Miles of storage recently bought the Bloomington storage facility we use and that is the one and…read moreonly reason we have ever done business with them. Since they have taken over, the security gate remains open, the security cameras are pointing in the wrong direction. Several locks insode the facility have been cut and items stolen. Our locker included. We have reached out to the call center several times with no response other than the rep saying our concerns will be forwarded to a manager. We cant speak to anyone with any authority to fix the problems they caused. I attempted to contact them through their website only to be given an error message stating the site is not safe. When I continued to the site and accesses the contact us link, I was unable to send the message. The company is a scam and only wants to collect the fees from tenants.

From the owner: Searching for secure and accessible storage units in Indianapolis? Miles of Storage, ideally…read morelocated on Epler Ave (just East of IN-37 & South of I-465), offers premium self storage solutions in Indianapolis with unmatched peace of mind. Our fully fenced storage facility features 24/7 security cameras, electronic gate access for controlled entry, and convenient paved drives throughout. We specialize in a variety of storage options, including personal storage, secure vehicle storage Indianapolis, spacious boat storage, accessible trailer storage, and dedicated RV storage Indianapolis. With a wide range of unit sizes, we cater to all your Indianapolis storage needs.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Reasonable rates, very accessible, nice people, very accommodating…read more Flexible with no hassle.

I hate that I have a storage unit but sometimes it's necessary but this storage facility is really…read moregreat the staff is great and very understanding especially during these hard times the world is facing . The place is gated but it's 24 hrs and you need your gate code cause each storage unit has an alarm that is set when you exit and turned off when you enter into the gate I love how close it is Tom my house it's a good safe place to store your things . The new owners are great people

Great place, clean, accessible and office staff are great at communicating when there is a problem.read more

This storage facility was recommended to me by my sister. The managers, Daniel and Mindzy have been…read moreso great. My move from California to Indianapolis was a nightmare, but Daniel and Mindzy really came through for me. I was in a real bind and having issues with a moving company that I was using. Daniel and Mindzy worked with me by giving me several options and gave me a great deal! Daniel even called one of his competitors, just to see if they could offer a more accommodating option for me. U-Stor on 3740 Kentucky Ave. ended up having everything I needed. PLUS, as I came to find out, they are one of the few storage units that offer 24/7 unit access and are actually opened on Saturday. These guys are fantastic!

For a storage with a higher price the gate seemed to alway be broke or stuck every other week, the…read morelady at the front was very helpful with some issues, but the price seems to be going up especially with the competition. In the area kiosk seems to be down a lot an they do not accept checks they the kiosk which has been a disappointment , few times I've tried to make a payment an the people aren't even at work I'd look for another storage if I didn't hat having to move what I have in storage

DO NOT RENT FROM HERE!!! We had a break-in recently in our indoor unit. Our lock was completely…read moredestroyed. Over seven days have passed and they STILL haven't repaired the door. Outside of the call telling us about the break-in, we've heard nothing from the property owners. An EGREGIOUS breach of contract. An entire week gone by without being able to lock our unit. We resorted to buying chains and locks and try to figure out a way to secure it. In addition, their pest control is atrocious. Inspecting the damage from the break-in, we found mice urine and feces all over our property. We salvaged what we could, but there is a severe concern for hantavirus. The smell of urine was palpable, even with a mask. We saw mice running in the hallway and could hear them in other units. No doubt, their property is getting soiled by mice. SECURITY is LAUGHABLE at best. The gate code opens multiple gates, not just the one to your unit. The keypad to the indoor units is useless if you unlock the doors from the inside. That's right, if one person forgets to lock it, anybody can get in. I wouldn't be surprised if the thief owns a unit for easy access. Why not just invite someone to rob the place? Their gates? As I eluded to before, your gate code unlocks multiple gates, not just the one with your unit. In addition, several of the gates are broken. The gates that are closest to the main road? Ineffective, at least for our building. There's perhaps a foot (perhaps more) of clearance from the bottom of the gate to the ground... Cameras? They have a few, but not near enough. For my building with an indoor, climate controlled unit? None. Thieves can take their sweet time in there, which is exactly what they did. Every single box was opened. Irreplaceable items, financial information, etc. gone. Now then, this isn't the first break-in. They've had several. When calling the police to update our police report, they got it confused with another report that happened days after. Below is a link for a news video published by WRTV regarding the break-ins. https://www.youtube.com/watch?v=-_fwOaRv4rs The fact that they call themselves SecureCare is offensive. Perhaps other SecureCare facilities are better, but this one...with the pest infestation and the seven plus days that have passed and we still cannot lock our unit (it's not the lock that's broken, but the entire locking mechanism), their slogan should be, "SecureCare, Infested and Uninterested."

This place is a disaster, avoid them at all costs. I should've known their $1 for the first month…read moredeal was too good to be true. I booked a 5' x 5' unit online and they charged a $29 admin fee, $22 to buy a lock (which only appeared on the last page of the buying process), and $20/month for mandatory insurance. That should've already been enough red flags... When I arrived, my storage unit didn't have a lock inside like it was supposed to, so I left and talked to an agent in a video chat in the office. The office has a desk and chair but no one was there. They told me to open and remove a lock from an unused nearby locker. I found it there but when I then realized that my assigned unit was filthy, covered in spiderwebs, dead bugs, and dust. It was clear this unit wasn't ready for someone to use so I put my stuff in the one I took the lock from because it was the exact same size but actually clean. I went back to the office and talked to a different agent in a video chat who told me I can't use the other unit because it's not applicable for the $1 initial month deal. I told her that my assigned unit was dirty and unusable and she offered me a different unit but I would be required to pay $1 (The amount is insignificant, but it's absurd to ask for more money at this point). I then just said this is such a hassle so I wanted a full refund and she said I could be refunded everything except the $29 admin fee. I asked to talk to the regional manager but she said it wasn't possible and said they would review my case and contact me and I'm waiting for them to do so. If you rent from this company be prepared to clean your unit and have a bunch of extra charges thrown in right before submitting payment info.

This was my first time using a storage facility, and I'm really glad I chose Public Storage…read more Everything was super easy and convenient--I was able to do it all online. Property Manager Chris reached out to me a few times throughout the process to make sure everything was going well. She was very sweet and welcoming. 10 out of 10 highly recommend !