Major let down! TERRIBLE communication. First off, let me…read moresay we are still in the middle of the challenges with this company. From the start, it was a solid good experience. Jason (Design and Salesman) was a pleasure talking with and there was no sales pressure at all. He was happy to help all we needed and made adjustments as necessary. Then, we signed and ordered. We had hoped on two weeks from ordering to completion. Jason let us know it would be about three weeks and we were ok with that. We needed SPEED though as we had a house we moved into that had major hidden water damage. Cabinets had to be removed immediately and I did that myself. With everything else I was working on, we decided to have them install. THEIR contracted installer came out to verify measurements. SPACING was measured as part of the install. The install was $2300 Cabinets were $5000. This should have been a major red flag as when he arrived, none of the drawings he was referencing were correct. I had to supply him with the updated plans agreed upon at the Laverne store. We had issues and corrections to the order had to be made. Spacing was and is STILL off, as shown in the photos. This is where the issues began. Jason told me I needed to call the installers for install time frame and to communicate with them. He couldn't help at this point. He gave me the installers phone number and I spoke with Olga. We waited the three weeks and followed up with a phone call. Still no cabinets had arrived at the installers location. So, we waited another week, now four and learned they'd arrived. As they assembled the cabinets at their site, many pieces were damaged- but no one told me... Rather, still waiting I started getting emails from Cabinets to Go's Customer Service. Trying to figure out what was going on, I replied to the emails and CC'd everyone, including the installer. I was told this is how they handled issues like this and replacement parts were being ordered. Fast forward 3 more weeks and I call the installer and find out all our parts are BACKORDERED at least 90-120 days! In the meantime, Corey from the installers company did a great job hanging our cabinets, per the specification at Cabinets-to-Go, but many parts were not ordered correctly! Several key pieces were not accounted for- cover panels were not accounted for and again....on backorder. Spacing needed to be adjusted around our fridge too as drawers were hitting the range. Measurements were not correct. The fridge and range are too tight and spacing needs to be adjusted. Damage is occurring and reading the warranty info, damages caused by IMPROPER install are not covered! We were supposed to have had the island set up to house our microwave. None of those parts were sent to the installers. That is still not fixed. At this point in time, writing this on 10-28-2021, none of the adjustments have been made. We are waiting for parts to come in...someday. The installer is probably not happy with Cabinets-to-Go as they are forced to return to job sites over and over. We don't have our cabinets completed, the installer won't come back out to fix the spacing on the range and fridge. We can't finish our kitchen backsplash. Phone calls go nowhere, emails and complaints are answered with- "I'll forward your concerns". No one will talk to us... Corporate Customer Service is useless and tells us only they will "escalate the matter". Still, no one will talk to us. FULL PAYMENT has been made to Cabinets-to-Go and there is NO COMPLETION date in sight. If backorder info is correct, we are looking at January next year! Order placed and finalized August 30. Initial Install was Sept. 23rd. at four weeks from order- acceptable. Still no word on backordered pieces; One complete cabinet, several doors, valance panels, etc. Install is incomplete and without adjustments the fridge cabinet will be damaged and the cabinets will be damaged from the fridge. Cabinet doors are not aligned either. One hits the fridge on the corner each time it is opened and closed. The island microwave area is going to stay this way as we gave up asking for it to be fixed. Photos and video are here if the link sticks. https://photos.app.goo.gl/mbVPubsGYmpYasc96 I know people have good experiences with Cabinets-to-Go, but overall we are not one of them. Two other competitors could have had the job finished. Backorder issues were NOT discussed, nor were we warned of the potential. If we had known this we WOULD NOT HAVE completed the sale.

I have my cabinets maybe three years. Within the first 6 months one drawer completely fell apart. I…read morecalled the warranty department who said that it was not covered under their warranty. Now I have my second drawer that has fallen apart. I took what money we have saved up to fix our outdated cabinets. Now I am left with two hole where drawers should be. We are a family of 8 with several special needs children and I am myself now disabled. I can not believe the warranty on your products is not better than this. I should be able to open my drawer and not have it fall apart in my hands.

Our contractor for our new kitchen told us to check out quartz to see what we liked, and he gave us…read morethe brand name. We googled counter tops and found Cabinets Plus Design. We traveled there to check out the tops, were looking at the samples, when a woman came up and asked us if we were replacing our counter tops. We told her we were having a complete kitchen redo. She asked the name of our contractor and we told her. She said it must be one of her competitors and asked if we had an appointment. We told her we did not, and she basically asked us to leave as she had a client coming in and it would be "too crowded" if we were there. There is nothing on their website nor on the door to indicate an appointment is needed. Needless to say we will not be doing business with this rude establishment.

I had 2 bathrooms as well as some cabinetry in the kitchen and my study done by this company. They…read morepromised me that it was custom work, meaning that they would measure everything and then return once it was all set to be installed, which would take no more than 2 days. Four months later they finally finished, and it wasn't custom at all, straight off the rack, nothing that I couldn't have bought at Home Depot for a good deal less money and installed myself. The woman, who I believe is the owner, did the walk through in the beginning, talking fast and seemingly paying little attention to anything that I was saying. Nonetheless, my spouse wanted to use this company so we did. There was absolutely no follow up, several mistakes were made and after repeated phone calls that accomplished nothing I did them myself. DO NOT USE THEM!!!

I have visited this store a number of times and found the employees to be extremely helpful. Bass…read morehas always been helpful with the rugs and furnishings.I definitely recommend this store for pricing and inventory.

Good price points, quality, limited but great choices got the home, fun to shop throughout the…read morestore and just an overall great experience!

A big shout out to Franklin Kitchen Center! We had their cabinets installed several years ago and…read moreover time and the house settling, two of our cabinets started to pull away from the wall. A quick call to them and Lee in their service dept set up a service call. Mike and Phil came out and, not only repaired the two that had pulled away, but worked on all of the other cabinets, so they would not do the same. They are truly the best! Thanks again Lee, Mike, and Phil

Let me just start with...exceptional. My husband and I moved into a historic home with a non…read morefunctioning kitchen. We contacted Jennifer who came to our home next day. She asked us how our ideal kitchen would look like. WE chatted, she sketched, measured and she was off to the drawing board. In a few days she emailed a plan and made some suggestions which we agreed to and the project was underway. We went to the showroom to choose style and accessories. We weren't sold on the colors available but Jennifer quickly came up with a resolution. She was able to match a sherwin williams color we loved and have applied to cabinets. The cabinets arrived, were installed in a day. We were truly happy for the extreme facelift they gave to this faceless kitchen. They were able to add functionality and space without compromising the age and style of an older home. The sales staff was gracious, knowledgeable and extremely helpful. The installers were efficient, friendly and thorough. Competitive pricing and consistently efficient customer service. I highly recommend.