Choosing our backsplash tile for our kitchen renovation was a pleasant experience. Monterio was…read morevery helpful and had great suggestions with coordinating colors to compliment our countertop and cabinet choices. Latisha made the ordering process quick and effortless. :)

Just walked out as our first stop on a complex bathroom repair/remodel project. This store is…read morenicely laid out with lots of great example installations around the perimeter of the store. Outstanding service as well. David, the store manager, is very professional, knowledgeable and insightful. His super friendly and competent service was very much appreciated. We look forward to moving forward with our bathroom project!

We had such a great experience with The Tile Shop. Susanna was our design expert, she was amazing!…read moreWe had an appointment and she asked me for inspiration pictures a few weeks before our appointment. When we walked in, she was prepared and was able to show us exactly what we were looking for. We did an entire house renovation, so it was a pretty big project. All the tile selections look fantastic. Susanna went above and beyond for us; even after we bought our tile. If we had questions, or needed more material, she was always available to help us. She communicated well with us and our contractor. Truly a great experience!

Helpful and responsive and got the job done for me. Suzanna provides excellent ideas and helpful…read morefeedback.

Loved my experience and education I got while visiting. Justin was helpful with design ideas and…read morerecommendations. I'll definitely go back.

Ashley was great. She knows the stock and has a good eye for design…read moreI showed her my idea and she showed me some several possibilities She was very helpful with the kind of products The website is pretty good but I'd like more ideas. The tile I wanted,they no longer carry This location doesn't have as many rooms to show ideas but the staff is very helpful I did order from there and it all went well

Amazing place and awesome service. The guys in the store maintain a professional workplace while…read morekeeping it relaxed at the same time. They give you the space you need when you are looking for tile, but support you when you have decisions to make. They are all knowledgeable about their products and always have some sort of deal on tile. They rearrange their showroom regularly with the latest trends and keep the tiles clean for display. I went yesterday to get some tile for my garage project and they had tiles out on the front parking area where they were shampooing and cleaning them with a scrub brush. It's obvious they take pride in their work and want their customers to enjoy the tile as much as they do. Their bathroom is very clean if you need to visit it, and their grout options seem limitless. Parking is easy and free. Check them out, I know you won't be disappointed.

I worked with Jeff Engstrom at Queen City Tiles. The service and the selection are something I have…read morenever experienced. First, the vision they have and feedback I received were incredible. Second, delivery schedule and attention to details (I.e., grout and finishes), is beyond what one can expect. I did kitchen backsplash, bathroom and now doing two more bathrooms. I wouldn't hesitate twice to keep going back and refer them friends. Highly recommend.

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas

I was in the process of moving to NC and needed help remodeling the primary bathroom. While in town…read morefor a brief trip I walked into The Tile Collection and met Caleb. He was incredibly helpful and within a week, he helped me select everything I needed--from tile and cabinetry to the finishing touches. Caleb's knowledge and professionalism gave me complete confidence, so much so that I trusted him with the key to my home and had the entire remodel completed while I was still living out of state. Throughout the project, Caleb kept me updated every step of the way, including when an unexpected issue from a previous owner's work was discovered. He handled it quickly and professionally, keeping the project on track and ensuring everything was completed to my satisfaction. When I finally arrived in North Carolina, I was welcomed by the most beautiful bathroom I could have imagined. I couldn't be happier with the results. I already plan to use The Tile Collection for my kitchen remodel, and I wouldn't consider going anywhere else!

I found tile collection through an acquaintance, and I am thrilled I did! Caleb greeted me upon…read moreentering the store and helped me find the perfect tile after looking at many, many samples. His patience and knowledge of the store's products was amazing! Months later, I came back to order the tile when my remodel was finally ready. He remembered our consultation and arranged everything! Even with glitches in delivery from the supplier they used in Spain, he kept me updated constantly and listened carefully to anddress all my concerns. The installation was seamless and I absolutely love the tile backsplash in my kitchen. My bathroom refresh continued a few months later, and Caleb again met the challenge. He reordered more tile to complete the backsplash. It was only 9 finish pieces I needed, but he took the same care to make sure I got the supplies needed to complete the job. If you are in need of tile or other products, Caleb is your go to for finding the perfect materials for any remodeling needs!

I have never been so pleased with a company that wanted to help me out. Bill and Nick were great to…read morework with. We had an issue that required prompt attention, and they accommodated my family during this time of need. The quality of work they provided was also exceptional. The crew was on time (actually early) and did a great job, not just the carpet but also cleaning up after themselves. Thanks again for excellent Customer Service, Quality materials, and Great Workmanship!! Patrick Morrow

This company was by far the worst vendor I have used throughout the process of remodeling my home…read morein Charlotte. The installation was subpar, and the finished result was beyond disappointing. Despite that, I contacted the company several times and gave them every opportunity to correct the poor installation. I was repeatedly assured that they would address the issues. Months have now passed, and not only has no one followed up, but my calls have gone unreturned, as has a very detailed email I sent directly to the owner outlining my concerns. I believe this may be one of the first reviews I have ever posted on this platform. As a business owner myself, I do not take posting a negative review lightly, which is precisely why I gave this company multiple opportunities to make things right before writing one. Unfortunately, their lack of response has been as disappointing as the installation itself. At the very least, I feel an obligation to let prospective customers know about my experience so they can make an informed decision before hiring this company.

Searching for flooring that is discontinued at another business. Associate in Charlotte store…read moreidentified a similar product from another company, and the samples were virtually identical. She contacted the Matthews store and finding the product in stock, was able to help me. At the Matthews store, associates went above and beyond! Special thanks to Kera Freeman and her coworker! Very pleased!!

Order samples which was not a easy task. After ordering some. Received an phone call to call before…read moreto set the day for pickup. I did that and was told it was ready for pickup in a few minutes. Stop by to get it and was told it was not recommended and I should go with snap and lock instead. They would hold until I made a decision. Came back the same day to pickup what I order only to fine out they only had 1/2 the amount on hand. ???? Jerked around. Made 2 trips and ready to install this weekend. This is the last time they will get my business. Weeks later and no flooring. Got my money back which was charged day one.

I worked with Andreii on three bath remodels and the beautiful master bath he completed helped to…read moresell my home. He is an easy person to work with and his tile work is superior. Andreii will give you a good price and he will always do quality work. I had a nightmare experience once with a big project and just wish I had known about Prosuperior at that time. Andreii is totally trustworthy and I would not hesitate to recommend him to family and friends. I have recommended Pro Superior Remodeling to others and they were very pleased with the work. He has built homes from the bottom up so he can deal with any plumbing, , electrical and construction problems in a professional manner . Andreii's is the only person I would use for any bath or kitchen remodel or home addition. His prices are very reasonable and I would advise anyone to get a quote from him.

From the owner: Remodeling contractor. Kitchen & bathroom remodels, tile…read moreinstallation, flooring. Free estimates. Call today to schedule your consultation.

We did a mid-range kitchen remodel ($25k) and had Chase Manley assist us with the quartz counters,…read moretile backsplash as well as the construction needed to remove the breakfast bar, add a microwave cabinet, etc. We also had the double ovens and gas cooktop removed so we could enjoy LOTS of countertop! We are SO HAPPY with the end result! Chase was awesome to work with - he responded quickly, solved a couple of issues along the way and ensured our kitchen was not only a bit under budget but also done 2 weeks earlier than I had allotted. For what it's worth, I hired my own cabinet painter and plumber and they had both used East Coast Granite for their own remodels. We are definitely coming back to have Chase help us with our master bath.

Unfortunately, despite making a significant investment, when East Coast Granite fabricated my…read morequartzite, it resulted in a significant mismatch at a seam. The prefabrication layout did not show a mismatch, it was revealed after it was installed. They reduced my bill by a few hundred dollars. I cannot recommend them.