At first the process was great the guys were good. The communication stopped once they were done…read more We had a drainage issue that was discovered from all the dirt being moved, our yard is all clay and during the landscaping laying of the sod I was told before they lay it down they would slop the yard away from the pool/house and it wasn't I have uneven grass all over the yard. I had to dig a 75' French drain and hope for the best I was told by PP they weren't going to help me out with the drain. PP was referred to me and I wished I did my due diligence and had a couple of more quotes. In the end I will not be doing any future business with them. My yard is a work in progress.

Andy Draughn and crew of Paradise pool side hustle land scaping. ..build rock gardens & patios…read more Andy & his team came & did work for me destroying my lawn. Also did very shoddy work which caused my drainage to be blocked causing my back yard to flood destroying the work we paid him to do..... he was called when this happened ensuring me he'd be over on my day off to help fix the issue. He calls my wife the next day to back out. He didn't deliver on a water feature, a fire pit or mulching the flower beds....that were the finishes on this project. When approached about a refund as he was paid for these projects in 2 installments he has refused stating the project was done in his opinion. I have tried having conversations with him to right this issue & just doesn't want to take ownership for what's taken place..... which is unfortunate. As he has been supplied photos documenting where he left off on July 26th the day after the plants were put in & my yard flooded. 2 bags of hardened concrete left in my run off, tools laying everywhere, wheel barrow sitting in 2ft of water, front yard destroyed, pallets left in my neighbors yard whose the head of the HOA, piles of dirt left to kill my lawn out back, these repairs cost my thousands to fix.

I have now been a customer of Paradise Pools for several years. In addition to the spa mentioned in…read moremy previous review, we have bought furniture here and most recently installed an in-ground pool. I have a lot of friends who have horror stories related to pool installations- not us! Paradise Pools is a local business with a very high customer service standard. I'm glad we used them!

We did not purchase a pool from them, but we did buy an above ground pool from Amazon and the…read morechemicals, equipment, etc. We could not get the pool clear and went to Paradise Pools, which tested our water and then thoroughly explained the reason it was not clearing up. They also advised us of what chemicals were needed, and after about one week, our pool was perfect! Very nice owners who always seem willing to assist customers. Thanks again, Paradise Pools, for helping us enjoy this past summer with the clearest possible pool water ever!

Exceptional Pool cleaning service! We are beyond impressed…read morewith the pool cleaning service we received! Our pool looks absolutely amazing, sparkling clean, crystal clear and completely refreshed. It hasn't looked this good in a long time! The team was professional, punctual, and incredibly thorough. They didn't just do a surface clean they they took the time to scrub, vacuum, check the filters, balance the chemicals, and made sure that everything was working perfectly. You can tell they really care about their quality of their work. Communication was excellent throughout the process, and they were happy to answer our questions and offer helpful tips for ongoing maintenance. If you are looking for a reliable, detail oriented pool cleaning company that will leave your pool looking brand new, this is the one to call Highly recommended!!!

From the owner: Our team of professionals guarantee your satisfaction. With 10+ years of experience. We will get…read moreyour pool or spa sparkling clear. Give us a call today to get your free estimate . We can provide you with the weekly recurring service or one time service. We also cover commercial pools as well.

The company has said we didn't pay them, but I have sent them over $1000…read more If I could get a bill, it would be nice. Marcos is the man I just wish he didn't make that move.

Marcos is the man! He's been reliable since day one, and I can always rely on him to communicate…read moreany issues with my equipment. I've recommended him to several of my neighbors.

Hands down, worst "pool cleaning company" ever. We bought a beautiful home with a pool that the…read moreprevious owners had said was maintained weekly by Coastline Pool Services. When we closed on our home and had the chance to really look at the pool, it was covered in grime, clearly hasn't been maintained and cleaned weekly, as they had been paid $250 a month to do, and there were multiple broken and non working parts that would have been noticed had they actually been showing up and doing what they were paid well to do. We gave the owner, Kenny, another week to come back, replace what was broken and not working and clean our pool and check the chemicals for our weekly maintenance that was already prepaid for. He was due on Thurs and never showed up. No call/no show. We graciously waited an extra day and when he didn't show up again today and refused to answer multiple calls or texts, we sent a letter of dismissal and requested our last month's payment of $250 to be refunded to us. I can't stress enough how much I'd stay away from this illegitimate company. Save yourself the time and frustration and hire a company that will actually work hard and not steal from you. Unfortunately, he tried to play the wrong people and we will be taking him to court if he refused to reimburse us.

Best Pool Service Everrrrr. Super Dependable and Reasonably Priced. I just got a new pool installed…read moreand needed a service pool guy that wouldn't rip me off. Coastline was so knowledgeable and helpful not only over the phone but came out the same week to start service. My pool looks great and it was very reasonable. I will be keeping the monthly service. I highly recommend this Company!!!!

Used this company to upgrade some pool equipment. The project ended up $1600 over their estimate…read moreand was over a month late. We agreed to weekly service for a discount to the project. Once the sale was complete we got good service for about a year, then no returned emails or texts and a full voicemail box. Their "nationally certified chemists" looked like high schoolers that broke 5 pool lights, 5' of spa coping, the display panel to the control panel and a drain cover. They left the fill hose running in the pool all day and didn't tell us (which we luckily found that evening) and don't have service reports letting you know how the pool was treated (or when to stay out of it) The last line was that they didn't bill us for the monthly fee for 1.5 years but then sent us a $5700 bill. Both of us thought the other was paying, but when we went to cancel the service we realized we had not been paying at all. So the office staff is as bad as the customer service.

Don't spend your money on monthly service with this company. The second you have an issue they…read moreblame you. I've been a customer for 2 years and something went wrong with my pool. It turned green, full of algae 4 days after being 'serviced' I gave the owner multiple chances to make it right, but she blamed me for the issues. Like I purposely wanted algae growth in my pool in the middle of summer. This isn't the only issue I've had, there's been multiple over the years but I have been very understanding with staffing issues and people not showing up. I just think when someone is paying al3k a year for maintenance, it's not too much to ask for the company to take care of the issue immediately without an attitude.

Max and his team are very knowledgeable and thorough, and communicate every week with updates,…read morepictures, and details of the services provided. Highly recommend them and they are a bargain!

From the owner: Providing the best residential pool and hot tub services in the business requires experience and…read moreexpertise. Whether it's cleaning, repairs, or upgrades, Poolwerx has 30 years of experience and a national network of trained experts to handle it all. Founded in 1992, Poolwerx is one of the world’s largest pool and hot tub / spa maintenance providers. Our United States operations are headquartered in our 10,000 sf, state-of-the-art training facility and support center in Dallas, TX. From here, the corporate team supports our dedicated Franchise Partners and thousands of satisfied clients throughout the Sunbelt Region. Ranked #183 on Entrepreneur magazine’s 2018 Annual Franchise 500 List, our goal is to continue our growth and further expand our operational footprint.