This is my 4th trip using Amtrak. I have only used the Osceola location, but have moved and CRN…read morestation was closer. Because of mechanical issues our train was delayed by almost 5 hours which we knew as we use the Amtrak app. Do not look for updates online always watch the app. There is no service tending at this location. Further more no signage except for the sign that says Amtrak. We didn't leave out until 1.40am and had our two children with us. The depot closes at 10pm and there is no access to restroom facilities. There is a Casey's around the corner! I inquired about where the train actually loaded and where we needed to be but the workers this evening did not have any information except the location of the station. A suggestion would be to have signage stating where passengers will be loading either near notice of the history of the building or perhaps online. As it was dark and we could not go inside the depot I can leave no other reviews except that there is ample parking and the lot in most areas seem visibly l

Very basic un-staffed train station. Station is located immediately off of the main drag in…read moredowntown Creston near businesses and restaurants. BNSF employees were helpful with questions. Parking is free and parking lot is patrolled by local law enforcement. Waiting area is limited to a couple of wooden benches.

Unfortunately you don't even deserve 1 star. I truly believe you are only in business is because…read moreGreyhound uses you, which I am going to make it my mission that relationship ends. Transferring onto your bus created a nightmare for me for 3 days. The selfishness and childish behavior of your driver cost me more than I care to admit. Then when I contacted your office to inform you of my devastating experience, your lady who answers the phone hung up on me. When I called back she would not answer, but when I called right back blocking my number she answered right away. I guess childish behavior is not limited to your drivers. I hope you get everything you deserve which is going out of business!!

I think it's ridiculous that y'all allowed these buses be super packed and not only that there…read moreshould be a rule about letting fat people sharing seats with anyone I'm not a happy customer I shouldn't have to fill uncomfortable to my whole destination especially with all the health complications I'm having the bus line is so greedy and y'all need to do better also not have bus driver's who are sick. I had to wait for a whole new bus route l.

From start to finish Absolute Transportation out of Cumming was wonderful to work with…read more Ralph was very helpful getting all our wedding week events set up! He was very knowledgeable of the fleet and helpful choosing the right vehicles. He was reliable with communication as things transpired throughout the day. We needed a party bus for the bachelorette party and John the driver was such fun -so friendly and professional. We are not from the area so he was a big help with locations too! We also needed day of transportation: for our guests we had a shuttle between the hotels and reception and Andrew was polite and friendly. He was also flexible with a time change! We booked a trolley for the wedding party between the ceremony and reception...off to pics and back again. Not only was it super cute in the pics but Cory was terrific also dealing with the heat that day! Finally the bride and groom rode in a sedan to their hotel...Matt was on time and patiently waited until the couple was ready to leave!! Well done all and I will recommend you to everyone I know in the area!!

Horrible customer service. Bus driver talked down to us. They did not follow the agreement we had…read moreon hours so they could pick up another party. Will never use again.

Very nice and comfy for a 2 day bus ride from Las Cruces NM to Warsaw Indiana and backread more

Stopped here several times on my way through and It's not the best bus depot let's put it that way…read more The few times I've been here (ranging in times of day) it was dirty and rather crazy. If you can "hold it" I would suggest waiting til you get to the next stop. We also had a guy almost get left there while he was smoking, so be careful.

Clean bus, great vibes !! Went out for my friend Rachel's birthday and AJ was a kind and…read moreconsiderate driver!

I had reserved a party bus for my wedding in Ames on July 9th. I called them the night before to…read moreconfirm the bus. They never showed. When I sent them an email - Steve Casteel talked down to me and said that I gave them the wrong address and never told them the location of the church. Wrong address - The address I gave was what I found on the church website but google maps directed them out of the way. Google obviously failed them here because if they looked around they would notice that they weren't anywhere near the number address of the church (2622 vs 5910 lincoln way). I'm going to go out on a limb here and say that if I were the driver in this situation, knowing that I was looking for a church and directed to this area I would have called someone to get to the bottom of this. I never got a call from them. Finally in the same email Steve said that no where in the contract or emails did I mention the name of the church. Well, how is it my fault that the contract doesn't have a line for "what's the name of the place we're picking you up from?" Thank goodness I talked them into not charging me but I would never recommend them to anyone. I know for a fact a friend of my brother also had a terrible experience with them when organizing a bar crawl and wanted to use their services. That's why I called the night before to ensure that they were coming. They fail.

We love our kids' driver. Ms. Marilyn is the best! She is…read morealways safe and I trust her to drive on bad roads more than I trust myself!

Absolutely disappointed in Durham's Waukee office/staff. Our son is autistic and his needs are put…read moresecond to a little girl who needs to get to dance lessons on time. Our routes were changed to accommodate her getting to dance, which causes our kids (one being autistic) to be dropped off farther from our house and forces them to have to cross a busy street. The driver is rude and only cares about her friends. My autistic child was also slapped on the bus and the driver refuses to talk to his mother because "that's her friend." I disapprove. What a mess. I call and ask to speak with the general manager and leave her messages and our bus driver calls me back. Totally defeating the purpose.

We hired this company to transport our team around Des Moines from hotel to office to dinner…read morerestaurants back to hotel for two days. The first day the driver asked one of the passengers (who is from out of town) where we were going, as if the company did not have very detailed itinerary instructions. That night our scheduled departure time from restaurant to hotel was 8pm. At 7:45 the driver entered the restaurant and announced that he was leaving in 5 minutes. After paying the bill and rounding up my colleagues we were outside by 8:00, but he had already left! So in addition to the $2,500 we paid this company to transport us, we then had order multiple ride share services to get us to the hotel. I strongly advise against hiring this company if you need reliable transportation.

Very clean beautiful buses! Took a recent trip with them to San Antonio and had a blast. Drivers…read moreare execent and sales staff was very responsive. Could not of asked more.

I am SO grateful to DART. I needed some assistance a little bit ago, and Stephanie helped me, with…read moreno issues. She walked me, step by step, thru my confusion, easy as can be. I have a TBI, so being able to get to and from work, the gym, social engagements, it is a HUGE blessing. My only complaint is that they, very sadly, did away with the bus 50. I work and live on that route, so them taking it has affected me, and SO many others. We have quite a bit of mothers with children, elderly, handicapped, and houseless individuals, that used it to get to, not only MY job, but to the mall, to JOPPA, The DMV, homeless advocacy resources, the food pantry, DHS office, WIC, the list is endless, and it was a VERY needed and VERY used line,so I truly hope they bring it back. But in the meantime, we are all making it work, as best as we can. The depot is clean, they really monitor it. The drivers make me feel safe and secure, and the front desk staff are ALWAYS helpful. Again, after well over 2 years, I finally asked if someone could assist me, to teach me how to use the app the way it was intended, and Stephanie came to the rescue. She explained to me what I need to do, the best way to utilize it, and how I can go about getting my pass in order next month. Thank you DART, Stephanie, and all the rest of your staff. And please, when talks are in the works for routes, usages, and needs, PLEASE, PLEASE reconsider bringing the important Line 50 back )

I haven't ridden a bus in the Des Moines metro for years. Probably since 1993 or 1994; it may have…read morenot even been called DART at that time... I used DART for the Park & Ride to the Iowa State Fair this year. From the 7th and Center ramp to the state fairgrounds. Buying a ticket was easy. The $2 price ($1 if you use the DART app) for a round trip was more than reasonable. Usually I fight traffic, battle for finding a lot space, and pay a premium for parking... I'll never do that again. DART made it so simple. The buses were clean. The staff was polite and easy to work with. And I got dropped off and picked up right from the gate... You just can't ask for better than that!