
    1.0 mi
    •$

    Me and 4 other people were in there Saturday around 3/4 ish. We walked in and a young woman working…read morethere, she had blonde braided hair, I think her name was Kennedy. Anyways she stared straight through us as we walked in in amaze and I said hello how are you and she ignored me and said how many? I said 3 because two of us ate less than an hour or two ago. She asked what bread and one of us says Italian and she gives us all three white bread. The person saying Italian was cut off by her when he was trying to say Italian herbs and cheese... instead he got cut off by her saying okay white. Us three start ordering what is on our subs and everytime any of us spoke she immediately spoke in the middle of our sentence and said okay what's next. She was very rude and acted like it was so horrible for her to do her job she gets paid to do. It's actually very sad because I go into subway a lot and her rudeness might of made me just never come back again. If you don't know how to be nice then you don't need to be in customer service. It was not only that one singular time either because I had friends who came in earlier that day and said she was the exact same way: slamming the bread down, not letting customers speak before she would ask what's next, overall she was very rude and that is the only time anyone has ever been rude to me at subway!

    This is a very funny and sad case of extremely poor customer service…read more I ordered a 6" BMT, and noticed they had two different containers/bottles of sweet onion sauces. One had Sweet Onion typed on the top of the bottle, while the other Sweet Onion Teriyaki. I politely asked the blond lady making the sandwich, if the Sweet Onion was just Sweet Onion and no Teriyaki...she clearly said yes. So I requested the Sweet Onion sauce on my BMT...it came out dark brown, and I politely enquired that the Sweet Onion sauce is a light translucent brown, not dark brown. They seemed confused. When I tasted the sandwich...it was Sweet Onion Teriyaki sauce...yuck on a BMT, due to the teriyaki. So I politely went back to the counter and indicated the Sweet Onion sauce had Teriyaki in it. They acted very aggressively toward me...would not let me talk, constantly raised their voices as I asked if I could finish my point...they instead said I can leave or they will call the Police. I politely said, please do call the Police, so they can see there are two different typed Sweet Onion sauces in their prep area...they did not call...and they would not replace the sandwich nor offered a refund. Unbelievable experience regarding Sweet Onion sauce. For Everybody's information, Subway used to have just a Sweet Onion sauce with no Teriyaki. It was my go to sauce on the BMT. About 4-5 years ago Subway replaced the Sweet Onion sauce with Sweet Onion Teriyaki...again not good on a BMT. So, one can deduce my excitement when I saw the has just Sweet Onion sauce. The blonde lady did mention at one point (while interrupting me) that the sometimes run out of the typed caps of the Sweet Onion Teriyaki...and use the Sweet Onion marked caps...geez...why didn't she say that about 10 minutes ago...when I asked about the Teriyaki. Also, the vegetables in the bin used to make sandwiches had brownish lettuce, not very appetizing. I hope Subway management sees this review and puts some training resources towards this location. One should not be threatened by Subway workers to call the Police because they were not on the ball with their ingredients...shame on this location for this type of atrocious behavior towards long time (40 years), customers.

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    Subway
    Subway
    Subway

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    Southern Smoke BBQ - bbq - Updated October 2026

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