This review is based on my experience with Michael C and the business he directs, manages called…read moreEmber Realty.
I will refer to Ember Realty as ER going forward in my review.
To be clear ER managed my property.
Dates of hire Approx. 10/2024-4/2025.
When requested in April 2025, Michael was unable to provide me a fiscal copy of my tenant's lease agreement, the good news is he has a company portal to try to read it from.
Great news for anyone looking to be a tenant, ER is an equally opportunistic management company for all parties. Equal focus to the homeowner as to the tenant. Graciously if the applicant fits ER's criteria and is interested in ER's rental insurance, in lieu of a prepaid security deposit; no deposit required, in my case the tenant got insurance. AND if they have documents to show their 2&4 year old Pitt bulls (or any other age or breed applicants has) are emotional support animals, probably also in! As the homeowner I asked for no more than 1 small 20 pound dog, however if you fill out the app. and supply proper emotional support docs, any #of dogs, any weight, age, breed is approvable provided they're supporting emotionally and have the legal docs. Once all that is provided you must meet ER's background, financial approval. More good news, because ER uses a 3rd party to approve your ESA, they separate from any further info on the dogs eligibility to move in w/homeowner, but great news to the homeowner, they'll provide a website ... they have nothing else to do with it. In my case little to no communication, he will not mention the ESA's.. first it was one ESA on the day of move in, then, oops yeah it's 2. More good news for homeowners; in my case Michael is law abiding, he expressed that HAD WE NOT approved this family and their 2 ESA Pitt bulls, we could be violating the fair housing act - and no one wants to break the law -not me!! Not ER either. Michael made it clear, ER can not and will not collect any more applications once someone applies- he refers to that as "sit on applications" and he can't sit on any application if the application has been made and is acceptable by ER's standards and checklists, applying tenants WILL be approved because to sit on any applications is a legal violation to the applicant and their fair housing rights. I didn't and wouldn't ever ask anyone to break the law. So the move in in my case was set and I found out about the ESA'(s) on move in day. Great news because many of you homeowners may appreciate ER's speedy way of filling your property! Time is money. You may not mind at all. If your property is just an investment to rent out, you don't mind "no fiscal copy" of your lease other than a portal to do it all on, with tiny print to easily miss the insurance vs up front deposit.., if you are someone who seeks out such an integral management company fair to everyone, and you can trust them to do a great job with many five star reviews for selling homes... and you've got plenty of time on your hands to repair with, "renter insurance" to fulfill upon move out, - The ER company may be a perfect, fit and fit the five stars experience....
In my case, I have happily separated from ER, next, I get the "fun" job of filing insurance claims for the damages I know exist all over my property after tenants move out.
It's understandable that when my verbal agreement from no pets to - ok, one small "one"dog was heard by Michael, but unfortunately ER's hands were tied they had to approve the family with the documented (2) ES pitts. Even if I had said no dogs. They have rights written by law and ER is very responsible to uphold the law. These dogs that lovingly supply my tenants with support..., have destroyed my brand new blinds, visible from the street, (chewed off corners of my baseboards-zoom in on photo of door below) photo of the door repair needed because for some reason the sliding door won't close like it used to. Have turned my zen pond garden into a muddy grassless poop area... but good news for me tenants ARE LEGALLY RESPONSIBLE for any damages caused by their animals. ER didn't do the damage. Tenants are liable. IF ER HAD MENTIONED ABOUT THE TENANT INSURANCE HE PUT IN PLACE, I would have said absolutely NO!!!. Who wants that follow up legwork. THIS IS HUGE TO ME! (If you like attracting tenants that don't give a deposit and buy insurance for their upcoming damages-it's more good news for you if you hire Ember Realty, read the contracts, and have your own printer or someone willing to use theirs.